How do I contact Arken?

Precision Rifles » Optics, Mounts, and Sights

tucansam Do not taunt Happy Fun Ball. Joined Feb 2004 Posts 8919 EE 100% (223) ATG	Posted: 1/9/2024 5:56:44 PM EDT Decided to take advantage of the holiday sale, ordered some optics a few weeks ago. Order still shows "processing." Tried to just get a heads up on when I might expect shipment. No replies to emails, telephone number is not answered, instead there is a recording that says "email us at...." that repeats. Uh oh. Wtf?
	“Reclaim your mind and get it out of the hands of the cultural engineers who want to turn you into a half-baked moron consuming all this trash that's being manufactured out of the bones of a dying world.” - Terence McKenna

Rob01 Member Joined Feb 2002 Posts 12574 EE 100% (19) NC, USA	Posted: 1/9/2024 7:52:24 PM EDT [#1] I would relax. There are others asking the same thing on other forums and the site said 6-8 weeks for orders so unless you ordered over 8 weeks ago I would sit back and wait.

KILLERB6 Member Joined Jan 2002 Posts 66284 EE 100% (6) USA	Posted: 1/9/2024 9:20:39 PM EDT [#2] I stripped a fastener in the throw ring that came on one of my Arkens: sent an email and they answered right away with said send it back. I’d be patient.
	If the truth makes you uncomfortable, don't blame the truth. Blame the lie that made you comfortable. -James Ng Uni

tucansam Do not taunt Happy Fun Ball. Joined Feb 2004 Posts 8920 EE 100% (223) ATG	Posted: 1/9/2024 10:40:42 PM EDT [#3] Thanks. Don't really care about the lack of shipping. Care more about the lack of comms, as I've tried multiple emails and calls now. Does not instill confidence.
	“Reclaim your mind and get it out of the hands of the cultural engineers who want to turn you into a half-baked moron consuming all this trash that's being manufactured out of the bones of a dying world.” - Terence McKenna

Rob01 Member Joined Feb 2002 Posts 12575 EE 100% (19) NC, USA	Posted: 1/9/2024 10:49:00 PM EDT [#4] Go on their Facebook page and see if any info is there or leave a message. https://www.facebook.com/arkenopticspage?mibextid=LQQJ4d

tucansam Do not taunt Happy Fun Ball. Joined Feb 2004 Posts 8921 EE 100% (223) ATG	Posted: 1/9/2024 11:06:26 PM EDT [#5] I appreciate that but unfortunately I don't have a Facebook account.
	“Reclaim your mind and get it out of the hands of the cultural engineers who want to turn you into a half-baked moron consuming all this trash that's being manufactured out of the bones of a dying world.” - Terence McKenna

hiih8r Joined Feb 2016 Posts 1569 EE 100% (48) FL, USA	Posted: 1/10/2024 10:22:30 AM EDT [#6] Do yourself a favor and just cancel the order.

tucansam Do not taunt Happy Fun Ball. Joined Feb 2004 Posts 8922 EE 100% (223) ATG	Posted: 1/10/2024 10:53:47 AM EDT [#7] Quote History Originally Posted By hiih8r: Do yourself a favor and just cancel the order. View Quote ?
	“Reclaim your mind and get it out of the hands of the cultural engineers who want to turn you into a half-baked moron consuming all this trash that's being manufactured out of the bones of a dying world.” - Terence McKenna

Luny421

FATF

Joined Dec 2009
Posts 3565
EE 0% (0)

GA, USA

Posted: 1/10/2024 11:44:37 AM EDT

[Last Edit: Luny421] [#8]

So, my experience with Arken. I preorderd the EP8 in mid-July with a 6-8 week lead time. After 10 weeks I emailed them asking for status, said they were still waiting. After 12 weeks, I emailed them again and got the same answer. I then randomly got a shipping confirmation. It did not include the advertised "flip-its" lens covers, whatevs, not a big deal. Then I got an email in mid-Nov saying the "flip-its" would ship in 4-6 weeks. I emailed them a week ago asking about them and was told they were 5-7 days behind schedule due to the sale (?). I don't need them as I've procured other lens covers but it's the principle. I've also emailed them asking for the reticle subtensions on the KL Box reticle so I can calculate my own drops and they just copy pasta'd from the owner's manual showing the ranging abilities of the reticle

. I don't think they understand what subtensions are and that's concerning for an optic mfr.

The best thing Arken can do is stop giving ETAs/timelines and stop taking orders for items that they don't physically have in stock.

“Necessary? Is it necessary for me to drink my own urine? No, but I do it anyway because it’s sterile and I like the taste.” -Patches O’Houlihan

"I don't eff with poorsies."
-Mona-Lisa Saperstein

tucansam Do not taunt Happy Fun Ball. Joined Feb 2004 Posts 8923 EE 100% (223) ATG	Posted: 1/10/2024 12:13:14 PM EDT [#9] Ugh. Great.
	“Reclaim your mind and get it out of the hands of the cultural engineers who want to turn you into a half-baked moron consuming all this trash that's being manufactured out of the bones of a dying world.” - Terence McKenna

KILLERB6 Member Joined Jan 2002 Posts 66322 EE 100% (6) USA	Posted: 1/11/2024 12:15:31 AM EDT [#10] I’ve placed two orders during sales, one with a bundle of accessories: both on time and everything was there. As stated, I stripped one of the microscopic bolts in the throw lever and they replaced it.
	If the truth makes you uncomfortable, don't blame the truth. Blame the lie that made you comfortable. -James Ng Uni

tucansam Do not taunt Happy Fun Ball. Joined Feb 2004 Posts 8927 EE 100% (223) ATG	Posted: 1/12/2024 5:48:11 PM EDT [#11] Still negative contact. Maybe they're all still on holiday......
	Lift heavy things, run up hills, sleep under the stars, eat fresh foods, ignore materialistic people, reclaim your mind from undeserved influences.

metalsaber The Mysterious Stranger Joined Sep 2004 Posts 54248 EE 100% (84) PA, USA	Posted: 1/20/2024 10:49:00 PM EDT [#12] I ended up just canceling my order.
	I bought all this equipment. What do you mean that the dead AREN'T coming back to life?

anymanusa

Joined Nov 2007
Posts 4679
EE 0% (0)

AL, USA

Posted: 1/24/2024 2:12:40 PM EDT

[#13]

Quote History

Originally Posted By KILLERB6:
I’ve placed two orders during sales, one with a bundle of accessories: both on time and everything was there.

As stated, I stripped one of the microscopic bolts in the throw lever and they replaced it.

View Quote

U mean the female threads on the lever stripped? It's uncommon to strip a steel bolt on aluminum threads.

DV8EDD Joined Aug 2009 Posts 7709 EE 100% (77) NC, USA	Posted: 1/24/2024 5:04:26 PM EDT [#14] I guess I got lucky with shipping, my order arrived in a reasonable time. They're not great scopes IMO but it serves its purpose. It has held zero well enough on my ar10.

How do I contact Arken?

Precision Rifles » Optics, Mounts, and Sights

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