Here are some FAQs about ordering from LT.

1) When do they charge my credit card?
A) They charge your credit card when your order is ready to ship. Once you card is charged, it is a very short time until you will receive your order. They WILL run your card immediately upon placing an order, although it shows as a $0 charge, and drops off in a few days since they don't post anything.  This is essentially a way to verify that you've given them a valid card. * Unless this is a special sale item then your card may be charged at time of purchase.

2) What does "In Queue" mean?
A) It means you have provided everything that LT needs to complete your order. You are now just waiting.

3) Can I make changes to my order?
A) Yes, but I suggest you read this and this: "Be careful when you place your rifle order. We will not modify quantity, caliber, model, or barrel-length of existing rifle orders without canceling your original order and creating a new one. This will consequently move you to back of the “queue.”"

4) Where's my stuff?
A) Read this: Order volume is at an all-time high. If you are able to place your order on the LaRue web site, please do so without calling-in so we can keep the lines free for those requiring technical support and assistance. Please do not contact us for status or updates on your order. We will not give you ETA's on any product. We will continue to make every effort to ship orders as quickly as possible. Thank you for your patience and understanding during this time.

5. What if there is a price increase while I am waiting for my product?
A) You will pay the price that is on your order. Per Mark Fingar.

6) Can I prepay for my rifle?
A) While there are still some people in queue that have prepaid, as of the time of this writing (Jan 13) LT does not appear to be accepting prepayment.

7) How do I know if what I want is in stock?
A) The LT website does not give any indication of stock levels. When you place an order, it is immediately shipped, or placed into backorder. If you call the shop, they can check if something is in stock.  See question #4 above.

8) Who is Juli, and why should I call her?
A) Juli is the Queen of Compliance.  If you get an email or phone message, or if the website order status says to call her, it is in regards to your FFL.  Her email is Juli AT LarueTactical DOT com.

9) Will LaRue Tactical install a muzzle device that I provide so that I can fit my suppressor on it?
A) No.  This is apparently something that they did years ago, but the current information is that they no longer offer that service.  They will, however, install muzzle devices purchased from LT.

10) What do the different order statuses mean?
A) Here is a list of statuses:
Pending - This is a temporary status that your order goes into until it is processed and put in one of the other statuses.
In Queue - This means that you are in line while your product is being made.
Payment Received - Aside from the obvious meaning, this status has only been seen on PredatOBR Pre-orders.
Backordered - The product you ordered is not in stock, and you have not been charged yet.
Completed - Happiness has ensued.
Wristbands - This is most likely some sort of internal designation relating to the whole Jan 2013 push to get lowers out to grandfather buyers prior to any pending legislation.
Lowers Ban Hold - An order progression in the great Lower Push of 2013.
Lowers Ban Charged - An order progression in the great Lower Push of 2013.
Lowers Ban Shipped - An order progression in the great Lower Push of 2013.  Your lower was shipped, and when the rifle is ready to be completed, you will ship your lower back to LT.
Gun Room - This seems to be where your order sits for extended periods of time if you ordered a Stealth Upper and there is a backlog.

If you have others, please post them and I will update this post. Between you bumping this, and a possible sticky, maybe we will stop seeing the same questions posted nearly every day.

Disclaimer:  This FAQ is the best information that I have based on my personal interactions with LaRue Tactical, Team emails, reading the website, following Mark LaRue and Mark Fingar on this forum, and sometimes just plain general consensus among contributors here.  If you have any reason to believe that these answers are in error, please either message me or post in this thread to alert me to it.  Please provide what information you can (emails, links to posts) as to your sources.

Other helpful threads:

Official Threads:
Official LaRue Customer Feedback Thread
Official LaRue Tactical OBR Photo Thread
Official LaRue Tactical PredatAR Photo Thread
Official LaRue Tactical PredatOBR Photo Thread
Official R.A.T. Stock Photo Thread
Official LaRue Tactical OSS (Optimized Sniper Sling) Thread

Unofficial "Official" Threads (Like this one)
Official LT swag trading thread
Official Order Tracking Thread
Official SHOT Show 2013 Thread
Official LaRue Picture Thread

I think I just came... Thank you for creating.

PLEASE STICKY THIS POST

I wanted to change part of my order.....instead, I just ordered another rifle!
HA!
That'll teach Mark to mess with me!

Do they call when they are going to charge my card.  I have a daily $1000 limit.  I will have to call the bank to authorize the payment.  I don't want my order canceled when my card is declined.  Thanks.

No they do not call. Either amend your daily limit or use another card.

Any way to figure out what is and isn't in stock other than just placing an order or calling? I'm wanting to order an optic from LaRue, but I'm not sure that I want to wait until the middle of summer to get it if I can find one somewhere else.

Does anyone know if i can prepay to avoid this issue.  I'll try calling on monday to just pay for it.  It has nothing to do with expecting the rifle faster or avoiding any legislation.  I can call the bank and have them increase my limit for one day, make the payment and return my limit back to $1000.  the whole point is that I don't want to raise my limit for the next year or how ever long it takes.  And i only have one credit card, with a zero balance, i hate credit.  they have my debit card on file.

Sticky please

Unfortunately, no. You either have to call in to confirm it's in stock or place the order and be informed in a day or so if it is on backorder



They used to do this but IIRC this is no longer an option. If for whatever reason your card declines they will send you an e-mail letting you know to call in and correct the problem after it has declined.

Great, that works for me.  Thanks for the reply.  I'd cry if I waited all that time and then lost it....cry like a little girl.  

Added prepay, stock levels, and Juli info.

How do I get LaRue to install a different muzzle break on my purchase? (just posting questions that showing up in various threads)

Pertaining to #9 about muzzle devices, They will not install YOUR muzzle device but they have several options available on their website that are suppressor compatible or the Titan comps ect. I ordered a comp AFTER ordering my stealth and asked if they could install it while assembling my upper and they are going to do it as I am purchasing the muzzle device from them. YMMV and the policy may have changed.

You are correct.  Edited for clarity. Sorry about that.

Added helpful thread links.

Added unofficial official links.  

When I ordered, I asked if the Troy Claymore could be installed on a 7.62 but got an answer that was leaning towards no - any clue if this one is good to go on a PredatAR? It has to be pinned if that makes any difference.



Nice work BTW, this is exactly the kind of thing I was trying to find when I originally ordered



 

All the info I've seen is that will not install anything they don't sell. That's the best info I have to offer, sorry. I don't have a dog in the hunt, I'm just rehashing info. I hope it helps.

Relevant and helpful post should be pinned and welded to Forum.

(Pinned and welded, get it?)

Added Order status.  I'm not quite happy with this entry, so I welcome any input.  I just threw this together in a couple minutes of break from work.

I know they don't "charge" your cc until they're ready to ship but do they run a "test" through or something? I just paid off all my credit cards in case I get THE CALL and noticed I have a pending charge from Larue Tactical for today. It says $0 though. My first thought was holy crap I made the cut but I'm like #834xx. I also just placed a new order for a predatAR in hopes I somehow pull a rabbits foot out my rear but am not holding my breath. Maybe there run something when you order just to see if the card is valid? I'm kicking myself I didn't look before i placed the new order. And never noticed when I placed my original order.

Dangit I think I just got excited for nothing. What a tease. I'm not about to call bc they've got more important things to do. I'll just be checking my statement every 5 minutes. Plus it still says In Queue on LT's website. I'm such a doofus

When you make the order, they do run your credit card.  In my experience, it shows up as a pending charge of $0, then disappears after a few days.

How about including the status... "gun room" for those ordering Stealth uppers?

BTT...  For possible additions.

Should i be concerned that my order does not appear on the spreadsheet?  My account on LT site shows backordered. I have full faith ill get my order just wondering is all

Sorry, spreadsheet?

The spreadsheet on the order tracking thread

That spreadsheet has nothing to do with your order.  It is maintained my a user that is not associated with LT in any way, just like this list of FAQ.  You can contact that user if the spreadsheet is a concern.

Thanks. Ill continue to patiently wait.  I thought it was an official LT document with all that information.

8) Who is Juli, and why should I call her?
A) Juli is the Queen of Compliance. If you get an email or phone message, or if the website order status says to call her, it is in regards to your FFL. Her email is Juli AT LarueTactical DOT com.


I e-mailed Juli in referance to a "Compliance Call Juli" and recieved this e-mail back... looks like everyone is too busy for e-mails. I can't get through, must be caller ID and the fact I am calling from work (DON) phone??

-----Original Message-----
From: Brent Cloyd [mailto:[email protected]]
Sent: Tuesday, January 22, 2013 11:09 AM
To: Musick, Byron CIV CSCS Dahlgren
Subject: RE: Form submission from: Rifle Questions



Hey! At this time as you probably know already our sales team is swamped on the phones and unable to get to the email questions. I've been informed to let everyone know, due to the current high-volume of emails, we are not accepting email questions until further notice. Please call 512-259-1585 (between 8 am and 5 pm Central) with any questions you may have about our products or orders. We're sorry about the inconvenience this has caused and we are trying our best to get through all the phone calls!


Brent Cloyd | Director of I.T.

It appears you did not email Juli, you submitted a form on the website.

I sent my message to [email protected]

No response to date?

I'm hoping this has changed.  When the time comes, I'll beg, plead, and bribe if necessary.  


They don't carry the mount I need.

Would you do it if it was a $100 customization charge?

Boing.

Found a order status change not on the list.

Anyone able to tell me me what the status of FLAGGED means?

Thank You.

Any guess to how long the Lower Ban Hold progresses through to shipment of the lower?

JRHeikk

My order went from flagged to compliance call Juli then to queue after sending FFL info.
Maybe new rifle orders all go to flagged, then they check to see if FFL is on file. Then it goes to compliance or queue.

I called into LaRue b/c I didn't know this post existed. During the call I thought the nice person from LaRue told me they would charge my CC 2/3 the amount of the order/rifle once the stripped lower is shipped.  She also said this would be sent by overnight delivery. Has anyone else experienced this? Man I want to place an order but I wanted a little more time to save up the full amount.

If you look through the Larue industry forum you will see several posts about this. Larue is shipping lowers because of the threat of a ban. You will have
50k+ orders in front of you for lower shipment, so you will have time to save up $$. It will ship using overnight service.

http://www.ar15.com/forums/t_2_219/232393_Lower_ban_shipped.html
http://www.ar15.com/forums/t_2_219/230219_Just_got_a_phone_call_from_LT_____.html&page=1
http://www.ar15.com/forums/t_2_219/229811__UN_OFFICIAL_ORDER_TRACKING_THREAD.html
https://docs.google.com/spreadsheet/ccc?key=0ApgNf6qXtSyqdGZFaGxTQ05UY1VSQmFfSURLNnhYVGc#gid=0

 

Nice! Now I just need to get my order in!

BigDozer66

What does front office status mean?

Cheers

My status says Target Room.......what does that mean? And, yes, I did order a target, and also a bipod.

Mine says FLAGGED on it but I had sent in a FFL that wasn't on file and his license had expired but he said it had been renewed.

I changed the FFL to another one that was on file and got an email from Juli saying Compliance Call Juli so I will call and see if everything is GTG!

ETA: I called Juli and she said everything was A-OK now!
BigDozer66

....

Mine arrived last week and they did not charge me until it was ready to be built.

It just seems like yesterday that I placed the order!

BigDozer66

What does status "REGULATED" mean?

This. My card got charged five days ago but the order is listed as REGULATED.

edit: shipped today.

I just got an email from Larue on my PredatOBR 16 inch order. After 1 yr and 6 days my rifle is finally going into production. My cc was charged today. I'm thrilled.