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Industry
»
Vortex Optics
Razor HDII 1-6x Recital Problem
BlueShirtGuy
Joined
Sep
2023
Posts
48
EE
100% (17)
TN, USA
Posted: 10/6/2023 8:38:59 PM EDT
[Last Edit: BlueShirtGuy]
First time I've ever seen this in an optic.
Went to shoot my MCX SPEAR LT today and noticed my top recital was splitting at the center. It now has 2 lines. Anyone ever seen this?
Sent an email to Vortex and literly 2 minutes later I had a shipping label. So as far as CS goes, very pleased with Vortex so far.
FRBaseball
Ownership doesn't equal knowledge or ability
Joined
Feb
2007
Posts
2672
EE
100% (308)
NV, USA
Posted: 10/6/2023 8:59:54 PM EDT
[#1]
Not uncommon. The wire that is displaced is your illumination dot.
Emotional attachment doesn't trump generational advancements.
BlueShirtGuy
Joined
Sep
2023
Posts
49
EE
100% (17)
TN, USA
Posted: 10/9/2023 10:09:29 AM EDT
[#2]
Quote History
Originally Posted By FRBaseball:
Not uncommon. The wire that is displaced is your illumination dot.
View Quote
Repairable or is this a replacement headed my way?
BlueShirtGuy
Joined
Sep
2023
Posts
55
EE
100% (17)
TN, USA
Posted: 10/14/2023 10:14:49 AM EDT
[Last Edit: BlueShirtGuy]
[#3]
Got an email from Vortex on the 11th saying they have it, although they got it first thing on the 10th.
Received email today saying scope was repaired and on way back to me. That's a fast turnaround for a repair.
VortexOptics
Member
Joined
Feb
2012
Posts
3011
EE
0% (0)
USA
Posted: 10/16/2023 6:22:33 PM EDT
[#4]
Glad to get you back up and running my friend. Thanks for being a part of Vortex Nation.
BlueShirtGuy
Joined
Sep
2023
Posts
58
EE
100% (17)
TN, USA
Posted: 10/17/2023 8:26:52 PM EDT
[#5]
Received replacement in the mail today.
Thanks again for the fast turnaround and excellent CS!
VortexOptics
Member
Joined
Feb
2012
Posts
3012
EE
0% (0)
USA
Posted: 10/20/2023 3:29:24 PM EDT
[#6]
Happy to help!
Razor HDII 1-6x Recital Problem
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