I just add a new entry to the FAQ section.

ADCO offers a fixed rate on shipping insurance as follows :

$100 cost $3
$200 cost $4
$300 cost $5
$400 cost $6
$500 cost $7
$600 cost $9
$700 cost $11
$800 cost $12
$900 cost $15
$1000 cost $20
Up to $2000 cost $25

All shop items are return shipped insured. If you request an amount, that will be the insured amount. If you do not request an amount, ADCO will assign a fair value to your part. Since 90% of shop items are used, they will be valued as such. A standard AR barrel will be valued at $200, a complete standard M4 style upper $400, A MK12 clone upper $1000, etc..

If you did not request a value, it will be simple to determine how much insurance you were charged for. Simply look on your receipt from ADCO, deduct the service fees, deduct the shipping cost that is usually on the label and the amount left over is what you were charged for insurance.

If your item fails to arrive(or you get an empty box), give us 72 hours to see if it can be found. After 72 hours if nothing is found, we will mail you a check for the insured value.

If your item arrives damaged contact us, we will send you a return tag for the damaged item and immediately upon receipt we will mail you a check for the insured value.

Anything insured for over $500 will require signature at delivery.  Insured values must be realistic or they will not be honored. Inevitably, some asshole will send me a $200 barrel to be dimpled for a gas block and insure it for $1000, then claim they received an empty box when its delivered in an attempt to scam the insurance $ from ADCO.

This scale/policy is for shop work return shipping only. This does NOT apply to new items purchased from ADCO - insurance is included free of charge for new items purchased from ADCO.

If there is an issue with your package, please email [email protected] or [email protected], and give us at least 12 hours to respond.  In the mean time contact the shipper immediately to inform them on your end.

ADCO, I think you took an unfortunate, negative situation and learned from it.  Good policy here that will protect you and your customers.

ADCO, you guys are awesome.
Keep up the good work and thanks again!!!

you might want to tack this so it stays at the top.