User Panel
User Panel
User Panel
|
Posted: 3/12/2008 7:48:44 PM EDT
 Vortex Optics – Standing by Your Investments At Vortex Optics, our goal is to serve you with solid service – and we mean prompt, friendly, professional service that is: * Unlimited * Unconditional * Transferable Vortex builds optics to last, and we unconditionally guarantee these products with care that speaks to our absolute commitment to you ... a very important person. You can count on our VIP warranty to cover: * Vortex binoculars, spotting scopes, monoculars and riflescopes. At Vortex Optics, our warranty is straightforward because we want you to use and enjoy your optics with complete confidence. Rest assured that if any Vortex Optics product should ever require service, Vortex will repair or replace the product absolutely free! How the VIP warranty works for you. * No warranty card to fill out. * No time limit on our promise. * No restrictions on coverage ... even if you transfer ownership of the product. You'll find the service staff at Vortex Optics works hard to provide you with the most satisfying service under the VIP warranty. In order to maintain this warranty, we ask that you allow Vortex Optics, rather than an unauthorized service provider, to repair or replace your optics. The only situations not covered by the Vortex VIP warranty are deliberate damage, theft or loss. |
|
|
|
|
Posted: 3/12/2008 7:52:24 PM EDT
[Last Edit: VortexSam]
[#1]
|
|
|
|
|
Posted: 4/3/2008 10:38:05 AM EDT
[#2]
Thanks for offering this on a reasonably priced optic! I don't mind Chinese made stuff as long as honest Americans are standing behind it ... you can count on some of my future business.
|
|
|
|
GA, USA
|
Posted: 4/5/2008 1:13:42 PM EDT
[#3]
its great to see companies stand behind their product. Henry Repeating Arms has a great warranty as well.
|
|
|
|
Posted: 3/13/2009 1:38:40 AM EDT
[#4]
Bravo!
|
|
|
|
|
Posted: 7/2/2009 10:12:46 PM EDT
[#5]
I will be getting in touch with your repair department. I bought a Crossfire from Liberty Optics a couple of weeks ago. Last night, when I was mounting the scope, I noticed there was something rattling to the rear of the scope. I would have opted for the Viper series, but the V Brite reticle was not offered in the Viper Line.
|
|
|
|
|
Posted: 7/4/2009 12:44:42 PM EDT
[#6]
Originally Posted By Aubie1:
I will be getting in touch with your repair department. I bought a Crossfire from Liberty Optics a couple of weeks ago. Last night, when I was mounting the scope, I noticed there was something rattling to the rear of the scope. I would have opted for the Viper series, but the V Brite reticle was not offered in the Viper Line. Really sorry to hear about your trouble. Our CS will take care of it for you and should be able to repair it or get you a new scope ASAP. We should be back in on Monday and you can reach them at 1-800-426-0048. Let me know if you need anything. -Sam |
|
|
|
|
Posted: 7/4/2009 6:03:16 PM EDT
[#7]
Sam,
I went with Vortex because of the outstanding CS of your products. I called last week to inquire about the Hurricane binos and your rep I spoke to was good. In the past three weeks I purchased two of your products and I look forward to future purchases. I hope your company considers offering the V-brite in the Viper line. I really didn't want the Crossfire, but I wanted the V-brite for varmint hunting. I know the Vipers are offered in the Illuminated mil-dot, but for me the illumination in mil-dot is overkill for predators/varmint. On a side note...I work in the repair department for Streamlight, so if you have any of our products or you have any questions. Feel free to PM me or call me. Does Vortex offer T&E to customers? I hear your company will be offering a tactical line sometime soon. |
|
|
|
|
Posted: 7/4/2009 9:44:47 PM EDT
[#8]
Originally Posted By Aubie1:
Sam, I went with Vortex because of the outstanding CS of your products. I called last week to inquire about the Hurricane binos and your rep I spoke to was good. In the past three weeks I purchased two of your products and I look forward to future purchases. I hope your company considers offering the V-brite in the Viper line. I really didn't want the Crossfire, but I wanted the V-brite for varmint hunting. I know the Vipers are offered in the Illuminated mil-dot, but for me the illumination in mil-dot is overkill for predators/varmint. On a side note...I work in the repair department for Streamlight, so if you have any of our products or you have any questions. Feel free to PM me or call me. Does Vortex offer T&E to customers? I hear your company will be offering a tactical line sometime soon. Aubie, Thanks for the feedback on our CS. I really appreciate it. Right now we don't have any plans to add the V-brite to the Viper line, but you should see some other illuminated reticles coming next year. I can't give out any more details at this point in that though. I'll definitely keep you in mind about the Streamlight products. I don't have any right now, but there is the possibility at some point in the future we may want to talk to you about something. Just out of curiosity, do you guys make any IR flashlights? We do some limited T&E for customers, but mostly we have LE and a lot of military doing T&E for us right now. The best thing to do if you are interested in doing T&E would be to contact my brother Joe about that. He's the sales manager and you can reach him by calling our office at 1-800-426-0048. -Sam |
|
|
|
|
Posted: 7/6/2009 6:09:39 PM EDT
[#9]
Sam, I'll send you a PM.
|
|
|
|
|
Posted: 11/20/2009 5:14:26 PM EDT
[#10]
Very interesting. Seeing how I am in the market for a new scope for my air rifle...it eats scopes.
|
|
|
|
|
Posted: 11/20/2009 5:21:15 PM EDT
[#11]
Originally Posted By Keith_J: Very interesting. Seeing how I am in the market for a new scope for my air rifle...it eats scopes. Well, it would certainly be covered if your air rifle broke the scope. What rifle is it? What usually fails on the scopes you've already tried? -Sam |
|
|
|
VA, USA
|
Posted: 12/11/2009 12:42:19 PM EDT
[#12]
Yeh air rifles are the worst. They tend to kill NVGs too. The fact they are spring powered causes two sharp recoils on the scope. The first one when the pellet is fired and the second as the spring resets. Most simple scopes hold up but once you start adding more ajustments and electronics they are done for.
|
|
|
CA, USA
|
Posted: 8/12/2010 1:40:42 PM EDT
[#13]
This was the main reason I purchased the SPARC, besides the great review that preacherman did on the SPARC. Its pretty funny you never see that with EOTECH or others, everyone gives them a pass because you are not a Cool Kid if you say anything negative about those other brands. I am starting to hear things about battery drain and others about the other guys on diffirent forums now.
|
|
|
MO, USA
|
Posted: 3/1/2011 7:24:57 PM EDT
[#14]
Even Kyloned scopes?
|
|
|
|
Posted: 3/2/2011 9:41:51 AM EDT
[#15]
Originally Posted By DirtDivision: Even Kyloned scopes? Yes.  -Sam |
|
|
|
POL
|
Posted: 3/30/2011 11:18:21 AM EDT
[#16]
Does warranty works for owners outside US/Canada? I have Poland in my mind
|
|
|
|
Posted: 3/30/2011 11:35:13 AM EDT
[#17]
Originally Posted By Montrala: Does warranty works for owners outside US/Canada? I have Poland in my mind Yes, no problem!  -Sam |
|
|
|
POL
|
Posted: 3/30/2011 1:49:37 PM EDT
[#18]
Originally Posted By VortexSam:
Originally Posted By Montrala:
Does warranty works for owners outside US/Canada? I have Poland in my mind Yes, no problem!
-Sam That's nice and very proffesional - I know of number of respectable brands that says "sorry, warranty for US only". Big thumbs up for that. I have strange feeling that my Amex is moving around in my wallet I do not expect problems, you seem to have good record, but ..... happens.
I always liked to give a go for new players - I were first to use IOR on long range competitions here, but know they started to think they are S&B so time to move on 
|
|
|
|
Posted: 3/30/2011 2:08:09 PM EDT
[#19]
Originally Posted By Montrala: Originally Posted By VortexSam: Originally Posted By Montrala: Does warranty works for owners outside US/Canada? I have Poland in my mind Yes, no problem! -Sam That's nice and very proffesional - I know of number of respectable brands that says "sorry, warranty for US only". Big thumbs up for that. I have strange feeling that my Amex is moving around in my wallet I do not expect problems, you seem to have good record, but ..... happens.I always liked to give a go for new players - I were first to use IOR on long range competitions here, but know they started to think they are S&B so time to move on We would appreciate the business. If you have any other questions about buying internationally the guy to talk to would be Shamus Terry. He is in charge of international sales and can help you out with anything you might need to know. His contact info is [email protected]. Thanks! -Sam |
|
|
|
POL
|
Posted: 4/21/2011 10:37:09 AM EDT
[#20]
Originally Posted By VortexSam:
Originally Posted By Montrala:
Originally Posted By VortexSam:
Originally Posted By Montrala:
Does warranty works for owners outside US/Canada? I have Poland in my mind Yes, no problem!
-Sam That's nice and very proffesional - I know of number of respectable brands that says "sorry, warranty for US only". Big thumbs up for that. I have strange feeling that my Amex is moving around in my wallet I do not expect problems, you seem to have good record, but ..... happens.
I always liked to give a go for new players - I were first to use IOR on long range competitions here, but know they started to think they are S&B so time to move on We would appreciate the business. If you have any other questions about buying internationally the guy to talk to would be Shamus Terry. He is in charge of international sales and can help you out with anything you might need to know. His contact info is [email protected]. Thanks! -Sam I just put an order for Viper PST 1-4 from OpticsPlanet
Hopefully there will not be any problems, as Poland seem to not be restricted for optics export. |
|
|
|
Posted: 4/21/2011 1:33:00 PM EDT
[#21]
Originally Posted By Montrala: Originally Posted By VortexSam: Originally Posted By Montrala: Originally Posted By VortexSam: Originally Posted By Montrala: Does warranty works for owners outside US/Canada? I have Poland in my mind Yes, no problem! -Sam That's nice and very proffesional - I know of number of respectable brands that says "sorry, warranty for US only". Big thumbs up for that. I have strange feeling that my Amex is moving around in my wallet I do not expect problems, you seem to have good record, but ..... happens.I always liked to give a go for new players - I were first to use IOR on long range competitions here, but know they started to think they are S&B so time to move on We would appreciate the business. If you have any other questions about buying internationally the guy to talk to would be Shamus Terry. He is in charge of international sales and can help you out with anything you might need to know. His contact info is [email protected]. Thanks! -Sam I just put an order for Viper PST 1-4 from OpticsPlanet Hopefully there will not be any problems, as Poland seem to not be restricted for optics export. Hi, I need to send you an IM about your order, but you have them turned off. Can you please turn it on? Thank you! -Sam |
|
|
|
POL
|
Posted: 4/22/2011 9:57:24 AM EDT
[#22]
Originally Posted By VortexSam:
Hi, I need to send you an IM about your order, but you have them turned off. Can you please turn it on? Thank you! -Sam It's on. I sent you an IM. |
|
|
|
Posted: 4/22/2011 10:22:55 AM EDT
[#23]
Originally Posted By Montrala: Thanks. I responded to your IM.Originally Posted By VortexSam: Hi, I need to send you an IM about your order, but you have them turned off. Can you please turn it on? Thank you! -Sam It's on. I sent you an IM. -Sam |
|
|
|
FL, USA
|
Posted: 6/30/2011 10:17:34 PM EDT
[Last Edit: MA_USN]
[#24]
My SPARC went kaput...
I thought the battery was dead and went to replace the battery, but then noticed the power box area was loose. Just giving yall a heads up I'll be calling tomorrow. What time converted to eastern time are you guys open at? On a bright note my Strikefire and Crossfire scope work perfectly!!
|
|
|
|
Posted: 7/1/2011 9:33:36 AM EDT
[#25]
Originally Posted By MA_USN: My SPARC went kaput... I thought the battery was dead and went to replace the battery, but then noticed the power box area was loose. Just giving yall a heads up I'll be calling tomorrow. What time converted to eastern time are you guys open at? On a bright note my Strikefire and Crossfire scope work perfectly!! We're here now, so call any time. There's usually someone here by 9am EST. Sorry about the problem with your scope, but we will take care of it. -Sam |
|
|
|
GA, USA
|
Posted: 8/15/2011 10:21:51 PM EDT
[#26]
I am very interested in a SPARC, but your website states it IS NOT covered by your unconditional lifetime warranty, only a LIMITED "manufacturer defect" warranty, as all your red dots now carry.
Is this a change or are only glass scopes covered under your VIP warranty? |
|
|
|
Posted: 8/16/2011 8:52:56 AM EDT
[#27]
Originally Posted By ar2de: I am very interested in a SPARC, but your website states it IS NOT covered by your unconditional lifetime warranty, only a LIMITED "manufacturer defect" warranty, as all your red dots now carry. Is this a change or are only glass scopes covered under your VIP warranty? The SPARC and StrikeFire have always had the same warranty, so it isn't something we just recently changed. Although they technically do not have the VIP warranty we essentially treat them the same way. -Sam |
|
|
|
|
Posted: 8/27/2011 4:57:02 AM EDT
[#28]
I must add , I purchased 2 strike fire units , and another of your products, 1 strike fire had an issue i called and was told to ship it in! i waited a year, and sent it , I was treated like a King, this is a great company, I cannot wait for my next needed purchase i will be comin back for more.
Thx .. |
|
|
|
|
Posted: 8/29/2011 9:06:59 AM EDT
[#29]
Originally Posted By sharpedge1903: I must add , I purchased 2 strike fire units , and another of your products, 1 strike fire had an issue i called and was told to ship it in! i waited a year, and sent it , I was treated like a King, this is a great company, I cannot wait for my next needed purchase i will be comin back for more. Thx .. You're welcome. Glad we could help and thanks for the feedback!  Sam |
|
|
|
UKR
|
Posted: 1/4/2012 4:08:47 AM EDT
[#30]
Hello
Does the warranty Vortex for Ukraine? Interested scope Vortex Viper 6.5-20x50 PA. |
|
|
|
Posted: 1/4/2012 9:40:11 AM EDT
[#31]
Originally Posted By -SEA-: Hello Does the warranty Vortex for Ukraine? Interested scope Vortex Viper 6.5-20x50 PA. Yes, the VIP warranty is valid in the Ukraine. |
|
|
|
UKR
|
Posted: 1/4/2012 10:04:58 AM EDT
[#32]
thanks!
|
|
|
|
Posted: 1/4/2012 10:32:07 AM EDT
[#33]
Originally Posted By -SEA-: thanks! You're welcome. Let me know if you have any trouble finding a dealer. I can put you in touch with out international sales rep and he can help you. |
|
|
|
|
Posted: 2/2/2012 7:53:24 AM EDT
[#34]
Sam,
I'm looking to buy a like new SPARC from a guy on another board. What do I need to do to maintain warranty coverage? |
|
|
|
|
Posted: 2/2/2012 8:33:40 AM EDT
[#35]
Originally Posted By mnhornet: Sam, I'm looking to buy a like new SPARC from a guy on another board. What do I need to do to maintain warranty coverage? Nothing. The warranty follows the product, not the owner. |
|
|
|
|
Posted: 2/2/2012 8:41:50 AM EDT
[#36]
Nice! Thanks for the quick reply.
|
|
|
|
|
Posted: 2/24/2012 11:16:19 PM EDT
[#37]
Just wanted to say thank you to Vortex for the quick service. I had to send in my SPARC, bought it two years ago and it had an issue with not turning on sometimes and also not turning off sometimes. I just stuck it in the safe for over a year and then decided to do something with it so I called Vortex. Long story short, lady was very nice on the phone, I sent it in and was sent a brand new SPARC which was in my hands in less than a week.
|
|
|
|
|
Posted: 2/28/2012 8:54:46 AM EDT
[#38]
You're very welcome. Our customer care people are excellent! I'm glad they could help you out so quickly. Thank you for your continued support of Vortex Optics. It's always nice to know we are making a difference for our customers.
|
|
|
|
TX, USA
|
Posted: 8/10/2012 9:17:11 PM EDT
[#39]
I have an issue with my Sparc. Who do I need to contact or should I post here about it?
|
|
|
|
Posted: 8/11/2012 11:01:48 PM EDT
[#40]
I'm not gonna void my warranty if I krylon it am I?
|
|
|
|
|
Posted: 8/13/2012 8:38:11 AM EDT
[#41]
No sir, go right ahead and paint that bad boy!
|
|
|
|
|
Posted: 8/23/2012 1:17:34 AM EDT
[#42]
Should have my SPARC in from Brownells tomorrow. Can't wait to mount it. I got screwed out of a higher-end dot by a member here and after much research I picked the SPARC for my AR. It seems to be very rugged and the best yalue for the money. Good to see some competition for the dot world.
|
|
|
|
|
Posted: 8/23/2012 1:18:42 AM EDT
[Last Edit: crushgrip]
[#43]
double tap :
|
|
|
|
|
Posted: 8/23/2012 8:37:19 AM EDT
[#44]
I'm happy to hear it! Thanks for choosing Vortex and I hope you enjoy the SPARC.
|
|
|
|
|
Posted: 9/17/2012 4:24:01 PM EDT
[#45]
Easy access to the warranty form for return. I have a Viper 6-24 coming your way Sam. The Viper HS I put on this weekend functioned flawless, in fact it is being shipped in that box back to you.
|
|
|
|
|
Posted: 9/27/2012 4:50:29 PM EDT
[#46]
WOW, that was fast. It is back on the rifle and done with a torque driver and will be sighted in this weekend. THANK YOU!!!!
|
|
|
|
|
Posted: 9/27/2012 5:34:57 PM EDT
[#47]
Awesome! Glad we were able to get you taken care of and back on the range quickly. Let us know if there's anything else we can do to help.
|
|
|
|
|
Posted: 10/29/2012 2:36:13 PM EDT
[#48]
I had my 1st gen. Solo R/T exchanged for the new model with reticle focus. Exchanged door to door in less than a week. Vortex Optic's exceptional service convinced me to upgrade my coyote rifle scope. Thanks Vortex!
 |
|
|
|
|
Posted: 10/29/2012 4:09:15 PM EDT
[#49]
Beautiful rig! Thanks for the support, too. Shoot straight!
|
|
|
|
NC, USA
|
Posted: 11/10/2012 4:38:46 AM EDT
[#50]
So I talked to the guys and gals over at vortex today, about sending my PST 8.5-24-50 ffp back, and got that squared away, now comes the high five about the scope, I'm diabetic and was hunting out in the boon dock, my sugar dropped super low, and as I attempted to jump In truck and make it to road, as you might now low blood sugar makes you kind of loopy, i started to head for the road and heard the horrible sound and a bump. I look under the truck and there is my rem 700 ran over. The Harris bi pod, perfect condition took the run over, the scope held true the illuminated reticle still worked, the only issue was the windage knob snapped off clean, out side of that I have to say that joker is tuff as nails. Is a quarter ton truck can run over it and it still is operational I'm sold. Thanks vortex for all the help and standing by your VIP warranty, I recommend any one reading this look in to their products, thank you and I look forward to doing business with you again in the future.
|
|
|
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.
