Once a year or so, we look at our file with completed warranty work in it and go over everything and double check ourselves.

Looking back at roughly 800 PVS14 units and seeing 4 that came back for warranty issues.

Results-

All four units were turned back around to the customer within 24 hours of us receiving it here "in house", including one unit where a year into ownership of it, the tube failed (it's extremely rare but tube failures do happen). So including swapping out an entire tube, all four of these warranty issues were turned back around to the customer within 24 hours of receiving the unit here "in house."

We put warranty work AHEAD of new sales. What does that mean? That means if you have an issue, when a unit gets back here, it goes on the bench AHEAD of any new work. Parts are rarely an issue but that would be the only variable in that equation. Point being, if there is a warranty issue, we put you at the front of the line of work, not in the back.

We are celebrating 30 real years in business this year. We are one of the oldest and longest lasting Night Vision dealers in the industry selling our first set of NV in 1993.

We appreciate your business, thanks again!
Robert

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There is a saying that you don't know how good a company is until you go through their warranty process.

The customer below had a problem with a PVS14 housing and sent this afterwards.

Robert,

 Just wanted to touch base with you and let you know I received my new PVS 14 today. I just got in from giving it it's maiden voyage, and I gotta say, I'm super impressed. I also want to thank you for resolving this matter not only in unbelievable speed, but with absolutely no hassle.
I do greatly appreciate it.

Customer service like yours is rare, and it won't be forgotten.

Thanks again,
JM

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A customer that bought an unfilmed PVS14's tube started having an issue. Tube issues are rare but they do happen.

Instead of the customer waiting 30-45 days while L3 repaired the tube- we replaced his tube immediately with a better specification tube the day his unit arrived back here at no extra cost to the customer. So in other words, the customer got MORE than what he originally paid for and did not have to wait months for repair of the tube.

Whenever there is a real problem, we will do everything we can to rectify the situation ASAP, as we have done for over 30 years now.