User Panel
User Panel
User Panel
FL, USA
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Posted: 1/13/2022 10:12:02 AM EDT
The emails are going out to certify the form 4 but none of the dealers seem to know how this is supposed to be done. Can you post it here?
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Posted: 1/13/2022 10:18:01 AM EDT
[#1]
Im interested as well. Silencer shop has really fallen off all of the sudden. I guess we will find out.
I purchased a Griffen can on New Years eve. The form 3 for shipping to my dealer hasn't been approved yet at this point. Just finding out about certification which sucks since my dealer is 2 hours away. Im wondering if Silencer shop basically worked themselves out of a job. For all this work on my end I could have purchased from another suppressor company that has better customer service. |
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FL, USA
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Posted: 1/13/2022 11:06:07 AM EDT
[#2]
Quote HistoryOriginally Posted By Redoubt99: Im interested as well. Silencer shop has really fallen off all of the sudden. I guess we will find out. I purchased a Griffen can on New Years eve. The form 3 for shipping to my dealer hasn't been approved yet at this point. Just finding out about certification which sucks since my dealer is 2 hours away. Im wondering if Silencer shop basically worked themselves out of a job. For all this work on my end I could have purchased from another suppressor company that has better customer service. According to what I have seen, the certification only has to be done in person for an "individual" filing. At least that is the way it will work once we know how it works. |
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Posted: 1/13/2022 5:48:51 PM EDT
[#3]
Quote HistoryOriginally Posted By Redoubt99: Im interested as well. Silencer shop has really fallen off all of the sudden. Quote HistoryOriginally Posted By Redoubt99: Im interested as well. Silencer shop has really fallen off all of the sudden. Given that SS can't do jack squat until ATF fixes its nightmare what do you expect? The form 3 for shipping to my dealer hasn't been approved yet at this point. ATF shitty transition to "cloud" affects all NFA forms. Just finding out about certification which sucks since my dealer is 2 hours away. I'm a dealer and it sucks for me as well. This requirement is 100% ATF's fault. Im wondering if Silencer shop basically worked themselves out of a job. For all this work on my end I could have purchased from another suppressor company that has better customer service. You can cancel at anytime.  I think you are blaming Silencer Shop for ATF's ineptitude. |
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Posted: 1/13/2022 6:01:53 PM EDT
[#4]
Quote HistoryOriginally Posted By DogtownTom: I think you are blaming Silencer Shop for ATF's ineptitude. Correct. |
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FL, USA
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Posted: 1/17/2022 1:14:24 PM EDT
[#5]
Quote from the other thread if anyone didn't see it. Looks like Donut just went into his dealer and got certified....maybe through the SS "Full Auto" system, if that means anything to anyone. I'm going to reach out to my dealer this week and see if we can give it a shot.
Originally Posted By Donut777donut: I certified with my dealer. Now my SS dashboard says… awaiting customer certification since (todays date). And the green ready to certify on my other screen. No emails from SS yet. ETA: I DID GET CONFIRMATION FROM AFT EFILE WEBSITE… I am submitted!  Now the SS system should just need to catch up, I think. ETA2: SS system shows it submitted!! |
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Posted: 1/17/2022 2:07:54 PM EDT
[#6]
<-----Silencer Shop Powered By Dealer
Some of yall need to take a chill pill before you have a stroke. -ATF has a terrible, horrible, absolutely bad software and hardware system. Read that a few times and understand what that means. -Since it came out in December its had multiple bugs, multiple fixes and continues to have problems. -I would guess Silencer Shop is having to address each ATF "fix" as it appears. -ATF didn't send me and many other dealers their "how to" video until last Friday......last Friday as in three days ago. -Calling your local dealer isn't going to fix the problem with ATF's software. He's as pissed as you are. |
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Posted: 1/17/2022 2:23:47 PM EDT
[#7]
I'm waiting to certify. I went the Individual route. That requires me to certify in person at my selected dealer.
As I understand, when certifying I have to use my ATF issued username and my PIN at my selected dealer with the kiosk. |
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Posted: 1/18/2022 11:38:46 AM EDT
[#8]
same here waiting to be certifed
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Posted: 1/18/2022 12:46:42 PM EDT
[Last Edit: DogtownTom]
[#9]
Quote HistoryOriginally Posted By Minuteman419: I'm waiting to certify. I went the Individual route. That requires me to certify in person at my selected dealer. As I understand, when certifying I have to use my ATF issued username and my PIN at my selected dealer The kiosk has nothing to do with anything. It's for scanning fingerprints. You could scan prints at Dealer A, choose Dealer B when you purchase. You'll certify with the dealer who is in possession of your silencer. |
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Posted: 1/18/2022 5:40:41 PM EDT
[#10]
Quote HistoryOriginally Posted By DogtownTom: You'll certify with the dealer who is in possession of your silencer. Absolutely, and they are already in possession of it. |
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NC, USA
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Posted: 1/29/2022 12:41:01 PM EDT
[#11]
How do you guys know if you need to go to the dealer and do whatever this certify is?
Does Silencer Shop send you an email? Does the dealer call you? Right now, my SS dashboard shows green for all docs signed, but ready to certify is gray still. It's been like that for a few weeks. |
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Posted: 1/29/2022 1:18:28 PM EDT
[Last Edit: DogtownTom]
[#12]
Quote HistoryOriginally Posted By dmk0210: How do you guys know if you need to go to the dealer and do whatever this certify is? Does Silencer Shop send you an email? Does the dealer call you? Right now, my SS dashboard shows green for all docs signed, but ready to certify is gray still. It's been like that for a few weeks. If you are submitting the eForm 4 as an individual, ATF requires you to go in person to your dealer to certify. If you are submitting the eForm 4 as a trust, corp, etc, ATF permits a remote joint session with your dealer to certify. Silencer Shop turned off the automatic "ready to certify" email that goes out to customers because of dealer complaints. Dealers complained that they weren't ready to start doing certifications. If your dealer has any common sense, he'll contact you to set up a time to come certify. I'm home based. I'm scheduling certifications, no one should just be "dropping by"......but I pity the brick and mortar dealers who have normal store sales going on with a line of folks waiting to certify. |
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NC, USA
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Posted: 1/29/2022 11:07:36 PM EDT
[Last Edit: dmk0210]
[#13]
Quote HistoryOriginally Posted By DogtownTom: If you are submitting the eForm 4 as an individual, ATF requires you to go in person to your dealer to certify. If you are submitting the eForm 4 as a trust, corp, etc, ATF permits a remote joint session with your dealer to certify. Silencer Shop turned off the automatic "ready to certify" email that goes out to customers because of dealer complaints. Dealers complained that they weren't ready to start doing certifications. If your dealer has any common sense, he'll contact you to set up a time to come certify. I'm home based. I'm scheduling certifications, no one should just be "dropping by"......but I pity the brick and mortar dealers who have normal store sales going on with a line of folks waiting to certify. Thanks Tom. Since it's been 2 weeks since I docusigned my docs and I am filing as an individual, I guess I had better call my dealer and see what's up. Does the "Ready to Certify" button on SS Dashboard need to be green before the dealer is ready and I can go to do whatever I need to do? I don't want to bother the dealer prematurely. I'm glad I happened to read this thread because I had no idea about this requirement. |
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VA, USA
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Posted: 2/1/2022 7:07:32 AM EDT
[#14]
Quote HistoryOriginally Posted By dmk0210: Does the "Ready to Certify" button on SS Dashboard need to be green before the dealer is ready and I can go to do whatever I need to do? I don't want to bother the dealer prematurely. ^^This. Or does an Orange 'Ready to Certify' mean that its time for the dealer to do their thing? Thanks |
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Posted: 2/1/2022 8:22:44 AM EDT
[#15]
Quote HistoryOriginally Posted By Blk97F150: ^^This. Or does an Orange 'Ready to Certify' mean that its time for the dealer to do their thing? Thanks Quote HistoryOriginally Posted By Blk97F150: Originally Posted By dmk0210: Does the "Ready to Certify" button on SS Dashboard need to be green before the dealer is ready and I can go to do whatever I need to do? I don't want to bother the dealer prematurely. ^^This. Or does an Orange 'Ready to Certify' mean that its time for the dealer to do their thing? Thanks
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VA, USA
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Posted: 2/1/2022 8:28:52 AM EDT
[#16]
Quote HistoryOriginally Posted By armoredsaint: my dealer is confused too and SS chat gives me conflicting info and they seem to pass the buck to the dealer. Agreed about SS conflicting info... or lack of detail with their info/response. Twice in the last 3 weeks.. most recently a couple days ago... they told me 'wait for an email saying its ready to certify'. It was posted in this thread that SS has stopped sending those emails. So... I don't know where the process stands, or who has the next step. My dealer says its not him.. although I suspect there might be something new that he's not aware of yet. I don't fault SS, or the individual dealer (he seems as confused as I am about it.. lol). its a new process, and it will take time to figure out. But you'd think that someone would know exactly how its supposed to work. 
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Posted: 2/1/2022 8:54:54 AM EDT
[#17]
Quote HistoryOriginally Posted By Blk97F150: I don't fault SS, or the individual dealer (he seems as confused as I am about it.. lol). its a new process, and it will take time to figure out. But you'd think that someone would know exactly how its supposed to work. I’m gathering from the other, longer thread, that it is the dealer. I talked to a different dealer this weekend, and they seem to know what they are doing. The dealer actually gets the Form 4 ready to certify using the SS software. Supposedly, the SS software was released to all dealers mid-January. I’m calling my dealer today. I docusigned the first week in January. The cans are in stock, and I have my one-shot trusts, so there should not be a hold up unless it is the local dealer. I definitely should have gone with my instincts and gone with the dealer near me that is a gold level dealer for SS rather than the dealer that was $140 cheaper. I have a feeling the increased aggravation isn’t going to be worth $140. |
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VA, USA
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Posted: 2/1/2022 9:11:04 AM EDT
[#18]
$140 can buy a fair amount of aggravation.. lol Not unlimited though!
I Docu-signed Dec 27... I've asked the dealer twice via email... he responds (quicker than SS does actually!), but he seems to think that the next step is not on his end. I've tried to ask SS about it... but, although they eventually reply.... there isn't much info other than 'keep waiting'... and not actually telling me what I'm waiting for.
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Posted: 2/1/2022 12:24:48 PM EDT
[#19]
Quote HistoryOriginally Posted By dmk0210: Thanks Tom. Since it's been 2 weeks since I docusigned my docs and I am filing as an individual, I guess I had better call my dealer and see what's up. Quote HistoryOriginally Posted By dmk0210: Thanks Tom. Since it's been 2 weeks since I docusigned my docs and I am filing as an individual, I guess I had better call my dealer and see what's up. When you signed your docs doesn't matter as the dealer can't Docusign until he receives the silencer from SS. Does the "Ready to Certify" button on SS Dashboard need to be green before the dealer is ready and I can go to do whatever I need to do? I don't want to bother the dealer prematurely. On his Dealer Dashboard he'll see in the "eForms" section how many silencers are awaiting "preparation", how many are "ready to certify" and how many "submitted". If it shows eForms in that section, he clicks on "prepare all available". Once he does that he schedules a time for: -You to come in person to certify if your eForm is for an Individual. -Either in person or a remote session if your eForm is for a Trust, Corp, etc. When you arrive for your certification session, THEN he clicks "Certify". It takes less than a minute for the SS software to fill out an ATF eForm 4 and when complete the screen will have two click boxes, one for you the transferee, one for the dealer as transferor. Once both are checked the pay.gov completes the payment and sends you both an email. As soon as that's completed a popup appears that requests you the transferee to enter your username and PIN, then the dealer enters his PIN. Within seconds eForms will popup saying submission is complete and you both get another email. It's done. I'm glad I happened to read this thread because I had no idea about this requirement. |
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Posted: 2/1/2022 12:33:34 PM EDT
[#20]
Quote HistoryOriginally Posted By DogtownTom: Given that SS can't do jack squat until ATF fixes its nightmare what do you expect? ATF shitty transition to "cloud" affects all NFA forms. I'm a dealer and it sucks for me as well. This requirement is 100% ATF's fault. You can cancel at anytime. I think you are blaming Silencer Shop for ATF's ineptitude. Yea, Bullshit. My form 3 was approved and SS sat on my can for three weeks after that to ship. Then it was supposedly shipped but they wont give me my own tracking numbers, and my dealer still hasn't seen it. ALL SS. Thats not ATF. Thats all them. |
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Posted: 2/1/2022 1:03:03 PM EDT
[#21]
Quote HistoryOriginally Posted By Redoubt99: Yea, Bullshit. My form 3 was approved and SS sat on my can for three weeks after that to ship. Quote HistoryOriginally Posted By Redoubt99: Yea, Bullshit. My form 3 was approved and SS sat on my can for three weeks after that to ship. In the ten years I've been dealing with SS, thats never happened to me. (just under 2,000 silencers) Then it was supposedly shipped but they wont give me my own tracking numbers, They arent your tracking numbers. The silencer isn't being shipped to you, but to your dealer. You don't need the damn tracking number.They wont give you tracking info?..........GOOD. I've had more than one customer try and reroute packages, one succeeded. and my dealer still hasn't seen it. ALL SS. Silencer Shop DOES email your dealer tracking info...........and if its missing WTF isn't he up someones ass?  |
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VA, USA
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Posted: 2/1/2022 8:44:14 PM EDT
[#22]
Just an update. I called SilencerShop this morning right at 9am CST (when their phone lines open) and was pretty much directly connected to one of their customer service guys. He checked my order and confirmed that I had completed everything on my end.. and my order was waiting on the dealer to process his part (pretty much exactly as DogTownTom posted earlier today). I mentioned that my dealer had indicated they didn't think they needed to do anything on their end yet.. and the SS rep said he would resend out their training video to the dealer, and also put the dealer on a list for a courtesy call back from one of their dealer support guys... to review the entire process.
I have to say.. as hard as it was to get a live person at SS... every time that I have gotten one, they have been great! Hopefully I can certify soon, and start the ATF waiting game... |
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Posted: 2/1/2022 8:49:26 PM EDT
[#23]
Quote HistoryOriginally Posted By DogtownTom: On his Dealer Dashboard he'll see in the "eForms" section how many silencers are awaiting "preparation", how many are "ready to certify" and how many "submitted". If it shows eForms in that section, he clicks on "prepare all available". Once he does that he schedules a time for: -You to come in person to certify if your eForm is for an Individual. -Either in person or a remote session if your eForm is for a Trust, Corp, etc. When you arrive for your certification session, THEN he clicks "Certify". It takes less than a minute for the SS software to fill out an ATF eForm 4 and when complete the screen will have two click boxes, one for you the transferee, one for the dealer as transferor. Once both are checked the pay.gov completes the payment and sends you both an email. As soon as that's completed a popup appears that requests you the transferee to enter your username and PIN, then the dealer enters his PIN. Within seconds eForms will popup saying submission is complete and you both get another email. It's done. Thank you for the explanation. This is what I gathered from other posts and talking to another dealer, but first time I’ve seen it spelled out this clearly. Wags |
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Posted: 2/1/2022 8:50:26 PM EDT
[#24]
Quote HistoryOriginally Posted By Wags: Thank you for the explanation. This is what I gathered from other posts and talking to another dealer, but first time I’ve seen it spelled out this clearly. Wags Only because I haven't been drinking. |
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Posted: 2/2/2022 9:30:18 PM EDT
[#25]
Quote HistoryOriginally Posted By Wags: Thank you for the explanation. This is what I gathered from other posts and talking to another dealer, but first time I’ve seen it spelled out this clearly. Wags Quote HistoryOriginally Posted By Wags: Originally Posted By DogtownTom: On his Dealer Dashboard he'll see in the "eForms" section how many silencers are awaiting "preparation", how many are "ready to certify" and how many "submitted". If it shows eForms in that section, he clicks on "prepare all available". Once he does that he schedules a time for: -You to come in person to certify if your eForm is for an Individual. -Either in person or a remote session if your eForm is for a Trust, Corp, etc. When you arrive for your certification session, THEN he clicks "Certify". It takes less than a minute for the SS software to fill out an ATF eForm 4 and when complete the screen will have two click boxes, one for you the transferee, one for the dealer as transferor. Once both are checked the pay.gov completes the payment and sends you both an email. As soon as that's completed a popup appears that requests you the transferee to enter your username and PIN, then the dealer enters his PIN. Within seconds eForms will popup saying submission is complete and you both get another email. It's done. Thank you for the explanation. This is what I gathered from other posts and talking to another dealer, but first time I’ve seen it spelled out this clearly. Wags Called my dealer today. Guy was nice enough - I’ve never dealt with him on a silencer, but have bought a few guns from the shop - but he didn’t have a clue. I explained what I had learned so far, including that he needed to go into this SilencerShop dealer dashboard to move this along to the next level. He was dubious - said the form 4s would show up in an email to him from SilencerShop. He eventually said this is all new to him, and that I’m his first eform form 4, so he’d call SilencerShop to get the scoop. I hate to be a jerk, but I shouldn’t have to tell this guy how to make money off me. If he is going to be a SilencerShop dealer, he should put some effort into learning what to do without being prodded by a customer. |
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Posted: 2/2/2022 9:44:11 PM EDT
[#26]
Quote HistoryOriginally Posted By Wags: .... I shouldn’t have to tell this guy how to make money off me. ...... Word |
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TX, USA
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Posted: 2/2/2022 9:56:22 PM EDT
[#27]
Whatever you do, in the necessity statement on a Form 4, do not put "I solemnly swear that I am up to no good".
The AFT has about the sense of humor that you imagine that they do. |
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Posted: 3/15/2022 2:54:34 PM EDT
[#28]
Quote HistoryOriginally Posted By Blk97F150: Just an update. I called SilencerShop this morning right at 9am CST (when their phone lines open) and was pretty much directly connected to one of their customer service guys. He checked my order and confirmed that I had completed everything on my end.. and my order was waiting on the dealer to process his part (pretty much exactly as DogTownTom posted earlier today). I mentioned that my dealer had indicated they didn't think they needed to do anything on their end yet.. and the SS rep said he would resend out their training video to the dealer, and also put the dealer on a list for a courtesy call back from one of their dealer support guys... to review the entire process. I have to say.. as hard as it was to get a live person at SS... every time that I have gotten one, they have been great! Hopefully I can certify soon, and start the ATF waiting game... I got the same thing from SS (also spoke to a live person). I've received two emails saying that it is ready for me to go certify but the dealer says there is still an issue between ATF and SS. (this was current info as of a week and a half or so ago.) Dealer swears they are as irritated as we are, most of them have cans in the queue as well. |
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VA, USA
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Posted: 3/28/2022 7:56:49 AM EDT
[#29]
After some connection struggles with the dealer, I finally got mine certified. I'm in the waiting for ATF approval stage now.
Interestingly enough... the dealer that I used for this transfer pulled his name off of SilencerShops dealer list. I called SS about it because I was concerned that it would leave my item in never never land. They told me that the FFL was still a dealer, but opted to remove their name from the website list until SS/ATF get the bugs worked out... and that he was still going to follow through with transferring any cans he has outstanding. I guess we'll see.... |
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Posted: 4/4/2022 3:54:50 PM EDT
[#30]
I went to certify today. 4 hours later I still haven't "certified". Dealer had me make up a new account. Had to use another email, which doesn't work because the email address has to match.
Had my old faithful Eform account updated, but that was no good because there was no Form 4 in it. SS made another account for me when they did my form 1s, but I don't have access to the email used on that account because it belongs to SS. You can read my whole account on my post, if they don't delete it. |
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Posted: 4/4/2022 5:00:39 PM EDT
[Last Edit: DogtownTom]
[#31]
Quote HistoryOriginally Posted By shortround: I went to certify today. 4 hours later I still haven't "certified". Dealer had me make up a new account. Had to use another email, which doesn't work because the email address has to match. Quote HistoryOriginally Posted By shortround: I went to certify today. 4 hours later I still haven't "certified". Dealer had me make up a new account. Had to use another email, which doesn't work because the email address has to match. Did you contact ATF EForms? They've been very helpful when I had log in issues. Had my old faithful Eform account updated, but that was no good because there was no Form 4 in it. There won't be a Form 4 in your ATF eForms until the transfer from your dealer to you is approved. SS made another account for me when they did my form 1s, but I don't have access to the email used on that account because it belongs to SS. Not the same thing. You have an account at SS, the email address you use when logging in to SS is the one you must use for eForms. If you can't log into eForms only ATF can help. |
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Posted: 4/19/2022 9:54:29 AM EDT
[#32]
I certified my individual eForm 4 last week at my dealer. I am still getting “ready to certify” emails from SS. Although I got the email from ATF an hour after I certified that my eForm was now “Submitted/In Process” with an attached PDF of my certified eForm, so I guess that trumps whatever SS is saying. I emailed SS about it anyway to verify, but am still waiting on a reply.
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TX, USA
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Posted: 4/25/2022 5:49:05 PM EDT
[#33]
Question for those that have certified. I certified last week and received my "submitted" email from the AFT.
Will the eForm 4 populate on the AFT website or only pop up when approved? |
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Posted: 4/25/2022 6:43:26 PM EDT
[#34]
Originally Posted By DustBin: Question for those that have certified. I certified last week and received my "submitted" email from the AFT. Will the eForm 4 populate on the AFT website or only pop up when approved? It shows in the dealers eForms account because he is the transferor. When approved, ATF will email you and your dealer a .pdf of the approved eForm 4. |
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TX, USA
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Posted: 4/25/2022 8:13:55 PM EDT
[#35]
Quote HistoryOriginally Posted By DogtownTom: It shows in the dealers eForms account because he is the transferor. When approved, ATF will email you and your dealer a .pdf of the approved eForm 4. Quote HistoryOriginally Posted By DogtownTom: Originally Posted By DustBin: Question for those that have certified. I certified last week and received my "submitted" email from the AFT. Will the eForm 4 populate on the AFT website or only pop up when approved? It shows in the dealers eForms account because he is the transferor. When approved, ATF will email you and your dealer a .pdf of the approved eForm 4. Thanks! |
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Posted: 5/3/2022 12:32:25 PM EDT
[#36]
Quote HistoryOriginally Posted By zaitsev44: I certified my individual eForm 4 last week at my dealer. I am still getting “ready to certify” emails from SS. Although I got the email from ATF an hour after I certified that my eForm was now “Submitted/In Process” with an attached PDF of my certified eForm, so I guess that trumps whatever SS is saying. I emailed SS about it anyway to verify, but am still waiting on a reply. Hey zaitsev44! Glad to hear that you got your eForm 4 submitted. Apologies for you still getting "Ready to Certify" emails. We'll be sending you a DM to get this issue fixed! |
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Posted: 5/3/2022 12:42:17 PM EDT
[#37]
Quote HistoryOriginally Posted By shortround: I went to certify today. 4 hours later I still haven't "certified". Dealer had me make up a new account. Had to use another email, which doesn't work because the email address has to match. Had my old faithful Eform account updated, but that was no good because there was no Form 4 in it. SS made another account for me when they did my form 1s, but I don't have access to the email used on that account because it belongs to SS. You can read my whole account on my post, if they don't delete it. Thanks for making us aware of this shortround. This definitely needs to be fixed ASAP. We'll be sending you a DM to get this remedied. |
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