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Posted: 2/18/2013 8:43:05 PM EDT
[#1]
Please email me for details
Originally Posted By ihascrabs:
Can I upgrade 2 levers I have to the stainless steel ones? Can I pay you the difference somehow to upgrade them? |
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WA, USA
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Posted: 2/14/2014 12:30:19 PM EDT
[#2]
So I am confused you say its a no cost solution, and you dont have to send the old one in until you get the new one
yet today I am told I have to pay 5.00 and have to send my lever in first and wait till you receive it than you send out a replacement. thats not the service that one expects after reading this thread |
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Posted: 2/14/2014 12:39:21 PM EDT
[Last Edit: Duffy]
[#3]
Sorry that was my fault for not updating the post.
Over the years we've had hundreds of levers that were not returned because folks either forgot, or decided to keep them (I received emails from them stating they decided to keep them even though they knew they were supposed to return them). Unfortunately, the free lever exchange program ran its course. The cost of exchanging the lever covers shipping and a bit of our cost, we're not making money by exchanging levers with customers, we're not even breaking even 
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Posted: 3/6/2014 1:13:04 PM EDT
[#4]
How long is it taking you guys to turn around levers sent in for exchange these days?
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Posted: 3/6/2014 1:34:59 PM EDT
[#5]
Depends on shipping to us and to the customer mostly, hard to say because transit times vary
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MO, USA
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Posted: 3/26/2014 10:03:46 PM EDT
[#6]
Crap, I just saw this thread. I think I have one of each of the levers now
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Posted: 3/27/2014 11:14:38 AM EDT
[Last Edit: Duffy]
[#7]
I'm still receiving email from folks that just realized they had not returned the levers from more than a year ago. People get busy and forget little things like this, and with no value attached, it could become an optional thing that doesn't get done.
As our market expands and more selectors are sold every year, the free lever exchange couldn't have stayed free very long. That it had remained so for so long was because of my reluctance to change to a fee based transaction, but eventually the reality of economics forced our hand. At this point I'd consider ending the lever exchange altogether, fee based or not. The exchange places pressure on our resources, the fee we assess doesn't begin to cover it
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WA, USA
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Posted: 4/10/2014 5:00:35 PM EDT
[#8]
what about an aoption to pick 4 options and pay up front and if they decide to send the 2 others back they can get a refund or they might just buy a different center piece
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Posted: 4/10/2014 5:43:15 PM EDT
[#9]
The levers can be purchased separately as it is
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WA, USA
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Posted: 4/10/2014 6:36:53 PM EDT
[#10]
it just gives them an option to see what works.
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TX, USA
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Posted: 10/26/2015 9:00:30 PM EDT
[Last Edit: arzombie]
[#11]
redacted
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