User Panel
User Panel
User Panel
WA, USA
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Posted: 10/31/2023 4:31:35 PM EDT
Seems like they don't... I'm looking to order replacement mounting screws for the MBUS Pro sights and never get anywhere with email. It's been like that all year.
And I'm not even sure that they'd ship them to me anyways being in Washington, but trying to find out is like pulling teeth. I emailed Magpul around a year ago about getting some spare MOE grip screws and got a reply back saying "sure thing, how many?", I answered back and never heard back from them again. 
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Posted: 10/31/2023 4:48:53 PM EDT
[#1]
My experience was pretty bad. I have an email chain asking about their 223 AICS mag and the Ruger American stock. Long story short I have a stock and mags I can’t use after them telling me they all work together.
I’m hundreds into junk I can’t use. |
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WA, USA
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Posted: 10/31/2023 4:59:55 PM EDT
[#2]
Quote HistoryOriginally Posted By ALASKANFIRE: My experience was pretty bad. I have an email chain asking about their 223 AICS mag and the Ruger American stock. Long story short I have a stock and mags I can’t use after them telling me they all work together. I’m hundreds into junk I can’t use. Well, that’s some awesome CS.  Have you not been able to get through to them lately either? |
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Posted: 10/31/2023 5:01:49 PM EDT
[#3]
In my experience they will not answer emails or the phone
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Posted: 10/31/2023 5:12:55 PM EDT
[#4]
Dang, I remember when the owner of Magpul would send his regards with your order.
Or maybe that was just me. |
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WA, USA
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Posted: 10/31/2023 5:13:06 PM EDT
[Last Edit: 556Cliff]
[#5]
Quote HistoryOriginally Posted By regular_guy01: In my experience they will not answer emails or the phone Ha! Well I was starting to think I might have better luck if I tried calling them. When did they decide they were done with any kind of CS? Seems like it was going one day and then it just disappeared the next. I know they haven't been active on the forums for a long time. If they aren't going to support their products through customer service, then they need to start selling their replacement hardware through Brownells or something. |
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CO, USA
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Posted: 10/31/2023 5:25:42 PM EDT
[#6]
Hey guys. We pride ourselves in amazing customer service and have for years. There are times where call and email volume is high but we do answer the phone and reply to emails. Not sure where the disconnect is. That said 877-4MAGPUL (877-462-4785) x110 and https://magpul.com/about-magpul/contact-us will get you to our customer service. I hope this helps out.
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WA, USA
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Posted: 10/31/2023 5:52:20 PM EDT
[Last Edit: 556Cliff]
[#7]
Quote HistoryOriginally Posted By DoctorDrake: Hey guys. We pride ourselves in amazing customer service and have for years. There are times where call and email volume is high but we do answer the phone and reply to emails. Not sure where the disconnect is. That said 877-4MAGPUL (877-462-4785) x110 and https://magpul.com/about-magpul/contact-us will get you to our customer service. I hope this helps out. Lol, guess they are still watching...  I'll keep waiting on a reply to my last email then.
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USA
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Posted: 10/31/2023 6:47:47 PM EDT
[#8]
Try putting DAKA or something about sunglasses in the subject line.
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WA, USA
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Posted: 10/31/2023 7:24:59 PM EDT
[#9]
Quote HistoryOriginally Posted By nvhunter: Try putting DAKA or something about sunglasses in the subject line. Well yeah, anything but firearms accessories should get their attention. Maybe they’re merging with Beretta? 
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