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Posted: 4/20/2023 11:22:06 AM EDT
I just picked up a new DDM4V7 yesterday, noticed the rail rotated, then noticed that the barrel wobbled. I removed the MRF rail and found the barrel nut wasn't even fully hand tight.
The rifle was inspected by CR on 4-10 according to the tag (you should give them crap because they initialed the date line, and dated the initial line on the tag...attention to detail!).  The website shows the barrel nut wrench out of stock. Do you guys have a commonly available work-around wrench you could recommend? |
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Posted: 4/20/2023 11:30:51 AM EDT
[Last Edit: Marler5811]
[#1]
Very sorry about that. Fill this out and we'll get you taken care of ASAP.
https://danieldefense.com/returns |
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Posted: 4/20/2023 11:33:03 AM EDT
[#2]
Definitely unacceptable. Give our CS Team a call, and they'll be able to help you out. Phone: (866) 554-4867
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IL, USA
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Posted: 4/20/2023 11:44:19 AM EDT
[#3]
Awesome response by DD. I'm a fanboy - you guys make great product.
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Posted: 4/20/2023 11:45:14 AM EDT
[#4]
Thanks for the quick replies. That link above went to a non-DD website, so I just used the warranty form on the DD website.
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Posted: 4/20/2023 6:46:10 PM EDT
[#5]
Quote HistoryOriginally Posted By Skunkeye: Thanks for the quick replies. That link above went to a non-DD website, so I just used the warranty form on the DD website. I don't know why it does that. If you filled it out on our website someone should be touch soon. If you got a confirmation email, shoot it to me and I'll follow up on it for you. [email protected] |
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Posted: 4/22/2023 3:29:24 PM EDT
[#6]
Quote HistoryOriginally Posted By Marler5811: I don't know why it does that. If you filled it out on our website someone should be touch soon. If you got a confirmation email, shoot it to me and I'll follow up on it for you. [email protected] I was going to call Monday if I hadn't heard anything. Thanks. |
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Posted: 4/24/2023 12:10:33 PM EDT
[#7]
Got an email this morning that they're sending a wrench. Thank you for the fast service!
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Posted: 4/26/2023 3:00:12 PM EDT
[#8]
Wrench arrived today, torqued nut to 50 ft/lbs with a Midwest Industries URR, put the rail back together, smooth as silk. Thanks again.
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Posted: 5/1/2023 9:33:29 AM EDT
[#9]
Quote HistoryOriginally Posted By Skunkeye: Wrench arrived today, torqued nut to 50 ft/lbs with a Midwest Industries URR, put the rail back together, smooth as silk. Thanks again. Sorry for the issue. Glad that did the trick. |
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