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TX, USA
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Posted: 3/21/2015 1:56:07 PM EDT
[Last Edit: WILSON]
On 2/12/15 I ordered 2 -AP Customs rail sets(in stock) on 2/17/15 it finally shipped (most places I order from in stock 24-48hrs shipped).
2/19/15 I received the order but quantity 2 shipped 2( OH NAH-NAH) Only 1 set received! Called and advised them only 1 received but charged for 2. reply was sorry will send it right out. . On 3/3/15 Seriously!! Oh we didn't forget you, they should ship out 3/5. NO emails/No communication, Then I email them today 3/19 and advised them to cancel the remaining order and refund my money and get a reply oh we sent them 2 weeks ago someone else must have signed for you................. Are you kidding, no email to say they were shipped, no tracking info. Not even how they were shipped. I emailed him back twice for the information and received no reply yet.... IMO this company sucks maybe it was just my order but I need my product or my money... Anyone have a similar experience. |
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Posted: 3/19/2015 10:17:08 PM EDT
[#1]
Not really sure why this is in here, and it's the polar opposite of my experiences with them.
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TX, USA
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Posted: 3/19/2015 10:35:57 PM EDT
[#2]
Originally Posted By Sierra5:
Not really sure why this is in here, and it's the polar opposite of my experiences with them. Oh my mistake I thought this was the forum, which is the correct one them? I'll move it |
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Posted: 3/19/2015 10:40:11 PM EDT
[#3]
Originally Posted By JimmyNY:
Originally Posted By Sierra5:
Not really sure why this is in here, and it's the polar opposite of my experiences with them. Oh my mistake I thought this was the forum, which is the correct one them? I'll move it you want it moved to GD |
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TX, USA
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Posted: 3/19/2015 10:44:29 PM EDT
[#4]
Originally Posted By fatcat4620:
Originally Posted By JimmyNY:
Originally Posted By Sierra5:
Not really sure why this is in here, and it's the polar opposite of my experiences with them. Oh my mistake I thought this was the forum, which is the correct one them? I'll move it you want it moved to GD Thank you |
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Posted: 3/19/2015 10:47:25 PM EDT
[#5]
Are you sure you arent talking about Botach?
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Posted: 3/19/2015 10:55:21 PM EDT
[#6]
Certainly doesn't sound like DSG. I just received a order from them today and it's probably my third or fourth over the past month. My only complaint is they are in Texas and it takes a few days to get up here.
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TX, USA
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Posted: 3/19/2015 10:55:57 PM EDT
[#7]
Botach?
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Posted: 3/19/2015 10:57:49 PM EDT
[#8]
DSG is one of my go-to distributors.
I have NEVER had anything but a good experience buying from them. Not to mention their .mil program is had to beat. |
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Posted: 3/19/2015 11:10:32 PM EDT
[#9]
Ive used them a ton of times and never had a single issue.
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NV, USA
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Posted: 3/19/2015 11:15:19 PM EDT
[#10]
If OP is giving the whole truth, give them time they will make it right. DSG is awesome, ordered dozens of times never a hiccup.
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Posted: 3/19/2015 11:42:32 PM EDT
[#11]
Originally Posted By Sierra5:
Not really sure why this is in here, and it's the polar opposite of my experiences with them. Mine too. Half my current build came from DSG with outstanding results and customer service (I made an idiot mistake which they fixed for me very quickly) |
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Posted: 3/19/2015 11:43:19 PM EDT
[#12]
Originally Posted By JimmyNY:
Originally Posted By fatcat4620:
Originally Posted By JimmyNY:
Originally Posted By Sierra5:
Not really sure why this is in here, and it's the polar opposite of my experiences with them. Oh my mistake I thought this was the forum, which is the correct one them? I'll move it you want it moved to GD Thank you They are also an industry partner so you could post it in their forum here |
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ID, USA
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Posted: 3/19/2015 11:51:44 PM EDT
[#13]
3 business days isn't bad for shipping, you ordered right before a weekend.
Had great experiences with them as well. Either leaving out some of the story, or a miscommunication somewhere. |
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Posted: 3/20/2015 12:01:18 AM EDT
[#14]
Always had good luck with DSG.
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Posted: 3/20/2015 12:03:45 AM EDT
[#15]
I usually have items in my hand, within 4-5 days of my order.
From TX to small out of the way town in WA |
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USA
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Posted: 3/20/2015 12:41:43 AM EDT
[#16]
DSG is pretty much the only company I order from these days.
Never a single negative experience. Shipping is always within 24hrs, and package is at my door within 3 days (TX to UT). I can't say enough good things about DSG. |
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MI, USA
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Posted: 3/20/2015 1:37:48 AM EDT
[#17]
I order from DSG all the time. They've always been awesome to deal with. One of the few companies I truly enjoy doing business with.
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SOM
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Posted: 3/20/2015 1:59:33 AM EDT
[#18]
Originally Posted By Sierra5:
Not really sure why this is in here, and it's the polar opposite of my experiences with them. Same here, always had good interactions with DSG, especially if something goofy happened. |
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PA, USA
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Posted: 3/20/2015 2:09:22 AM EDT
[#19]
I have nothing but love for DSG. I've ordered from them LOT'S of times with no issues. They are a tad slow to ship out, but their shipping is lightening speed. In other words, it may seem like nothing is happening, then a few days later you get a "shipped" email. Then BAM!... the package arrives (at least for me) like a day or 2 later! I would sum it up as their communication may not be the best/fastest, but their shipping is no joke (in my experience).
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Posted: 3/20/2015 2:24:47 AM EDT
[#20]
I've yet to have a bad experience with DSG.
Keep in mind, during the great panic after Newtown, DSG continued to take orders for Pmags without raising their prices. $100/10 packs which is not only a decent deal now, but was a smoking deal then... Even before the panic. They earned a customer for life with me. I only wish their lower build kits included 7075 buffer tubes rather than the 6061. |
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Posted: 3/20/2015 2:40:38 AM EDT
[#21]
DSG is defiantly one of my go to dealers.
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Posted: 3/20/2015 3:15:13 AM EDT
[#22]
Originally Posted By Sierra5:
it's the polar opposite of my experiences with them. This. They put in a herculean effort during the post-SH crush shipping a monumental amount of magazines along with other stuff. |
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AL, USA
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Posted: 3/20/2015 3:30:24 AM EDT
[#23]
I've been a believer in DSG since before the great Pmag scare of 2013 and they got everyone their backordered 10 pack of Pmags no matter how long it took
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Posted: 3/20/2015 3:53:31 AM EDT
[#24]
Originally Posted By psyop2314:
DSG is one of my go-to distributors. I have NEVER had anything but a good experience buying from them. Not to mention their .mil program is had to beat. They have a .mil program? I've spent $1000's there, and didn't even know! |
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Posted: 3/20/2015 5:17:25 AM EDT
[#25]
Never had a problem with DSG.
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Posted: 3/20/2015 7:00:10 AM EDT
[#26]
DSG is just about perfect 99% of the time. Sorry OP, your experience happened to be the 1%.
I'd give them another chance though. |
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NM, USA
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Posted: 3/20/2015 7:27:16 AM EDT
[#27]
I've ordered stuff from them and in literally two days its in my hand. But I'm waiting for a magpul stock kit to ship. Been almost three weeks now. But its because Magpul won't crank out stealth gray
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Posted: 3/20/2015 7:54:08 AM EDT
[#28]
never had an issue with DSG, will continue to do business with them.
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TX, USA
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Posted: 3/20/2015 7:57:15 AM EDT
[#29]
Originally Posted By wagonwheel1:
DSG is just about perfect 99% of the time. Sorry OP, your experience happened to be the 1%. I'd give them another chance though. Sounds like it was, I order stuff from a lot of industry partners and of course Midway too. But this was the worst experience I've had in years of ordering online. The length of time to get out a botched order(their end) and then lack of communication and no notification or info when the missing parts shipped. then to say someone else signed for me??? I live in the country, home is far off the road no one comes up here or is here that shouldn't be we can leave are doors unlocked. |
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Posted: 3/20/2015 11:49:41 AM EDT
[#30]
Give them a chance to make it right.
DSG is the FIRST place I order from. They are a great group of people behind the scenes.... the kind you want to go have a beer with. I have placed dozens of orders and while sometimes I have to deal with backorders for out of stock parts, they are always 100% with me and everyone I know. They also pour TONS of support into local, regional, and national competition, and support important causes for our armed services. Everyone can have a snafu... and they have their side of the story as well. But DSG is absolutely good to go. |
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Posted: 3/20/2015 12:44:16 PM EDT
[#31]
Originally Posted By xtreme762:
Originally Posted By psyop2314:
DSG is one of my go-to distributors. I have NEVER had anything but a good experience buying from them. Not to mention their .mil program is had to beat. They have a .mil program? I've spent $1000's there, and didn't even know! Prices are amazing through it too |
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Posted: 3/20/2015 4:36:05 PM EDT
[#32]
Same experience as most of the others in this thread DSG is top notch. Don't think I have ever rec'd anything past one week. I live in the northeast and usuall get shipments in 4-5 days. This doesn't sound right.
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Posted: 3/20/2015 10:53:25 PM EDT
[#33]
DSG has always done well with my orders. No complaints at all.
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Posted: 3/21/2015 1:20:38 PM EDT
[#34]
Op if you have an account with dsg you can go to your orders and look up the status, they also add tracking numbers on there.
I have never had a problem with them either. |
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GA, USA
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Posted: 3/21/2015 3:00:53 PM EDT
[#35]
no probs here.
clown |
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Posted: 3/21/2015 11:18:21 PM EDT
[#36]
This is in the wrong industry forum.
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