When a customer orders a product and you ask for their email address use it to give them the tracking number of the product they bought.  
If you don't do that and they send you a email the next day asking for the the tracking number return the email with the tracking number, don't just ignore them.
If you do the above the customer will know when his product is going to arrive and make plans to be there to sign for it. If you don't do the above the customer gets home from work at midnight to a message on his answering machine from FedEx telling him that his product is going to be delivered the next day but he won't there because he made other plans because he didn't know the product was coming due to not having a tracking number. So instead of getting his product in 3 days it takes 6 as he plays the FedEx delivery game.


UPDATE-they sent me emails that went into my spam folder--dopey me never looked there for them. Completely my FAULT.

It looks like there was a period missing from the email address we have on your order. It says aolcom instead of aol.com. Our system automatically sends confirmation, tracking, and we respond to all emails. Sorry this typo screwed up the emails we sent, and I edited the email we have on file. Thank you 

Which doesn't help me at all now. Hope there's not a typo in my address too.

Here is my number I am more than happy to take your call if you would like to discuss an make sure. 
214.295.1043 
Thank you 

I also just sent you an email to confirm. Thanks for your patience, and again very sorry about the typo! 

Well there's still something wrong with the email as I never got any.

On a bright note I called FedEx and they got a hold of the driver of the truck the scope was on and to make a long story short I now have the scope.
All I can say is WOW. This was well spent money. Love the free case, it's precut for everything you get. The free scope mount is so well made and is leaps and bounds better than the factory supplied mount. Haven't even played with Acker charger as been play with the scope, which I'm going back to now as it's gotten dark.

Glad you like the scope!

Darn, it was me,found the Emails, they were in the spam folder. I never check there just go in to delete now and then from my deck top computer at work. Can't  even tell you how to get to the spam folder on my tablet or phone. Let me say sorry Todd.

Meanwhile LOVE THE SCOPE.

Good deal! Don't hesitate to contact us if there is anything else we can help you with.