User Panel
User Panel
User Panel
|
Posted: 7/28/2023 7:03:43 PM EDT
[#1]
Just to clarify.....CMMG decided on their own not to ship to you, and TEHN charged you restocking? Restocking of what? It never left their shelf.
Complete fucking thievery. 
|
|
|
|
|
Posted: 7/28/2023 7:27:46 PM EDT
[#2]
Quote HistoryOriginally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. Fuck thieves. FUCK THIEVES. GUNSTOCK SHOULD BE FUN. |
|
|
|
|
Posted: 7/28/2023 8:25:41 PM EDT
[#3]
Originally Posted By dbctny: That's really not even completely accurate. As I found out after the fact, they have an FFL dealer in the state that they are still shipping to, so clearly they don't have a problem shipping non-regulated parts to the state. I get that they are an FFL, but it's more or less just the FFL transferring an upper, which is something I've never had to do before with reputable companies like Brownells. So you could go to the FFL that is a direct for CMMG in your state and purchase those uppers, but they provide that butt-hurt response because their own website is screwed up and behind the times? Plus charge a restocking fee…!! Please CMMG, post the OP’s responses. Let’s see the truth…. I may need to find a new source for LPK’s. |
|
|
|
|
Posted: 7/28/2023 8:26:17 PM EDT
[#4]
Quote HistoryOriginally Posted By BillofRights: This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Quote HistoryOriginally Posted By BillofRights: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. |
|
|
|
|
Posted: 7/29/2023 12:29:49 AM EDT
[Last Edit: gunnut284]
[#5]
Quote HistoryOriginally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. So was OP a purveyor of “aggression, insults, and profanity” before or after you decided to charge him $300 to reject his order? I’d be upset too with a “restocking fee” for not taking my order. For that matter, was OP even aggressive, insulting or profane or is that just a vague general implication to get sympathy for a bad policy? |
|
|
|
CT, USA
|
Posted: 7/29/2023 8:40:02 AM EDT
[#6]
Quote HistoryOriginally Posted By gunnut284: So was OP a purveyor of “aggression, insults, and profanity” before or after you decided to charge him $300 to reject his order? I’d be upset too with a “restocking fee” for not taking my order. For that matter, was OP even aggressive, insulting or profane or is that just a vague general implication to get sympathy for a bad policy? Quote HistoryOriginally Posted By gunnut284: So was OP a purveyor of “aggression, insults, and profanity” before or after you decided to charge him $300 to reject his order? I’d be upset too with a “restocking fee” for not taking my order. For that matter, was OP even aggressive, insulting or profane or is that just a vague general implication to get sympathy for a bad policy? There was none and to be honest, their rep that was communicating with me the entire time was completely professional too. Here's his last email to me, which was in response to me basically saying this was a bad idea and I would be spreading this to any forum I could (like here)... Alright, thank you for reaching out. I am sorry about you experience with us. Unfortunately even if I disagree with the restocking fee, which I do, I unfortunately cannot waive it CMMG Customer Service Even their own employees know this is BS. |
|
|
TX, USA
|
Posted: 7/29/2023 8:54:42 AM EDT
[#7]
Quote HistoryOriginally Posted By dbctny: Be honest CMMG... Because I'll post every single email I exchanged. Quote HistoryOriginally Posted By dbctny: Originally Posted By Missilegeek: Was the OP aggressive? Did he use insults or profanity with your employees? If not, is CMMG going to ship the product he ordered or refund his money? Even if he did those things, it's pretty pedantic for a company to charge a customer, when the company is mostly to blame for the issue to begin with. It's easy to predict that people will be upset at being treated unfairly and losing money, for no good reason. If someone tries to steal $300 out of your pocket, you can shoot them in the face. If someone uses a website and bullshit policy to steal $300, they and their associates have earned cross words, if they refuse to make it right. How do government entities attack your company for conducting legal commerce? Is someone reviewing your website to make it more customer friendly, with regard to the obvious deficiencies highlighted in this thread? Has your company discussed the possibility that the website in its current form may violate Missouri law 407.020 and be considered an unlawful trade and commerce practice? Be honest CMMG... Because I'll post every single email I exchanged. Well let’s see the emails |
|
|
|
Posted: 7/29/2023 7:41:03 PM EDT
[Last Edit: BillofRights]
[#8]
Quote HistoryOriginally Posted By Intune: Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. Quote HistoryOriginally Posted By Intune: Originally Posted By BillofRights: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. |
|
|
|
|
Posted: 7/29/2023 7:43:29 PM EDT
[#9]
Quote HistoryOriginally Posted By dbctny: There was none and to be honest, their rep that was communicating with me the entire time was completely professional too. Here's his last email to me, which was in response to me basically saying this was a bad idea and I would be spreading this to any forum I could (like here)... Even their own employees know this is BS. what a juxtaposition to how PSA treat's their customers. I will never touch CMMG. |
|
|
|
|
Posted: 7/29/2023 8:53:47 PM EDT
[#10]
Quote HistoryOriginally Posted By BillofRights: I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. Quote HistoryOriginally Posted By BillofRights: Originally Posted By Intune: Originally Posted By BillofRights: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. I completely forgot about the charging handle fiasco lol What a shit show that was. CMMG, the fact that you “fixed” you checkout alerts is an admission that it was flawed. If you done nothing wrong then why the changes? Refund OP and everyone else you fleeced for “restocking” due to the shady wording in originally on your website. It’s the only way to right this. |
|
|
|
|
Posted: 7/29/2023 9:01:13 PM EDT
[#11]
Quote HistoryOriginally Posted By BillofRights: I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. I don't think CMMG appreciates just how damaging this whole show is. |
|
|
|
|
Posted: 7/29/2023 9:42:31 PM EDT
[#12]
Quote HistoryOriginally Posted By lazyengineer: I don't think CMMG appreciates just how damaging this whole show is. Quote HistoryOriginally Posted By lazyengineer: Originally Posted By BillofRights: I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. I don't think CMMG appreciates just how damaging this whole show is. They should fight it Tooth & Nail!   
|
|
|
|
CA, USA
|
Posted: 7/29/2023 10:58:51 PM EDT
[#13]
I always held CMMG to high standards. This makes them look really bad. I hope they fix it because I vote with my wallet and right now they're on the shit list...
|
|
|
MO, USA
|
Posted: 7/29/2023 11:04:24 PM EDT
[#14]
Not cool CMMG. Guess I'll have to find another local manufacturer.
|
|
|
TX, USA
|
Posted: 7/30/2023 10:03:50 AM EDT
[#15]
So far OP has been calm. Even then I would allow some cussing and being pissed off on his part. This fee should have never occurred in the first place and after it did should have quickly been corrected.
As a business owner I completely understand the need and fear that goes into protecting yourself from governments with unlimited resources and money. CMMG's response here has been utterly disappointing. This thread will likely be in my mind the next time I am making a purchase. |
|
|
|
Posted: 8/1/2023 10:28:55 PM EDT
[#16]
I was getting ready to place an order with CMMG but saw this thread. I’m going to hold onto my money for now and hope CMMG does the right thing.
|
|
|
|
|
Posted: 8/1/2023 10:49:16 PM EDT
[#17]
Worst $300 dollars a company has ever made. Really shocked by the vindictive response from CMMG. No Radial Delayed Blowback for me now. FM
|
|
|
|
|
Posted: 8/1/2023 10:55:36 PM EDT
[#18]
Yeah man...I have my own biz....I would have never kept that guys $ after realizing my system was the problem.
Makes it seem like CMMG really needs $300, not a good look. I have been a CMMG customer, in the past. |
|
|
|
USA
|
Posted: 8/1/2023 11:06:58 PM EDT
[#19]
|
|
|
|
Posted: 8/2/2023 2:33:48 AM EDT
[Last Edit: zentradi]
[#20]
For CMMG, Lord God, we pray for Your wisdom in managing the enormous responsibility that comes with this business. We walk in obedience to Your path, we are in your mission, as you have a better direction. Let us not worry ourselves about things that we cannot control but take time daily to come to you in vocal and silent prayer, both alone and together. We give thanks for our customers and team members who support our employment and allow us to bless others. Keep us safe as we continue to produce quality products so that we have work for our hands and serve our neighbors. This work allows us to provide for our families and community, and the defense thereof. We know that ensuring the safety and well-being of our families is a necessity for the serenity and stability of this world. Protect our customers, and their families, and grant them peace of spirit.
For all things that we do not know to prayer for, Lord God, we humbly leave in Your hands. Come, Lord Jesus. The grace of the Lord Jesus be with God’s people. Amen. https://cmmg.com/about  Attached File |
|
|
|
|
Posted: 8/2/2023 2:38:36 AM EDT
[#21]
Quote HistoryOriginally Posted By zentradi: For CMMG, Lord God, we pray for Your wisdom in managing the enormous responsibility that comes with this business. We walk in obedience to Your path, we are in your mission, as you have a better direction. Let us not worry ourselves about things that we cannot control but take time daily to come to you in vocal and silent prayer, both alone and together. We give thanks for our customers and team members who support our employment and allow us to bless others. Keep us safe as we continue to produce quality products so that we have work for our hands and serve our neighbors. This work allows us to provide for our families and community, and the defense thereof. We know that ensuring the safety and well-being of our families is a necessity for the serenity and stability of this world. Protect our customers, and their families, and grant them peace of spirit. For all things that we do not know to prayer for, Lord God, we humbly leave in Your hands. Come, Lord Jesus. The grace of the Lord Jesus be with God’s people. Amen. https://cmmg.com/about https://www.ar15.com/media/mediaFiles/14200/cmmg_prayer_png-2905420.JPG Once again displaying those who publicly advertise their Christian Christianity as a component of their business image, tend to in all actuality.... well.... here we are. |
|
|
|
NV, USA
|
Posted: 8/2/2023 3:06:42 AM EDT
[#22]
OP needs to move this to GD to get a lot more eyes on the situation. Given their response I say burn it down.
|
|
|
|
Posted: 8/2/2023 5:58:29 AM EDT
[#23]
In to watch this shitshow
|
|
|
|
|
Posted: 8/2/2023 7:35:37 AM EDT
[#24]
Quote HistoryOriginally Posted By Tengo1: OP needs to move this to GD to get a lot more eyes on the situation. Given their response I say burn it down.  Attached File |
|
|
|
OK, USA
|
Posted: 8/2/2023 7:44:13 AM EDT
[Last Edit: King_Mud]
[#25]
Nice.
|
|
|
|
Posted: 8/2/2023 9:40:37 AM EDT
[#26]
Quote HistoryOriginally Posted By Tengo1: OP needs to move this to GD to get a lot more eyes on the situation. Given their response I say burn it down. This. |
|
|
|
|
Posted: 8/2/2023 9:39:18 PM EDT
[#27]
In regard to the OP, we have contacted him regarding the issue, and given him a complete refund.
On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner |
|
|
|
|
Posted: 8/2/2023 9:55:36 PM EDT
[Last Edit: sywagon]
[#28]
Quote HistoryOriginally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone's time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner  |
|
|
|
CT, USA
|
Posted: 8/2/2023 10:07:04 PM EDT
[#29]
Quote HistoryOriginally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner Hi Jeff, To be clear, I have not been contacted by anyone since Collin on 7/20 in reference to order number 640977 nor has the balance been refunded to my credit card.. The truly disappointing thing here is that had this been handled better I most likely would have just replaced my order to my PA address where CMMG has no restrictions and instead of a public fight over $300 you'd have kept my nearly $2000 order. |
|
|
|
Posted: 8/2/2023 10:52:33 PM EDT
[#30]
Quote HistoryOriginally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner Better. This is better |
|
|
|
FL, USA
|
Posted: 8/3/2023 7:44:54 AM EDT
[#31]
Quote HistoryOriginally Posted By lazyengineer: Better. This is better Quote HistoryOriginally Posted By lazyengineer: Better. This is better It’s worse if it’s a lie. Originally Posted By dbctny: To be clear, I have not been contacted by anyone since Collin on 7/20 in reference to order number 640977 nor has the balance been refunded to my credit card. |
|
|
CT, USA
|
Posted: 8/3/2023 8:04:24 AM EDT
[#32]
Quote HistoryOriginally Posted By SnidelyWhiplash: It’s worse if it’s a lie. I don't think it is, they sent me a PM after that and indicated they sent the refund to my CC Wednesday afternoon, so I'll give it a couple days to show up and report back. Appreciate everyone here helping show them the error of their way. |
|
|
|
Posted: 8/3/2023 8:46:42 AM EDT
[#33]
Glad this is hopefully getting resolved. And good on the actual owner of the company for stepping in and admitting that their "policy" and their internet people need to fix the problem that caused this.
|
|
|
|
OH, USA
|
Posted: 8/3/2023 9:00:21 AM EDT
[Last Edit: snevid]
[#34]
Who reads an entire website before ordering something they know is legal? And, THEY SOLD IT TO HIM! Then they refused to ship it and kept a significant amount of his money, and for what? Restocking? What a joke. How was it "restocked"? You would have to be a major dick to do (or support) something like this. What a way to do business. I am actually looking at uppers but will definitely steer clear of these dicks. There is no excuse for that kind of ridiculousness. Life is too short to patronize a. holes.
And then I read its getting addressed. Reputation means a lot. If a man steps up, apologizes and makes it right then you really can't ask anymore than that. |
|
|
USA
|
Posted: 8/3/2023 9:10:37 AM EDT
[#35]
Quote HistoryOriginally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner Too little too late, your tarnish is gonna take quite sometime to wear off. |
|
|
CT, USA
|
Posted: 8/5/2023 8:39:51 AM EDT
[#36]
Quote HistoryOriginally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner Happy to report that the refund posted to my CC this morning. I appreciate Jeff stepping in to help resolve my situation and also likely preventing it from happening to others by making changes to the product pages to clarify that some AR parts are restricted from shipping to certain states even if they aren't restricted by the state itself. |
|
|
|
Posted: 8/5/2023 9:07:21 AM EDT
[#37]
CMMG fix your website!! That is definitely predatory towards customers. It’s an easy fix and to leave it like that will still say a lot. We are watching.
|
|
|
|
|
Posted: 8/5/2023 11:16:25 AM EDT
[#38]
Quote HistoryOriginally Posted By dbctny: Happy to report that the refund posted to my CC this morning. I appreciate Jeff stepping in to help resolve my situation and also likely preventing it from happening to others by making changes to the product pages to clarify that some AR parts are restricted from shipping to certain states even if they aren't restricted by the state itself. Quote HistoryOriginally Posted By dbctny: Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner Happy to report that the refund posted to my CC this morning. I appreciate Jeff stepping in to help resolve my situation and also likely preventing it from happening to others by making changes to the product pages to clarify that some AR parts are restricted from shipping to certain states even if they aren't restricted by the state itself. It's good news that they fixed this and are taking the measures to prevent it from happening in the future. The policy of refusing to ship legal items is dumb. However, CMMG is far from the only place that does it. I wish industry understood that they are screwing over the whole community, including themselves when they further restrict sales. |
|
|
|
CT, USA
|
Posted: 8/5/2023 12:58:58 PM EDT
[#39]
Quote HistoryOriginally Posted By Missilegeek: It's good news that they fixed this and are taking the measures to prevent it from happening in the future. The policy of refusing to ship legal items is dumb. However, CMMG is far from the only place that does it. I wish industry understood that they are screwing over the whole community, including themselves when they further restrict sales. I wish they understood that the restricted states are just the testing ground, just ask TN where they are proposing some restrictions. These policies will only help it spread faster to places you would never expect it. Companies should be flooding restricted states with anything they legally can to help fight them. |
|
|
WI, USA
|
Posted: 1/25/2024 11:28:53 PM EDT
[Last Edit: Beauseph]
[#40]
I shied away from Dead Air based on their lack of communication and customer service regarding recent issues.... I guess I might have to do the same with CMMG. It's unacceptable for the original response to be the initial response to this issue.
It's even worse when the owner submits a reply that, according to the OP, isn't the truth. I see both sides of the coin regarding the policies and shipping restrictions, but canceling an order should not incur a fee in this circumstance given the written language specifically mentioning the legality being the factor for the charge. Buying uppers in CT isn't illegal. I really liked the dissent, too. |
|
|
|
Posted: 1/26/2024 12:03:38 PM EDT
[Last Edit: Mach]
[#41]
Quote HistoryOriginally Posted By d16man: Under Conneticut it clearly states uppers....you can keep trying, but you are only digging a deeper hole. Their policy is clear. OP didn't read it, not CMMG's fault. I don't agree with the restocking fee on a non shipped and returned item, but it's their policy and we all check the "I've read the terms and agreements" box without reading...... Quote HistoryOriginally Posted By d16man: Originally Posted By Mach: maybe you should read it again. "'ordering firearms prohibited by your jurisdiction will result in order cancellation and a 15% restocking fee'" he did not order a firearm nor did he order anything prohibited by his jurisdiction https://www.ar15.com/media/mediaFiles/337946/Screenshot_20230721-095812_Chrome-2893256.jpg Under Conneticut it clearly states uppers....you can keep trying, but you are only digging a deeper hole. Their policy is clear. OP didn't read it, not CMMG's fault. I don't agree with the restocking fee on a non shipped and returned item, but it's their policy and we all check the "I've read the terms and agreements" box without reading...... Read it again. Words have meanings. It says “ UPPER GROUPS” He ordered a stripped upper, which is not an “upper group”, an upper group has a barrel attached. AND on another page it specifically only says “Firearms” |
|
|
|
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.
Attached File
