User Panel
User Panel
User Panel
|
Posted: 11/12/2012 7:47:55 AM EDT
[#1]
Sorry to hear that happened to you but definitely happy we could get you taken care of. Thanks again for choosing Vortex Optics and let us know if there's anything else we can do for you.
|
|
|
|
|
Posted: 12/19/2012 8:57:08 AM EDT
[#2]
I mailed a sparc back on the 11th and according to USPS.com, Your Item's Status: Your item was delivered at 10:20 am on December 14, 2012 in MIDDLETON, WI 53562.
I haven't gotten any emails or status updates. The warranty form was filled out and enclosed in the box, and the sparc was in its original packaging, Please let me know what's up. |
|
|
|
|
Posted: 12/19/2012 9:21:46 AM EDT
[#3]
Excellent CS! I have used it before! I am in the process of converting all of my optics over to vortex!
|
|
|
|
|
Posted: 12/19/2012 9:24:39 AM EDT
[#4]
Goros- Definitely give the customer care center a call at your convenience and they would be more than happy to give you an update. The number is 800-426-0048 ext. 4. Thanks again and please let me know if there's anything else I can do for you. |
|
|
|
|
Posted: 12/20/2012 8:06:31 AM EDT
[#5]
Closed due to weather. Guess I'll try tomorrow.
|
|
|
|
|
Posted: 12/20/2012 11:02:56 AM EDT
[#6]
Originally Posted By Goros: Closed due to weather. Guess I'll try tomorrow. Sorry about that. We're getting a pretty major snow storm here today. We should have people back in the office tomorrow who can help you. |
|
|
|
|
Posted: 12/21/2012 8:30:31 PM EDT
[Last Edit: Goros]
[#7]
Didn't need to! It showed up on the front porch today while I was at work!!
Wow that was fast. Thanks guys & gals. |
|
|
|
|
Posted: 12/26/2012 7:44:29 AM EDT
[#8]
No- thank you! We appreicate you choosing Vortex Optics. Enjoy! |
|
|
|
SC, USA
|
Posted: 6/12/2013 2:34:19 AM EDT
[#9]
This policy alone just decided the optic for my first AR build.
Vortex 1-4x MOA it is for me. Bravo! |
|
|
WV, USA
|
Posted: 6/20/2013 9:58:41 AM EDT
[#10]
So my rifle fell from about 6 feet up, landed pretty squarely on my 2.5-10. All my turrets seems just fine, and I have had any issues with my zero or any adjustments I make. Only thing is the illumination doesn't work anymore. Are there any at-home trouble shooting solutions I can try?
Thanks |
|
|
|
Posted: 6/20/2013 10:50:40 AM EDT
[#11]
There are a couple options that might work before sending it in: Try tightening the battery cap down tightly with a nickel until the cap won't go tighter. It will stop hard on the top of the metal battery housing when it is tight enough. You could also try changing the battery and then tightening like I mentioned before. If none of that works, I would recommend sending it in. We would be happy to have a look at it for you. Thanks again and please let me know if there's anything else I can do for you. |
|
|
|
WV, USA
|
Posted: 6/20/2013 11:18:44 AM EDT
[#12]
Originally Posted By VortexOptics:
There are a couple options that might work before sending it in: Try tightening the battery cap down tightly with a nickel until the cap won't go tighter. It will stop hard on the top of the metal battery housing when it is tight enough. You could also try changing the battery and then tightening like I mentioned before. If none of that works, I would recommend sending it in. We would be happy to have a look at it for you. Thanks again and please let me know if there's anything else I can do for you.
Thanks! I appreciate the reply |
|
|
|
Posted: 6/20/2013 12:45:20 PM EDT
[#13]
Anytime, definitely let us know if you need anything else.
|
|
|
|
AR, USA
|
Posted: 9/12/2013 5:30:08 PM EDT
[#14]
Okay,
Wutt's wrong with this picture? I drop my Sig M400 (6 inches onto the work bench and it lands on the butt stock) with my Strikefire attached. I'm a klutz. Strikefire no workie no more. I ping Vortex. Thirteen (13) minutes go by and I've received a response from Ashley in CS with the warranty form and instructions attached. Obviously, they don't get much warranty work if they can respond this quickly. 
If the rest of this episode goes like this, Vortex has another customer for life. 
|
|
|
|
Posted: 9/12/2013 5:55:43 PM EDT
[#15]
Thanks for the support! We really appreciate your business and I'm happy Ashley was able to get you taken care of so quickly. Thanks again and please let us know if there's anything else we can do for you.
|
|
|
|
AR, USA
|
Posted: 9/19/2013 5:19:26 PM EDT
[#16]
Okay,
These people are really really really out of control. Or really really really bored. Just got my tracking number for my optic. And I only mailed it Friday, 9-13. 
Is Ashley married?
|
|
|
|
Posted: 9/19/2013 5:39:30 PM EDT
[#17]
Haha wow, glad to hear you got that tracking number so quickly and will have the product back to you soon. Ashley is great, no doubt about it. Haha not sure whether she is married or not to be honest! Thanks again for the good feedback. Glad they got you well taken care of.
|
|
|
|
|
Posted: 10/14/2013 9:16:40 AM EDT
[Last Edit: Greg3]
[#18]
I'll be calling you guys this morning.
My Viper PST 1-4 has a problem. The reticle is canted to about 11:00! I first thought the scope was loose in the mount but it was level. I pulled the scope off and gave it a shake and I heard the rear glass rattle around. 
I did this a few more times while turning in and out the rear focus ring and it stopped. The reticle is still in the same position. Sigh....I have been having problems with firearm parts going down on me for the past 2 weeks and I have a shoot coming up on the 26th. 
I know you guys will take care of me, that is why I bought this Viper. No rush needed for the shoot as I will revert back to the Eotech. Edit to add: Well, it's shipped off. I called this AM and got right through and Colleen emailed me a Fed-X return label within mins. Talk about fast. 
|
|
|
|
|
Posted: 10/14/2013 4:17:25 PM EDT
[#19]
Sorry to hear that you had a problem with the Viper PST but glad to hear you had a good experience with customer care and Maureen- she does a stellar job! Thanks for choosing Vortex Optics. We will get you taken care of asap!
|
|
|
|
|
Posted: 10/14/2013 4:25:38 PM EDT
[#20]
Correction: Colleen, not Maureen like I typed earlier. Glad Colleen got you taken care of. They both do great work. Thanks again.
|
|
|
|
|
Posted: 10/25/2013 8:25:38 PM EDT
[#21]
Thanks a ton! Got it back on the 22nd and I needed it by the 26th for a shoot. You guys are on top of the service! I got it sighted back in a few hours ago and it's GTG for tomorrow.
|
|
|
|
|
Posted: 10/28/2013 8:15:44 AM EDT
[#22]
Awesome, glad to hear you got it back in time for the shoot. I hope it went well for you! Thanks again for choosing Vortex Optics. We really appreciate it.
|
|
|
|
|
Posted: 10/28/2013 9:51:18 PM EDT
[#23]
Quote HistoryOriginally Posted By VortexOptics:
Awesome, glad to hear you got it back in time for the shoot. I hope it went well for you! Thanks again for choosing Vortex Optics. We really appreciate it. I thank you. The scope did great at the shoot!
|
|
|
|
|
Posted: 3/21/2014 7:14:19 AM EDT
[#24]
Another vote for the great customer service from Vortex after the sale
Sent in my optic for review due to some cosmetic damage that did not effect its performance, spoke with Lynette N. and in a short time my optic was repaired, cleaned, and returned by FedEx ground before I knew it.
EXCELLENT! Thanks Vortex! 
|
|
|
|
|
Posted: 3/21/2014 9:16:13 AM EDT
[#25]
Quote HistoryOriginally Posted By todbnla: Another vote for the great customer service from Vortex after the sale Sent in my optic for review due to some cosmetic damage that did not effect its performance, spoke with Lynette N. and in a short time my optic was repaired, cleaned, and returned by FedEx ground before I knew it.EXCELLENT! Thanks Vortex! |
|
|
|
|
Posted: 4/17/2014 11:25:14 PM EDT
[#26]
Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week.
|
|
|
|
|
Posted: 4/18/2014 8:28:47 AM EDT
[#27]
Quote HistoryOriginally Posted By benw8887: Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. |
|
|
|
|
Posted: 4/18/2014 9:24:24 AM EDT
[#28]
Quote HistoryOriginally Posted By VortexOptics:
I would just say make sure you are only pressing the button once instead of pressing and holding. Also, make sure that you do not have the NV button turned on. If that all fails, please give customer care a call at 800-426-0048 ext. 6 and they will be happy to get you taken care of. Thanks again. Quote HistoryOriginally Posted By VortexOptics:
Originally Posted By benw8887:
Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. I'll give it another try this morning. If nothing, I'll call next week, thank you. You guys are aces! nothing but Vortex optics for me in the future.
|
|
|
|
|
Posted: 4/18/2014 9:29:33 AM EDT
[#29]
Quote HistoryOriginally Posted By benw8887: I'll give it another try this morning. If nothing, I'll call next week, thank you. You guys are aces! nothing but Vortex optics for me in the future. Quote HistoryOriginally Posted By benw8887: Originally Posted By VortexOptics: Originally Posted By benw8887: Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. I'll give it another try this morning. If nothing, I'll call next week, thank you. You guys are aces! nothing but Vortex optics for me in the future. |
|
|
|
|
Posted: 5/8/2014 8:55:45 PM EDT
[#30]
Ah, guys, I just received my package with my repaired strikefire (red/green version, had a bad power button) and I open it up, and turn it on. Nice bright green dot, I press the power button to cycle it over to red dot and nothing.
So, I press the NV button it goes dim like it should (kind of a violet color that you can barely see), I press the NV button again, nice bright green dot again. I press the down arrow button, it goes dim, press the up arrow button, it gets bright again. I press the power button again, no red dot. I hold the power button for about 10 seconds, it goes off. Now it won't turn on again. Am I crazy? What the heck happened? Guess I'll be sending it back tomorrow.
|
|
|
|
|
Posted: 5/9/2014 9:19:58 AM EDT
[#31]
Quote HistoryOriginally Posted By benw8887: Ah, guys, I just received my package with my repaired strikefire (red/green version, had a bad power button) and I open it up, and turn it on. Nice bright green dot, I press the power button to cycle it over to red dot and nothing. So, I press the NV button it goes dim like it should (kind of a violet color that you can barely see), I press the NV button again, nice bright green dot again. I press the down arrow button, it goes dim, press the up arrow button, it gets bright again. I press the power button again, no red dot. I hold the power button for about 10 seconds, it goes off. Now it won't turn on again. Am I crazy? What the heck happened? Guess I'll be sending it back tomorrow. |
|
|
|
|
Posted: 5/9/2014 10:06:53 AM EDT
[#32]
I left a message lastnight. I'll be sending it off today or tomorrow. Thank you, you guys really do rock for the costumer service.
|
|
|
|
|
Posted: 5/9/2014 10:39:08 AM EDT
[#33]
Quote HistoryOriginally Posted By benw8887: I left a message lastnight. I'll be sending it off today or tomorrow. Thank you, you guys really do rock for the costumer service. |
|
|
|
|
Posted: 5/16/2014 1:07:01 AM EDT
[#34]
Quote HistoryOriginally Posted By VortexOptics:
Ok sounds good. Yeah we will get it right, I promise! Quote HistoryOriginally Posted By VortexOptics:
Originally Posted By benw8887:
I left a message lastnight. I'll be sending it off today or tomorrow. Thank you, you guys really do rock for the costumer service. Got my new strikefire today, works great, can't wait to mount it up and hit the range. Thank you Vortex! You guys are awesome!
|
|
|
|
|
Posted: 5/16/2014 9:03:29 AM EDT
[#35]
Quote HistoryOriginally Posted By benw8887: Got my new strikefire today, works great, can't wait to mount it up and hit the range. Thank you Vortex! You guys are awesome! Quote HistoryOriginally Posted By benw8887: Originally Posted By VortexOptics: Originally Posted By benw8887: I left a message lastnight. I'll be sending it off today or tomorrow. Thank you, you guys really do rock for the costumer service. Got my new strikefire today, works great, can't wait to mount it up and hit the range. Thank you Vortex! You guys are awesome! |
|
|
|
IA, USA
|
Posted: 5/29/2014 11:50:23 PM EDT
[Last Edit: ausher1880]
[#36]
I noticed today that my strikefire is broke. Looks like my rifle tipped over and the controls on the strikefire got hit. The rubber was peeled away from the body and the on off button is broke. Guess I'll be sending it in... looks like a weak area of the optic.
|
|
|
|
Posted: 5/30/2014 9:05:25 AM EDT
[#37]
Ah sorry to hear that happened! That's tough luck... If you give customer care a call, they can get you taken care of asap. The number is 800-426-0048 ext. 6
|
|
|
|
|
Posted: 6/4/2014 11:24:24 AM EDT
[#38]
Had my first experience with a warranty claim today. I went to mount up a SPARC and with the big riser and small screws, they would bottom out and RDS wouldn't be tight on the base. I have a dozen of the SPARCs around on various builds, so I grabbed one and did some testing. The base was loose on two different SPARCs, while another base snugged up to both SPARCs using the same small screws.
That narrowed it down to the base as far as I was concerned. Looks like the holes may be drilled too deep. Called the number, hit Option 6. Call was immediately answered and I explained my predicament. The resolution is a new base is being shipped to me today, no questions asked (other than "what is your address"  ), with the request to return the defective one in a bubble mailer Vortex will supply.
Always heard how good the CS was...can't complain one bit about my first experience.
|
|
|
|
|
Posted: 6/4/2014 11:43:09 AM EDT
[#39]
Glad to hear they got you taken care of! Thanks for choosing Vortex. We really appreciate it.
|
|
|
|
USA
|
Posted: 6/12/2014 1:33:11 AM EDT
[Last Edit: 556NAT0]
[#40]
Sent in my 6-24 PST to you guys last week, looks like you received it today. It was the one in the box all packaged funky. It was actually one of Shamus' (01 FFL distributor here), just needs a little cleaning under the lens. Looking forward to getting it back. Love that scope and Vortex is such a fantastic company. Not sure if you have any method of tracking it, but it would be cool to hear how its going.
|
|
|
|
Posted: 6/12/2014 10:11:16 AM EDT
[#41]
Hey yeah I would be happy to look into it for you. Would you please send us a private message with your name, email, and address? Thank you!
|
|
|
|
AZ, USA
|
Posted: 8/2/2014 9:25:24 PM EDT
[#42]
Now that you Vortex has replaced the StrikeFire with teh StrikeFire II, when you send in the original are you returning the old or the newer version?
Thanks |
|
|
|
Posted: 8/4/2014 8:05:14 AM EDT
[#43]
I'm not entirely sure, to be honest. If you are thinking about sending your Strikefire in for a look, please call customer care at 800-426-0048 ext. 6 Thank you.
|
|
|
|
|
Posted: 10/30/2014 8:09:07 PM EDT
[Last Edit: EarlBypass]
[#44]
Before I give customer care a call I'll ask here. I have an original SPARC and after a few uses the rubber-band optics cover broke. What's the fix for this? Do I go with Butler Creek covers, what sizes do I need? Do the SPARC II covers fit and how do I go about ordering them? Thanks for any assistance.
ETA I have a Strikefire too and love shooting with both. |
|
|
|
|
Posted: 10/30/2014 8:47:20 PM EDT
[#45]
I put the Butler Creek covers on all mine. I have about a dozen of the original rubber covers just sitting in a box. If they won't send you one (which would surprise me), you can have a couple.
|
|
|
|
|
Posted: 10/31/2014 8:35:51 AM EDT
[#46]
Depends what you prefer- Customer care would absolutely send you a replacement cover, but if you prefer flip caps instead- Butler Creek size 04 OBJ are the size we always hear fits the best. The SPARC II flip caps don't work so I would definitely go Butler Creek. Thanks again and please let me know if you have further questions. I would be happy to help.
|
|
|
|
|
Posted: 10/31/2014 11:33:37 AM EDT
[Last Edit: BigWaylon]
[#47]
And if you go Butler Creek 04, I'll give you two tips based on my experience.
1. If you're using the tall mount on an AR, mount them where they flip down instead up. Less likely to get in the way. Here's an old pic before my F1 was approved: 
2. Take a razor blade and cut a slice off the mounting part of the cap, even with the hinges. It'll make more sense when you have one in your hand. Here's a shortened one on the left and unaltered on the right...just shortens the whole thing up a little: 
|
|
|
|
|
Posted: 10/31/2014 7:01:01 PM EDT
[#48]
Much thanks BigWaylon and VortexOptics. I'm going the BC 04 Obj route. I appreciate the assist! Btw, a friend just picked up a SPARC and loves it.
|
|
|
|
|
Posted: 11/3/2014 10:26:13 AM EDT
[#49]
Quote HistoryOriginally Posted By EarlBypass: Much thanks BigWaylon and VortexOptics. I'm going the BC 04 Obj route. I appreciate the assist! Btw, a friend just picked up a SPARC and loves it. |
|
|
|
|
Posted: 11/24/2014 1:58:17 PM EDT
[#50]
Quick question for Vortex. I sent my scope in last week (spilled acetone on it an ruined a gasket or two). How long is the usual turnaround or when should I expect an email telling me what the deal is with my scope. I am in no rush, just wondering. Thanks!
|
|
|
|
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.
