Archived Posts » 59,699,509
A golden rule: Always conduct business in a businesslike-like manner UPDATE IN OP
6/1/2012 10:44:23 AM
You guys remember the Patrol Rifle Optic that Palmetto Armory was selling for $359?
I ordered one off their website for the advertised price of $359.
When I went to print the order, it showed $400.
So I called them and asked what was going on.
They said they changed the price while I was completing my order.
I don’t like that kind of thing, so I told them that I wanted to cancel the order.
They said, fine, not a problem, they'd cancel the order. The woman literally said, "That's fine, I'll take care of it. I’ll cancel your order."
So a few days later the optic shows up at my house anyway.
Now they want a 10% restocking fee to take it back.
They won't send a return mailing label either.
So if I return it I'll be out of pocket like $60 with the restocking fee and shipping.
I've been emailing back and forth with them, got nowhere.
I guess they probably cancelled somebody else’s order. Who knows? They sure don’t.
I’ll keep the optic, $400 is not a bad price for the thing anyway.
I do have to say the whole transaction was unpleasant. LOL
Anyway, this episode is an example of the rule: “Always conduct business in a businesslike-like manner.”
I made a mistake, I should have requested an email confirmation of the cancellation of the order.
Then I wouldn’t have ended up wasting my time, squabbling with some pinhead in customer service.
UPDATE
PSA just sent me an email kindly offering a refund of the $40, or a return on the item.
Since I decided to go on arfcom with my tale of woe, it's only fair to PSA to report this update as well.
So that's that.
I ordered one off their website for the advertised price of $359.
When I went to print the order, it showed $400.
So I called them and asked what was going on.
They said they changed the price while I was completing my order.
I don’t like that kind of thing, so I told them that I wanted to cancel the order.
They said, fine, not a problem, they'd cancel the order. The woman literally said, "That's fine, I'll take care of it. I’ll cancel your order."
So a few days later the optic shows up at my house anyway.
Now they want a 10% restocking fee to take it back.
They won't send a return mailing label either.
So if I return it I'll be out of pocket like $60 with the restocking fee and shipping.
I've been emailing back and forth with them, got nowhere.
I guess they probably cancelled somebody else’s order. Who knows? They sure don’t.
I’ll keep the optic, $400 is not a bad price for the thing anyway.
I do have to say the whole transaction was unpleasant. LOL
Anyway, this episode is an example of the rule: “Always conduct business in a businesslike-like manner.”
I made a mistake, I should have requested an email confirmation of the cancellation of the order.
Then I wouldn’t have ended up wasting my time, squabbling with some pinhead in customer service.
UPDATE
PSA just sent me an email kindly offering a refund of the $40, or a return on the item.
Since I decided to go on arfcom with my tale of woe, it's only fair to PSA to report this update as well.
So that's that.
6/1/2012 10:45:47 AM
If they won't fix their mistake, call your CC company and dispute it. You've tried, now the ball is in the processors hands.
6/1/2012 10:46:35 AM
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order. 
6/1/2012 10:47:29 AM
Standing by for the PSA fanboy attacks. Watch your cornhole OP!
6/1/2012 10:47:52 AM
I agree. That is a shady way to run a business. These kinds of things will tarnish their image.
6/1/2012 10:49:34 AM
They do seem to be pretty busy these days. I'm still waiting on my "20 inch madness" upper from a few weeks back.
6/1/2012 10:49:53 AM
That sucks.
I hope they make it right for you.
And there is no reason they had to change the price. They can sell them for whatever. They just can't advertise below the MAP.
I would put a hold on the deal with the credit card company till they fix their mistake.
After all that, I wouldn't keep it on principle. I would return it and buy from one of their competitors for $400.
6/1/2012 10:50:03 AM
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That would be my plan of action.
6/1/2012 10:50:37 AM
So you're saying the whole experience was half-assed?
6/1/2012 10:50:54 AM
I would definitely dispute the charge with my CC.
6/1/2012 10:52:54 AM
Fuck those people and anyone who acts, walks, talks, and looks like them.
What is the company name
They are going on my shit list
There are at least two people here that WILL NEVER buy any product sold by that orginization again
Pass it on
What is the company name
They are going on my shit list
There are at least two people here that WILL NEVER buy any product sold by that orginization again
Pass it on
6/1/2012 10:53:42 AM
Bait and Switch.
If your state has a Consumer Protection line I'd give them a call.
If your state has a Consumer Protection line I'd give them a call.
6/1/2012 11:13:32 AM
Originally Posted By switchtanks:
Fuck those people and anyone who acts, walks, talks, and looks like them.
What is the company name They are going on my shit list
There are at least two people here that WILL NEVER buy any product sold by that orginization again
Pass it on
Fuck those people and anyone who acts, walks, talks, and looks like them.
What is the company name
They are going on my shit list
There are at least two people here that WILL NEVER buy any product sold by that orginization again
Pass it on
He said it was PSA
6/1/2012 11:17:16 AM
Originally Posted By bcauz3y:
That would be my plan of action.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That would be my plan of action.
Yep. Me too. I usually advise exactly the opposite, since chargebacks are an often-abused tool by unreasonable consumers, but in this case, it's warranted.
They should have given you the $359 price from the get-go if they were smart. Kind of a dick move not to give it to you considering the circumstances.
6/1/2012 11:25:58 AM
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
6/1/2012 11:28:29 AM
PSA? Who would of thunk it.
They have another deal going on now but after all the horror stories I have read about them here I would rather take my chances with Botach.
They have another deal going on now but after all the horror stories I have read about them here I would rather take my chances with Botach.
6/1/2012 11:30:21 AM
I would call them and tell them your going to do the chargeback unless they give you the difference back as a refund, bet they will do it.
6/1/2012 11:35:25 AM
If it really happened this way, call the Credit Card company, explain it to them.
As much as I *hate* credit cards, this is one of the very few benefits to using one.
As much as I *hate* credit cards, this is one of the very few benefits to using one.
6/1/2012 11:51:49 AM
Originally Posted By h3smith:
If they won't fix their mistake, call your CC company and dispute it. You've tried, now the ball is in the processors hands.
If they won't fix their mistake, call your CC company and dispute it. You've tried, now the ball is in the processors hands.
/thread.
This is the right answer.
6/1/2012 11:55:41 AM
Originally Posted By cyborg543:
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Calling a CC company...and disputing a charge...how does it work? Well, kinda like this:
cyborg: "Hello, CC company? I'd like to dispute a charge on my account please. I was charged for, and received, an item that I did not order. I have made a good faith effort to return said item to the vendor, and they are trying to charge me for their error. Can you please mark this charge as improper, because I would like to formally dispute it.
cc company: Ok, thanks, cyborg. We will look into this situation, and deal with the vendor. We will let you know if we need any further information.
See - simple, really.
6/1/2012 11:56:46 AM
Originally Posted By cyborg543:
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
If the CC company isn't being helpful then shitcan that card and get one that gives a shit about their customers.
PSA can kiss my ass because they know full well that you cancelled the order and they sent it anyway. I'll never spend a nickel at their store because of the "it would be fraud" line, fuck them.
6/1/2012 12:04:45 PM
Originally Posted By emjohn4:
Calling a CC company...and disputing a charge...how does it work? Well, kinda like this:
cyborg: "Hello, CC company? I'd like to dispute a charge on my account please. I was charged for, and received, an item that I did not order. I have made a good faith effort to return said item to the vendor, and they are trying to charge me for their error. Can you please mark this charge as improper, because I would like to formally dispute it.
cc company: Ok, thanks, cyborg. We will look into this situation, and deal with the vendor. We will let you know if we need any further information.
See - simple, really.
Originally Posted By cyborg543:
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Calling a CC company...and disputing a charge...how does it work? Well, kinda like this:
cyborg: "Hello, CC company? I'd like to dispute a charge on my account please. I was charged for, and received, an item that I did not order. I have made a good faith effort to return said item to the vendor, and they are trying to charge me for their error. Can you please mark this charge as improper, because I would like to formally dispute it.
cc company: Ok, thanks, cyborg. We will look into this situation, and deal with the vendor. We will let you know if we need any further information.
See - simple, really.
I actually got a lot of strange jibber jabber from the CC company, CITIBANK.
They said they would contest the charge but they made it sound like it was going to be a waste of my time.
I never contested a charge before, so I didn't know what to expect.
I'll call again and speak to supervisor, see what the deal is.
6/1/2012 12:07:09 PM
Originally Posted By cyborg543:
You guys remember the Patrol Rifle Optic that Palmetto Armory was selling for $359?
I ordered one off their website for the advertised price of $359.
When I went to print the order, it showed $400.
You guys remember the Patrol Rifle Optic that Palmetto Armory was selling for $359?
I ordered one off their website for the advertised price of $359.
When I went to print the order, it showed $400.
I had this same thing happen with an order from Newegg. The price changed after I put it in the cart, and charged me at the new price (+ $40). This is where you separate the men from the boys, though. I called Newegg up, they fixed it back to the sale price with no problem and apologized.
6/1/2012 12:14:01 PM
Dispute the charge
When they get a chargeback, they will call and tell you to send it back.
Respond by telling them there is a $60 charge for your time spent and postage.
When they get a chargeback, they will call and tell you to send it back.
Respond by telling them there is a $60 charge for your time spent and postage.
6/1/2012 12:19:22 PM
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
6/1/2012 12:20:31 PM
Originally Posted By h3smith:
If they won't fix their mistake, call your CC company and dispute it. You've tried, now the ball is in the processors hands.
If they won't fix their mistake, call your CC company and dispute it. You've tried, now the ball is in the processors hands.
First post and all...
6/1/2012 12:22:02 PM
Originally Posted By ceverett:
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Ahh yes, the PRO thread............
That was a shitshow of a thread.
6/1/2012 12:26:47 PM
I would agree with always ask for the email confirmation. I would also add to get the name of the person you are speaking with.
6/1/2012 12:30:55 PM
Did they tell you about the 10% cancellation/restocking fee?
I ordered something, went to cancelled it the next day before it shipped.
I was informed I would be charged a 10% restocking fee. My item has not shipped yet.
I wouldn't mind paying if it shipped, and they had to physically restock it, but that is just bullshit.
I ordered something, went to cancelled it the next day before it shipped.
I was informed I would be charged a 10% restocking fee. My item has not shipped yet.
I wouldn't mind paying if it shipped, and they had to physically restock it, but that is just bullshit.
6/1/2012 12:34:32 PM
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
6/1/2012 12:35:04 PM
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
There you go........Words of Wisdom.
I think the point has passed where you could just chalk it up to mis-communication.
Bust A Deal, Face The Wheel.
Cross PSA off my list of vendors to patronize.
6/1/2012 12:37:21 PM
Originally Posted By cyborg543:
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
6/1/2012 12:38:22 PM
subscribed...
6/1/2012 12:40:23 PM
Customer service will be in contact with you shortly.
6/1/2012 12:41:32 PM
Originally Posted By Bubbatheredneck:
Dang, they seem to be determined to step on their own Spike's logo.
Originally Posted By cyborg543:
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
6/1/2012 12:41:56 PM
Originally Posted By cm:
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
PSA can still sell product below MAP costs. They did violate aimpoints policy by advertizing it.
Regardless of the reason, it's still bait-and-switch as far as the law is concerned. Legally, it doesn't matter a bit what a manufactures policy is.
ETA: cybord did, apparently, have multiple contacts with PSA before posting. There's not netiquette that says he also needs to use the industry forum. I do see they have responded now. Funny how that happens.
6/1/2012 12:43:42 PM
Definitely wanting to hear the outcome of this. What a load of crap to have to deal with.
6/1/2012 12:44:07 PM
They suck. A friend of mine went through the same thing with them. They're just trying to screw you. Send the optic back and have your CC co cancel payment.
ETA: I'll see if he wants to come on here and tell his full story.
ETA: I'll see if he wants to come on here and tell his full story.
6/1/2012 12:46:25 PM
You should've remembered we have a PSA forum here in industry, OP. But he's already here. Tag for the fix.
6/1/2012 12:47:44 PM
Originally Posted By PalmettoStateArmory:
Customer service will be in contact with you shortly.
Customer service will be in contact with you shortly.
LOL....The Squeaking "Bust a Deal" Wheel got the grease it seems.
Whatever works.
6/1/2012 12:49:09 PM
Originally Posted By Hugo_Stiglitz:
If the CC company isn't being helpful then shitcan that card and get one that gives a shit about their customers.
PSA can kiss my ass because they know full well that you cancelled the order and they sent it anyway. I'll never spend a nickel at their store because of the "it would be fraud" line, fuck them.
Originally Posted By cyborg543:
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
Originally Posted By thebeekeeper1:
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
That's a load of crap if it happened exactly as you state (no reason to doubt you, just saying). This is one time I would do the CC chargeback and THEN let them decide if they want to send a return order.
The whole thing happened just exactly as described.
It's not even very remarkable, really. Vendors make mistakes, orders get messed up, it happens.
The only thing remarkable about the whole affair was that they jacked the price as I was putting my info into their website. That's a new one. LOL
I believe there was also a couple of other guys in the original arf thread who said the price was increased on them.
I actually have already called the credit card company. I was a lot more annoyed a few days ago than I am now.
I emailed PSA that I was making a complaint with the CC company, they emailed back that "it would be fraud, since you got the optic you ordered."
I didn't include this info in the OP because it's so dumb on their part that I thought it would not be believed.
If they want to challenge me on it, I still have the emails.
I really don't think I have a leg to stand on, the CC company was not very helpful.
But as consolation, at least the $400 price is pretty decent.
If the CC company isn't being helpful then shitcan that card and get one that gives a shit about their customers.
PSA can kiss my ass because they know full well that you cancelled the order and they sent it anyway. I'll never spend a nickel at their store because of the "it would be fraud" line, fuck them.
Several coworkers and I have been saving for a large ammo order from them. Not anymore.
6/1/2012 12:50:43 PM
Interesting...
I read in one thread today where an Amazon customer bought a camera, then the price dropped $100 shortly thereafter. While they don't have a price guarantee they offered to pay for the shipping to "return" the new camera and buy it again for $100 cheaper to save the guy some money.
...and in this thread, we have a company basically going "LOL Sucka!"
To be fair, we have only heard one side to the story.
Customer service makes or breaks a company.
I read in one thread today where an Amazon customer bought a camera, then the price dropped $100 shortly thereafter. While they don't have a price guarantee they offered to pay for the shipping to "return" the new camera and buy it again for $100 cheaper to save the guy some money.
...and in this thread, we have a company basically going "LOL Sucka!"
To be fair, we have only heard one side to the story.
Customer service makes or breaks a company.
6/1/2012 12:50:46 PM
Incidentally, the root problem is really a software bug. Their developer stored the item ID in the shopping cart table, but not the price. As a result, subsequent pages in the checkout process grabbed the new price rather than using the locked in one.
Stuff like this is why you hire senior software devs like me rather than H1B's or whatever, but PSA wouldn't know how to evaluate devs. They trusted the contractor, who dropped the ball. They're almost as much a victim as you are.
Stuff like this is why you hire senior software devs like me rather than H1B's or whatever, but PSA wouldn't know how to evaluate devs. They trusted the contractor, who dropped the ball. They're almost as much a victim as you are.
6/1/2012 12:50:53 PM
Originally Posted By ceverett:
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Somebody let Aimpoint know about the price they were selling them at. Aimpoint threw a fit at them and said they were going to lose their ability to sell Aimpoints PROs if they sold them at that price. They changed it quickly, and many folks had it in their carts during the change.
They now have a deal which they're doing selling the PRO at $400, and you get a "free" MBUS. That allows them to sell them at the minimum price point for Aimpoint to be happy with, but the buyer is still getting a good deal since they're getting a $50 or so backup sight for 'free'.
If you were a business who was told by your supplier "either up the price NOW or lose your product license!", what would you do? I know what I'd do... I'd do the same thing they did... update the price RFN and sort out the fall-out afterward.
ETA: They still should have either just charged him the $359 or cancelled it with a confirmation mail. Somebody goofed, that much is obvious... sales staff, maybe?? who knows... Nobody's perfect and stuff happens. FWIW, I've never had any trouble with PSA and I've bought several things from them over the years.
6/1/2012 12:53:03 PM
Originally Posted By cm:
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
I have no idea what you think would be gained by posting in the Industry forum. This is not about the sale being cancelled. This is about him cancelling his order and then them screwing up and sending it anyway, and then demanding a restocking charge to fix THEIR mistake. On top of that, he's already talked to them.
I have a default setting to defend companies, as most often the customer is being unreasonable. This is NOT the case here.
One of our biggest behind-the-scenes arguments amongst the staff is regarding this kind of thing. I strongly believe members should be required to talk with a company BEFORE going public. Others disagree, and won, so anyone can come here and trash a company for anything, without even having talked to them. In this case he DID talk to them, and they handled things poorly, so it's time to "loose the hounds."
Edit: Your edit and the response by PSA occurred while I was typing. Hopefully this will be resolved quickly and painlessly for all concerned.
6/1/2012 12:53:58 PM
Originally Posted By cm:
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
Situation seems very strange for PSA customer service.
I had problems with my order during the black friday sales they were having, and, I always had good communication and they went out of the way to fix the problem.
For all those that don't know the situation -
PSA wanted to have a sale on aimpoints.
They had a advertised price below MSAP
The thinking is that someone ratted them out, and aimpoint called them, and told them to stop the sale.
IT WAS AIMPOINT that caused the sale to be canceled.
It was not a bait and switch.
link to original thread:
http://www.ar15.com/forums/t_1_5/1320663_Deal_alert__Aimpoint_PRO_for__359.html&page=1
PSA has since offered this current deal
(with people casting dispersions on the deal also)
http://www.ar15.com/forums/t_1_5/1328453_PSA_Selling_Patrol_Rifle_Optics_for_cheap_again_kinda.html
I might also point out that cyborg DID NOT try to post in the industry forum before coming to gd, to complain about PSA.
- not a psa fan boy. just know how business works, and favorable service from psa despite problems with my order
My buddy posted in the industry forum. PSA ignored his posts multiple times, and even deleted some.
6/1/2012 12:55:32 PM
Originally Posted By PalmettoStateArmory:
Customer service will be in contact with you shortly.
Customer service will be in contact with you shortly.
And also in line with what happened to my friend, the only way PSA pays attention to you is if you post in a public place. For him, it was Facebook. Then he finally got a response.
Dirtbags.
6/1/2012 12:56:41 PM
Originally Posted By JBlitzen:
Incidentally, the root problem is really a software bug. Their developer stored the item ID in the shopping cart table, but not the price. As a result, subsequent pages in the checkout process grabbed the new price rather than using the locked in one.
Stuff like this is why you hire senior software devs like me rather than H1B's or whatever, but PSA wouldn't know how to evaluate devs. They trusted the contractor, who dropped the ball. They're almost as much a victim as you are.
Incidentally, the root problem is really a software bug. Their developer stored the item ID in the shopping cart table, but not the price. As a result, subsequent pages in the checkout process grabbed the new price rather than using the locked in one.
Stuff like this is why you hire senior software devs like me rather than H1B's or whatever, but PSA wouldn't know how to evaluate devs. They trusted the contractor, who dropped the ball. They're almost as much a victim as you are.
And?
Once the issue with the customer was realized they should have took care of it instead of playing hard-ball with him. It just seems to me they were trying to fuck a stand-up guy.
Those on the paying end of things don't give a fat rat's ass about a vendor's software glitches or which weenie they should have hired to develope it.
6/1/2012 12:57:48 PM
Originally Posted By rob99rt:
Somebody let Aimpoint know about the price they were selling them at. Aimpoint threw a fit at them and said they were going to lose their ability to sell Aimpoints PROs if they sold them at that price. They changed it quickly, and many folks had it in their carts during the change.
They now have a deal which they're doing selling the PRO at $400, and you get a "free" MBUS. That allows them to sell them at the minimum price point for Aimpoint to be happy with, but the buyer is still getting a good deal since they're getting a $50 or so backup sight for 'free'.
If you were a business who was told by your supplier "either up the price NOW or lose your product license!", what would you do? I know what I'd do... I'd do the same thing they did... update the price RFN and sort out the fall-out afterward.
Originally Posted By ceverett:
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Classic Bait and Switch.
Very illegal. Your CC company should not be giving you crap on this.
Given PSA's reputation, I suspect this was a legit error, but it's still a big no-no. Giving you shit over this needs to have consequence.
Somebody let Aimpoint know about the price they were selling them at. Aimpoint threw a fit at them and said they were going to lose their ability to sell Aimpoints PROs if they sold them at that price. They changed it quickly, and many folks had it in their carts during the change.
They now have a deal which they're doing selling the PRO at $400, and you get a "free" MBUS. That allows them to sell them at the minimum price point for Aimpoint to be happy with, but the buyer is still getting a good deal since they're getting a $50 or so backup sight for 'free'.
If you were a business who was told by your supplier "either up the price NOW or lose your product license!", what would you do? I know what I'd do... I'd do the same thing they did... update the price RFN and sort out the fall-out afterward.
They should have honored the prices on orders already in the carts. Failing that, they should have not given customers a hard time in order cancellation or returns.
Federal law is very clear on what bait-and-switch is. And neither they nor I give a rat's ass about the dealings between a manufacturer and a dealer.
6/1/2012 12:59:44 PM
Originally Posted By PalmettoStateArmory:
Customer service will be in contact with you shortly.
Customer service will be in contact with you shortly.
A little late palmetto state armory. I've never ordered from you but considered it in the past when I was getting ready to buy. This thread convinced me not to. The crap your CSRs pulled is unexcusable. The only reason it is being worked now is this thread.
6/1/2012 1:00:28 PM
Originally Posted By JBlitzen:
Incidentally, the root problem is really a software bug. Their developer stored the item ID in the shopping cart table, but not the price. As a result, subsequent pages in the checkout process grabbed the new price rather than using the locked in one.
Stuff like this is why you hire senior software devs like me rather than H1B's or whatever, but PSA wouldn't know how to evaluate devs. They trusted the contractor, who dropped the ball. They're almost as much a victim as you are.
Incidentally, the root problem is really a software bug. Their developer stored the item ID in the shopping cart table, but not the price. As a result, subsequent pages in the checkout process grabbed the new price rather than using the locked in one.
Stuff like this is why you hire senior software devs like me rather than H1B's or whatever, but PSA wouldn't know how to evaluate devs. They trusted the contractor, who dropped the ball. They're almost as much a victim as you are.
They probably just used some off the shelf shopping cart systems. I doubt they ever hired a programmer of any sort.
