How is CMMGs customer service?

I have a problem with a .22 conversion. Since I'm in Hawaii, time difference makes it real hard to call, I emailed and am crossing my fingers. This is my 2nd time cleaning the thing( less than 1,000) rounds. Dedicated .22 upper stainless conversion with a Wasp barrel n collar. I'm really bummed cuz it has chewed up ALL ammo I fed it so far, Golden Bulleds, Fed Bulk, Winchester Bulk, CCI Blaser n mini mags(of course), even el cheapo Aguila from CMP!
I was taggin Tennis balls at 100 yds using a cheap 4x scope. Now it's gone!

What is the problem with it? If you have an issue, it's best to fill out the form on the web site. Problem with e-mail is they get hundreds a day. It's hard to answer all in a decent time frame and if there is nothing in the subject line, it goes to spam.
My experience dealing with CMMG's customer service has been great, else I wouldn't continue working with them.
But we may be able to help you with an issue here. I'll be happy to try.
By the way, Remington is the one ammunition that is warned against using. It has a slightly different profile and is extremly dirty. It will gum up you action quickly.
The conversion, even under the best conditions and best ammo needs to be cleaned at 500 rounds. It doesn't need to be taken apart for that but some break cleaner and a toothbrush used on the bolt face usually does it.
Dave N

Thanks Dave! Whatever it is we will be able to get you going.

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When you said you cleaned it, just how did you clean it? .22 is some dirty stuff and it leaves a lot of junk behind. Did you "buzz" the chamber as shown in the thread on making your .22 run smoother? (Its a sticky). Also, check the barrel for leading. I had some issues with leading on three of my .22's. The lead would build up and the accuracy would go to crap. Didn't take that many rounds of bad ammo to do it. I would highly recommend a good inspection and cleaning and I mean with a brass brush and some good bore cleaner.

.22 barrels don't go bad, they just get dirty!

Thanks everyone for the response. I've been advised to clean at 500, so this was to be my 2nd cleaning, sorry if I was not clear about my "mileage". I did "buzz" the chamber/collar before I started shooting, while I had it apart, I hand polished the rail portions with a metal polish and cloth. I hand polished the ramp and the spring guide rod too.
When I clean the conversion I disassemble the upper, spray it down with Mp-7, let it soak, then tooth brush scrub, wipe down, getting all the gunk off. Barrel, spray, soak, scrub with my Carbon fiber Dewey rod I use on my ARs with a nylon brush then using the jag, push patch til clean.
When all is clean, re-lube and re assemble.
As for the Remington s, well since in Hawaii, we cannot easily order ammunition sometimes we have to shoot what is on hand, so I tested what was around. The literature that was sent to me in the kit didn't say anything against using them, only reading online. The majority of what I do shoot is the CCI Blazers.
Maybe I should have titled my subject to "how long should I expect my response time to be?" instead of how is there customer service?
It's not an accuracy issue, nor a reliability issue...I think it best to let CMMG have 1st crack at it. Considering how new it is and all. But I'm just really sad on hanging up my .22 buddy.

Update- Chris from CMMG responded via email 10/04/2011. I explained and attached pics. I have not heard a response yet. Maybe now that it is "down"
I have an excuse to paint it. Hmmm homegrown ATACs maybe?

Fantastic Update 10/5. Chris is sending replacement part. Big plus one to CMMG.

I never had a doubt. Good deal.
Dave N

Given the chance and good info the guys at CMMG seem to do their best to keep us all running when things go hay-wire. Its what sets them apart in my eyes. I could tell you stories about other companies...but lets not muddy up the waters. Sounds like this unit will be back in service real soon.

Yup it will...still think im going to paint at least the handguard. hmmm

I am glad your CMMG customer service experience is good, mine sucked. I purchased a 1/2x28 adapter for my PS90 and barrel from them. When they promoted them of the fiveseven forums they showed suppressors mounted to it. Luckily I never fired my M42000 with it attached because a couple of years later I see on their site under 1/2x28 adapters "Now comparable with suppressors." When I called to ask what was wrong with mine they could only tell me that I could cause damage to my suppressor / weapon (and that means myself as phantom of the opera) if I used it. When I asked if I could exchange it I was told I could purchase the new one.

I have email them, and posted multiple times. I even recently put a topic up asking about it. I get no response. It isnt like I am asking for something special just for them to replace what they screwed up...

Anytime anyone posts anything asking about customer service and I see this I will keep posting this. This has been going since 2006. If it costs them one barrel purchase it will be more profit then one of their adapters replace. If it costs them more than that then they should have done the right thing and issued a recall. If this prevents someone from blowing their face off then this actually helps them because I will be happy to testify in the civil suit against them.

In the last two years I have dealt with them, customer service has been top notch. Lately they have been moving positions around and adding personel, so there are some growing pains there, like any place with new employees. But they are trying to find the balance between keeping up and hiring people, training them, and having to let them go when it slows down.
Not easy running a business.
Dave N

I recently became a customer in the last few weeks. Every time I have emailed them, I have always gotten a reply within a day or two. Sometimes within minutes.
As far as customer service is concerned, I can only describe it as outstanding.

If it wasn't for a three hour commute, I would be sending them my resume!

They have treated me very well...I will not go into one small problem we had but I called them on the phone and we had not one little replacement part for my Sons dedicated upper but they sent us two of them..Now that is definitley going above anything that is required of them and I thank them for it..I live relativley close to them but the parts arrived two days later...Amazing You decide on if that is Customer service or not..

My experience has been good also. I recently had an issue with one on my new
10 round BHO mags. One of the feed lip towers was tight and wouldn't let the rounds feed.
They would just stick. Filled out their online form on a Saturday evening. Got a reply email
on the following Monday saying a new feed tower was shipped out. Received it on Thursday.
Issue resolved in less than a week. Can't do much better then that.

they took care of me. took a couple of tries but they sent me what i needed and when it wasn't right, they made it right.

I had a pretty serious issue a few years ago, and while the communication was sparse the repair and turn around time was outstanding. My rifle was repaired and back in my hand inside of a week.

I let this thread go and progress without my input... Now that it's likely run it's course
I really can't add much to the positive outcome. CMMG has IMHO done their best to
take care of customers with Real Problems as well as any company in existance today...
There will always be " A Few" who are never satisfied, no matter...
Dave S

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