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 Locked out of winchester safe with keypad Lagard
crashland73  [Member]
12/24/2011 7:08:44 PM EST
My friend has this safe & used it fine most of the day in & out locking & unlocking now he's locked out. He has a big hunt this next week. What to do or how?
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a1abdj  [Member]
12/24/2011 7:29:23 PM EST
Can you give any specifics as to what the lock is doing?

Is it beeing after every key entry? Is it beeping two or three times (or something else) after the last number is pressed?

Is the lock making any noise? Is there play in the handle?

Has he put a new duracell 9 volt battery in?

crashland73  [Member]
12/24/2011 8:02:09 PM EST
He said 3 beeps at one point. Im passing on what i can remember. New battery, he just brought it home from tractor supply today. He said he has played with it all day with no pronblems until now.
a1abdj  [Member]
12/24/2011 8:13:45 PM EST
3 beeps is a wrong combination alert.

Have him pull the battery, and hold any of the buttons down for 10 seconds. Reinsert the battery, then slowly try his combination again. Make sure you listen for the beeps after the last number. If he gets three beeps, then try the factory defaults of 1, 2, 3, 4, 5, 6, and 5, 5, 5, 5, 5, 5.

If he gets three beeps after all of those, then he is either entering the wrong combination, or the lock believes he is (possibly bad keypad).

crashland73  [Member]
12/24/2011 8:18:57 PM EST
Thanks ill tell him
crashland73  [Member]
12/25/2011 10:33:43 AM EST
He contacted the company, the keypad went bad. Proves to me NOT to want one now. Maybee a 1 in many that may do this but i think ill stick with the old fationed way, the dial. Thanks for all the help thiugh.
FLchuck8  [Team Member]
12/25/2011 12:02:02 PM EST
Originally Posted By crashland73:
He contacted the company, the keypad went bad. Proves to me NOT to want one now. Maybee a 1 in many that may do this but i think ill stick with the old fationed way, the dial. Thanks for all the help thiugh.


I upgraded my safe to a Sturdy and retro'd my lock back to a dial .
Hillbilly69  [Team Member]
12/25/2011 1:03:17 PM EST
While we're on this subject, I too have a similar problem.

I came into a damaged Sentry safe. It was damaged in transit and supposed to be destroyed.

The only thing wrong with it was that the handle was broken off from it falling over in the truck.

I have since repaired the handle but I have no idea as to the combination on the electronic lock.

Is there any way I can trick it into letting me in? Maybe something like the default ones above only for the Sentry?

Or might they be the same?
a1abdj  [Member]
12/25/2011 1:58:12 PM EST
He contacted the company, the keypad went bad.


Which may still prove to be an issue. LaGard locks have the keypad plug into the lock itself, instead of the lock plugging into the keypad. This prevents you from just swapping the keypad like you can on other types of locks.


Is there any way I can trick it into letting me in? Maybe something like the default ones above only for the Sentry?


Sentry sends their safes from the factory with a set combination. You can add your own combination, but the Sentry set combination will also still work. Combinations can be retrieved from the manufacturer via the serial number, but since your safe was supposed to be destroyed, they will probably have that marked in their system.

There may also be a bar code hidden on the keypad somewhere. Sometimes this bar code can be deciphered by somebody who knows what they're looking at, and a combination can be deduced from that information.



Hillbilly69  [Team Member]
12/25/2011 2:26:31 PM EST
Originally Posted By a1abdj:
He contacted the company, the keypad went bad.


Which may still prove to be an issue. LaGard locks have the keypad plug into the lock itself, instead of the lock plugging into the keypad. This prevents you from just swapping the keypad like you can on other types of locks.


Is there any way I can trick it into letting me in? Maybe something like the default ones above only for the Sentry?


Sentry sends their safes from the factory with a set combination. You can add your own combination, but the Sentry set combination will also still work. Combinations can be retrieved from the manufacturer via the serial number, but since your safe was supposed to be destroyed, they will probably have that marked in their system.

There may also be a bar code hidden on the keypad somewhere. Sometimes this bar code can be deciphered by somebody who knows what they're looking at, and a combination can be deduced from that information.






I tried Sentry and they refused to help since the safe was reported as a loss.

I happened to be doing a big expansion on the store it came to damaged and they wanted to put it in my dumpster since it would have been a little rough on their compactor.



I asked if it was OK if I took it and the mgr. said sure, he didn't care, so I brought it home and fixed the handle. When I called Sentry about it they wanted the serial # which I gave. Then they got about half red-assed about it and wanted to know all about how I came to have it.

I had to do some fast talking to keep the mgrs. ass out of a sling. Had I thought it would have been a problem, I'd never have called in the first place. Anyway, they refused to sell me any parts for it or give up the combo. Pretty well left me with a case of the red-ass myself.

A local locksmith wants $200 to get into it if I bring it to him, $250 to come here. And the damn thing weighs 600lbs. so I don't want to wrestle with it much.

I was just hoping there was some trick to get in it or reset the combo to save the hassle and money.

Thanks for the info though.

triode  [Member]
12/27/2011 3:40:10 AM EST
My cheapo Sentry (being replaced Friday with a Sturdy) has the combo printed on the elecronic module inside the safe - just pull the back off of the door and check that module (should be wires going from keypad to the module).
ARinKCMO  [Team Member]
12/27/2011 4:45:21 AM EST
Originally Posted By triode:
My cheapo Sentry (being replaced Friday with a Sturdy) has the combo printed on the elecronic module inside the safe - just pull the back off of the door and check that module (should be wires going from keypad to the module).


Hard to pull the back of the door off when you can't open the door.....

45stops-em-quick  [Team Member]
12/27/2011 7:54:56 AM EST
Originally Posted By Hillbilly69:
Originally Posted By a1abdj:
He contacted the company, the keypad went bad.


Which may still prove to be an issue. LaGard locks have the keypad plug into the lock itself, instead of the lock plugging into the keypad. This prevents you from just swapping the keypad like you can on other types of locks.


Is there any way I can trick it into letting me in? Maybe something like the default ones above only for the Sentry?


Sentry sends their safes from the factory with a set combination. You can add your own combination, but the Sentry set combination will also still work. Combinations can be retrieved from the manufacturer via the serial number, but since your safe was supposed to be destroyed, they will probably have that marked in their system.

There may also be a bar code hidden on the keypad somewhere. Sometimes this bar code can be deciphered by somebody who knows what they're looking at, and a combination can be deduced from that information.






I tried Sentry and they refused to help since the safe was reported as a loss.

I happened to be doing a big expansion on the store it came to damaged and they wanted to put it in my dumpster since it would have been a little rough on their compactor.



I asked if it was OK if I took it and the mgr. said sure, he didn't care, so I brought it home and fixed the handle. When I called Sentry about it they wanted the serial # which I gave. Then they got about half red-assed about it and wanted to know all about how I came to have it.

I had to do some fast talking to keep the mgrs. ass out of a sling. Had I thought it would have been a problem, I'd never have called in the first place. Anyway, they refused to sell me any parts for it or give up the combo. Pretty well left me with a case of the red-ass myself.

A local locksmith wants $200 to get into it if I bring it to him, $250 to come here. And the damn thing weighs 600lbs. so I don't want to wrestle with it much.

I was just hoping there was some trick to get in it or reset the combo to save the hassle and money.

Thanks for the info though.



Try Youtube.
fearme  [Member]
12/27/2011 12:50:15 PM EST
With a little patience you could cut a large hole in the top/bottom/side of that thing for free. Might take a few 4.5" cutting wheels and 15 minutes of your time.

Patching would be simple with rivets or a few welds + bondo and paint + some decal creativity would cover it right up.

Hell, if it was free you might as well.
Hillbilly69  [Team Member]
12/27/2011 5:27:39 PM EST
I'd rather not butcher it up if possible.

It pretty well pissed me off that Sentry refused to even sell me any parts for it though.

I'll DAMN sure not spend a dime on anything from them.

Fuck them AND with their faggy little 3 pronged handle.

I'll put an old time hot-rod chain steering wheel on it when I get into it.
fearme  [Member]
12/28/2011 5:45:08 AM EST
You should videotape yourself cutting through the side of the thing and opening it in under 5 minutes. Post it to YouTube.

That might have Sentry rethink their current customer care practices.
quijanos  [Team Member]
12/28/2011 5:52:32 AM EST

For you Team Members who missed it:

http://www.ar15.com/forums/t_1_75/1134654_Electronic_Dial_Keypad_Safe___How_it_failed_and_the_remedy.html
a1abdj  [Member]
12/28/2011 8:17:38 AM EST
That might have Sentry rethink their current customer care practices.


The problem is that Sentry is actually right here. They sold a product that was defective, refunded the retailer's cost, and asked that the retailer destroy and dispose of it. Since it's a safe, most of them aren't really destroyed. Dumpster divers come up with these all the time, and Sentry takes the same stance on all of them.

FireStalker  [Member]
12/28/2011 8:55:27 AM EST
Originally Posted By a1abdj:
That might have Sentry rethink their current customer care practices.


The problem is that Sentry is actually right here. They sold a product that was defective, refunded the retailer's cost, and asked that the retailer destroy and dispose of it. Since it's a safe, most of them aren't really destroyed. Dumpster divers come up with these all the time, and Sentry takes the same stance on all of them.



I agree here. You're mad that you got something for free that you weren't supposed to get and they woudn't fix it for you?
Hillbilly69  [Team Member]
12/28/2011 1:57:49 PM EST
Originally Posted By FireStalker:
Originally Posted By a1abdj:
That might have Sentry rethink their current customer care practices.


The problem is that Sentry is actually right here. They sold a product that was defective, refunded the retailer's cost, and asked that the retailer destroy and dispose of it. Since it's a safe, most of them aren't really destroyed. Dumpster divers come up with these all the time, and Sentry takes the same stance on all of them.



I agree here. You're mad that you got something for free that you weren't supposed to get and they woudn't fix it for you?


Bullshit.

Those fuckers got compensated in some fashion for that safe. Do you think the trucking company didn't eat that SOB?

And even allowing for me to pay to get into the hunk of FUCK, why wouldn't they even SELL me a new handle for it?

I pay my way boys but God damn, why throw something in the fucking garbage when it could be so easily repaired and someone get some good out of it?

And they could have made a good customer in the process.

Now, I tell everybody to stay far away from their fucking trash.

YMMV


ETA

Now it's become sort of a battle of wills.

I WILL get into that SOB if for no other reason than to stuff about 20 lbs. of Tannerite in it and blow it to the moon on youtube.

a1abdj  [Member]
12/28/2011 3:40:08 PM EST
Those fuckers got compensated in some fashion for that safe. Do you think the trucking company didn't eat that SOB?


I have no idea who ultimately pays for it, but I do know that Sentry (and several other companies) will simply issue a credit or a refund for damaged product, and then ask that it be made inoperable and disposed of. They then go into their computers and mark them by serial number to ensure that they won't be eligible for any future warranty claims.


And even allowing for me to pay to get into the hunk of FUCK, why wouldn't they even SELL me a new handle for it?


The companies that sell this type of stuff aren't big into the parts business. It is usually cheaper for them to give you a new unit than it is to deal with parts or repairs. These safes are also designed to be disposable. Once you break it, they expect you to buy a new one. Skipping forward, this brings us to:

I tell everybody to stay far away from their fucking trash.



Sentry is well known for inexpensive, yet effective, imported fire safes. None of it is high end, and there's probably more plastic than metal in most of them. Sentry also owns other companies that actually build quality products. I think they are hoping to stretch the Sentry branding onto those units.


I pay my way boys but God damn, why throw something in the fucking garbage when it could be so easily repaired and someone get some good out of it?


I agree with you. If somebody was throwing it away, and you can get some use out of it, by all means. However, you can't expect the company that ordered the product destroyed to assist you with your new free safe. They want you to walk inside and buy a new one.

This isn't exclusive to Sentry, or even safe companies for that matter. My older sister used to work for Monroe (the shocks and struts people). Any product returned, for any reason, was to be destroyed by swinging it against the dumpster and denting or bending the unit. Just like your safe, some of those shocks would find their way onto cars.

Sentry ranks among one of the largest safe manufacturers in the world, and specializes in cheap safes. They won't be hurting for business any time soon.



fearme  [Member]
12/28/2011 3:57:33 PM EST
20 pounds of Tannerite? Why stop there? Isn't up to 50 pounds still legal?
Hillbilly69  [Team Member]
12/28/2011 5:05:52 PM EST
Originally Posted By a1abdj:
Those fuckers got compensated in some fashion for that safe. Do you think the trucking company didn't eat that SOB?


I have no idea who ultimately pays for it, but I do know that Sentry (and several other companies) will simply issue a credit or a refund for damaged product, contact the shipper and get reimbursed and then ask that it be made inoperable and disposed of. They then go into their computers and mark them by serial number to ensure that they won't be eligible for any future warranty claims.


And even allowing for me to pay to get into the hunk of FUCK, why wouldn't they even SELL me a new handle for it?


The companies that sell this type of stuff aren't big into the parts business. It is usually cheaper for them to give you a new unit than it is to deal with parts or repairs. These safes are also designed to be disposable. Once you break it, they expect you to buy a new one. Replace a safe for a $12 handle? Skipping forward, this brings us to:

I tell everybody to stay far away from their fucking trash.



Sentry is well known for inexpensive, yet effective, imported fire safes. None of it is high end, and there's probably more plastic than metal in most of them. Sentry also owns other companies that actually build quality products. I think they are hoping to stretch the Sentry branding onto those units.


I pay my way boys but God damn, why throw something in the fucking garbage when it could be so easily repaired and someone get some good out of it?


I agree with you. If somebody was throwing it away, and you can get some use out of it, by all means. However, you can't expect the company that ordered the product destroyed to assist you with your new free safe. They want you to walk inside and buy a new one.

This isn't exclusive to Sentry, or even safe companies for that matter. My older sister used to work for Monroe (the shocks and struts people). Any product returned, for any reason, was to be destroyed by swinging it against the dumpster and denting or bending the unit. Just like your safe, some of those shocks would find their way onto cars.

Sentry ranks among one of the largest safe manufacturers in the world, and specializes in cheap safes. They won't be hurting for business any time soon.






Well, I guess it just comes down to what kind of an outfit you want to run.

Personally, once I made sure there wasn't any scam being pulled, I think I'd have helped a guy to some degree in the hope of gaining future business either by myself or word of mouth of my good experience with the Company.

As it is, they've pissed me off and lost me as a future customer and anyone I have any sway over.

Will it bankrupt them? Certainly not.

Was it wise from a business standpoint? Honest men can disagree.

Bottom line is, it's their railroad, they can run it any way they want.

But I'll not be riding their train.

chevellemrwl  [Member]
1/4/2012 9:43:07 AM EST
I have no experience with any safe. In the market for one at the moment. With that being said, I would think there is something you might want to consider.

Say you get into the safe, and get everything fixed like new. And start using it. Say something happens in the house, a massive terrible fire. And you insurance agent comes out to to their assessment. If they were to pull the serial off the safe, and look into it, wouldn't they get the same answer as you did? That is should have been disposed of? Now I'm a new home owner as well, and still getting the large amount of info that there is on both counts. But it would seem that there could be a problem at some point that would make this small headache so much more than it is at the current moment.

You are damn right I would try to get the safe in the current story. However, I would do some serious look into my policies and maybe even make a call to ensure things would be covered.

Also, since you got it for free, why not spend the $250-$350 to have the locksmith take a look at it? That is definitely no where to the price of the unit.
Hillbilly69  [Team Member]
1/4/2012 10:17:16 AM EST
Originally Posted By chevellemrwl:
I have no experience with any safe. In the market for one at the moment. With that being said, I would think there is something you might want to consider.

Say you get into the safe, and get everything fixed like new. And start using it. Say something happens in the house, a massive terrible fire. And you insurance agent comes out to to their assessment. If they were to pull the serial off the safe, and look into it, wouldn't they get the same answer as you did? That is should have been disposed of? Now I'm a new home owner as well, and still getting the large amount of info that there is on both counts. But it would seem that there could be a problem at some point that would make this small headache so much more than it is at the current moment.

You are damn right I would try to get the safe in the current story. However, I would do some serious look into my policies and maybe even make a call to ensure things would be covered.

Also, since you got it for free, why not spend the $250-$350 to have the locksmith take a look at it? That is definitely no where to the price of the unit.


Because I'm not entirely sure that getting in it will yield a usable combination.

It's been a while since I spoke with the locksmith but it seems like he said he couldn't guarantee a solution as far as the combo.

I already have safes so it's not critical and hey, why drop $250 on a maybe until you find out more about the issue? Or maybe a different locksmith who knows exactly what to do?

And after my conversation with Sentry, the cheaper I can do it, the sweeter it'll be.


Worst case scenerio I use it for the finale piece next 4th of July.

AnthonyL  [Team Member]
1/6/2012 5:21:40 PM EST
Moral of the story, buy dial locks! With some regular use, you can have a dial lock open in 10 seconds or less without even rushing.
crashland73  [Member]
1/13/2012 12:54:33 AM EST
They sent him a new keypad. Now its all good. Thanks for the help guys.
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