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It's sounds similar to my experience when I was hit head on by a drunk driver.
Which will be cheaper: roof expense or lawyer?
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+1
My sister paid off her car loan at Wells Fargo .
WF came back and said they needed another 3K because they said they had to purchase insurance claiming her insurance lapsed .
Months of run around on the phone, sending in proof from her insurance company, nothing fixed
Called a lawyer , he wrote a letter and resubmitted documentation from her insurance company.
They sent out her title immediately, still cost her about $700 in legal fees IIRC.
Fast forward 6 months , Wells Fargo sold it to a collection agency.
Lawyer sent all proof certified mail along with cease and desist.
Collections kept calling, sister documents all the calls .
Lawyer got a few K from collections company, sister came out a few hundred ahead on the deal .