User Panel
Just to clarify.....CMMG decided on their own not to ship to you, and TEHN charged you restocking? Restocking of what? It never left their shelf.
Complete fucking thievery. |
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Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote Fuck thieves. FUCK THIEVES. GUNSTOCK SHOULD BE FUN. |
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Originally Posted By dbctny: That's really not even completely accurate. As I found out after the fact, they have an FFL dealer in the state that they are still shipping to, so clearly they don't have a problem shipping non-regulated parts to the state. I get that they are an FFL, but it's more or less just the FFL transferring an upper, which is something I've never had to do before with reputable companies like Brownells. View Quote So you could go to the FFL that is a direct for CMMG in your state and purchase those uppers, but they provide that butt-hurt response because their own website is screwed up and behind the times? Plus charge a restocking fee…!! Please CMMG, post the OP’s responses. Let’s see the truth…. I may need to find a new source for LPK’s. |
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Political correctness is a doctrine, fostered by a delusional, illogical minority, and promoted by mainstream media which holds forth the premise that it is entirely possible to pick up a piece of shit by the clean end.
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Originally Posted By BillofRights: This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. View Quote View All Quotes View All Quotes Originally Posted By BillofRights: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. |
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OK, see you later, Redcoat…
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Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote So was OP a purveyor of “aggression, insults, and profanity” before or after you decided to charge him $300 to reject his order? I’d be upset too with a “restocking fee” for not taking my order. For that matter, was OP even aggressive, insulting or profane or is that just a vague general implication to get sympathy for a bad policy? |
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-"The truth does not require your belief in it to function."
-Genuine science is about gathering evidence and testing the veracity of theories, not cheerleading for a particular ideology. |
Originally Posted By gunnut284: So was OP a purveyor of “aggression, insults, and profanity” before or after you decided to charge him $300 to reject his order? I’d be upset too with a “restocking fee” for not taking my order. For that matter, was OP even aggressive, insulting or profane or is that just a vague general implication to get sympathy for a bad policy? View Quote View All Quotes View All Quotes Originally Posted By gunnut284: So was OP a purveyor of “aggression, insults, and profanity” before or after you decided to charge him $300 to reject his order? I’d be upset too with a “restocking fee” for not taking my order. For that matter, was OP even aggressive, insulting or profane or is that just a vague general implication to get sympathy for a bad policy? There was none and to be honest, their rep that was communicating with me the entire time was completely professional too. Here's his last email to me, which was in response to me basically saying this was a bad idea and I would be spreading this to any forum I could (like here)... Alright, thank you for reaching out. I am sorry about you experience with us. Unfortunately even if I disagree with the restocking fee, which I do, I unfortunately cannot waive it CMMG Customer Service Even their own employees know this is BS. |
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Originally Posted By dbctny: Be honest CMMG... Because I'll post every single email I exchanged. View Quote View All Quotes View All Quotes Originally Posted By dbctny: Originally Posted By Missilegeek: Was the OP aggressive? Did he use insults or profanity with your employees? If not, is CMMG going to ship the product he ordered or refund his money? Even if he did those things, it's pretty pedantic for a company to charge a customer, when the company is mostly to blame for the issue to begin with. It's easy to predict that people will be upset at being treated unfairly and losing money, for no good reason. If someone tries to steal $300 out of your pocket, you can shoot them in the face. If someone uses a website and bullshit policy to steal $300, they and their associates have earned cross words, if they refuse to make it right. How do government entities attack your company for conducting legal commerce? Is someone reviewing your website to make it more customer friendly, with regard to the obvious deficiencies highlighted in this thread? Has your company discussed the possibility that the website in its current form may violate Missouri law 407.020 and be considered an unlawful trade and commerce practice? Be honest CMMG... Because I'll post every single email I exchanged. Well let’s see the emails |
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Originally Posted By Intune: Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. View Quote View All Quotes View All Quotes Originally Posted By Intune: Originally Posted By BillofRights: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. |
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GD- "It's kind of like wading through through slimy lake bed with your feet to find clams below the surface".
- gtfoxy |
Originally Posted By dbctny: There was none and to be honest, their rep that was communicating with me the entire time was completely professional too. Here's his last email to me, which was in response to me basically saying this was a bad idea and I would be spreading this to any forum I could (like here)... Even their own employees know this is BS. View Quote what a juxtaposition to how PSA treat's their customers. I will never touch CMMG. |
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Originally Posted By BillofRights: I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. View Quote View All Quotes View All Quotes Originally Posted By BillofRights: Originally Posted By Intune: Originally Posted By BillofRights: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. Yep, I hope it was worth the $300 to them. I will mention this theft every time I hear someone mention their name. Brilliant marketing, guys. I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. I completely forgot about the charging handle fiasco lol What a shit show that was. CMMG, the fact that you “fixed” you checkout alerts is an admission that it was flawed. If you done nothing wrong then why the changes? Refund OP and everyone else you fleeced for “restocking” due to the shady wording in originally on your website. It’s the only way to right this. |
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Originally Posted By BillofRights: I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. View Quote I don't think CMMG appreciates just how damaging this whole show is. |
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Originally Posted By lazyengineer: I don't think CMMG appreciates just how damaging this whole show is. View Quote View All Quotes View All Quotes Originally Posted By lazyengineer: Originally Posted By BillofRights: I’ve never been one to jump on the BanWagon, but… This is actually a Worse scandal than the -30% discount from Cheaper than Dirt, and worse than the fake “US Made” Charging Handles from XXXXXX, and worse than Ruger, and S&W, and any other disgraced company, except maybe Troy, and Black Rifle Coffee. Fix it CMMG. Own it, apologize, and make it right. For your own sake. I don't think CMMG appreciates just how damaging this whole show is. They should fight it Tooth & Nail! |
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OK, see you later, Redcoat…
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I always held CMMG to high standards. This makes them look really bad. I hope they fix it because I vote with my wallet and right now they're on the shit list...
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Not cool CMMG. Guess I'll have to find another local manufacturer.
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So far OP has been calm. Even then I would allow some cussing and being pissed off on his part. This fee should have never occurred in the first place and after it did should have quickly been corrected.
As a business owner I completely understand the need and fear that goes into protecting yourself from governments with unlimited resources and money. CMMG's response here has been utterly disappointing. This thread will likely be in my mind the next time I am making a purchase. |
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I was getting ready to place an order with CMMG but saw this thread. I’m going to hold onto my money for now and hope CMMG does the right thing.
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Worst $300 dollars a company has ever made. Really shocked by the vindictive response from CMMG. No Radial Delayed Blowback for me now. FM
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"God Bless America"
Let's Fall Brandon!! |
Yeah man...I have my own biz....I would have never kept that guys $ after realizing my system was the problem.
Makes it seem like CMMG really needs $300, not a good look. I have been a CMMG customer, in the past. |
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This is NO dress rehearsal, we ARE professionals, and this IS the big time.
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For CMMG, Lord God, we pray for Your wisdom in managing the enormous responsibility that comes with this business. We walk in obedience to Your path, we are in your mission, as you have a better direction. Let us not worry ourselves about things that we cannot control but take time daily to come to you in vocal and silent prayer, both alone and together. We give thanks for our customers and team members who support our employment and allow us to bless others. Keep us safe as we continue to produce quality products so that we have work for our hands and serve our neighbors. This work allows us to provide for our families and community, and the defense thereof. We know that ensuring the safety and well-being of our families is a necessity for the serenity and stability of this world. Protect our customers, and their families, and grant them peace of spirit.
For all things that we do not know to prayer for, Lord God, we humbly leave in Your hands. Come, Lord Jesus. The grace of the Lord Jesus be with God’s people. Amen. https://cmmg.com/about Attached File |
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If you are putting a lot of effort into arguing with me, you are probably really just wasting your time, sorry.
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Originally Posted By zentradi: For CMMG, Lord God, we pray for Your wisdom in managing the enormous responsibility that comes with this business. We walk in obedience to Your path, we are in your mission, as you have a better direction. Let us not worry ourselves about things that we cannot control but take time daily to come to you in vocal and silent prayer, both alone and together. We give thanks for our customers and team members who support our employment and allow us to bless others. Keep us safe as we continue to produce quality products so that we have work for our hands and serve our neighbors. This work allows us to provide for our families and community, and the defense thereof. We know that ensuring the safety and well-being of our families is a necessity for the serenity and stability of this world. Protect our customers, and their families, and grant them peace of spirit. For all things that we do not know to prayer for, Lord God, we humbly leave in Your hands. Come, Lord Jesus. The grace of the Lord Jesus be with God’s people. Amen. https://cmmg.com/about https://www.ar15.com/media/mediaFiles/14200/cmmg_prayer_png-2905420.JPG View Quote Once again displaying those who publicly advertise their Christian Christianity as a component of their business image, tend to in all actuality.... well.... here we are. |
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OP needs to move this to GD to get a lot more eyes on the situation. Given their response I say burn it down.
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In to watch this shitshow
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"...One Nation, Under God, Indivisible, With Liberty and Justice for All."
NEVER FORGET 9-11-2001 I am STILL pissed off. |
Originally Posted By Tengo1: OP needs to move this to GD to get a lot more eyes on the situation. Given their response I say burn it down. View Quote Attached File |
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Nice.
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In regard to the OP, we have contacted him regarding the issue, and given him a complete refund.
On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner |
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Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone's time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner View Quote |
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Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner View Quote Hi Jeff, To be clear, I have not been contacted by anyone since Collin on 7/20 in reference to order number 640977 nor has the balance been refunded to my credit card.. The truly disappointing thing here is that had this been handled better I most likely would have just replaced my order to my PA address where CMMG has no restrictions and instead of a public fight over $300 you'd have kept my nearly $2000 order. |
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Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner View Quote Better. This is better |
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Originally Posted By lazyengineer: Better. This is better View Quote View All Quotes View All Quotes It’s worse if it’s a lie. Originally Posted By dbctny: To be clear, I have not been contacted by anyone since Collin on 7/20 in reference to order number 640977 nor has the balance been refunded to my credit card. |
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Originally Posted By SnidelyWhiplash: It’s worse if it’s a lie. View Quote I don't think it is, they sent me a PM after that and indicated they sent the refund to my CC Wednesday afternoon, so I'll give it a couple days to show up and report back. Appreciate everyone here helping show them the error of their way. |
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Glad this is hopefully getting resolved. And good on the actual owner of the company for stepping in and admitting that their "policy" and their internet people need to fix the problem that caused this.
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Who reads an entire website before ordering something they know is legal? And, THEY SOLD IT TO HIM! Then they refused to ship it and kept a significant amount of his money, and for what? Restocking? What a joke. How was it "restocked"? You would have to be a major dick to do (or support) something like this. What a way to do business. I am actually looking at uppers but will definitely steer clear of these dicks. There is no excuse for that kind of ridiculousness. Life is too short to patronize a. holes.
And then I read its getting addressed. Reputation means a lot. If a man steps up, apologizes and makes it right then you really can't ask anymore than that. |
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Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner View Quote Too little too late, your tarnish is gonna take quite sometime to wear off. |
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Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner View Quote Happy to report that the refund posted to my CC this morning. I appreciate Jeff stepping in to help resolve my situation and also likely preventing it from happening to others by making changes to the product pages to clarify that some AR parts are restricted from shipping to certain states even if they aren't restricted by the state itself. |
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CMMG fix your website!! That is definitely predatory towards customers. It’s an easy fix and to leave it like that will still say a lot. We are watching.
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Only God will judge me.
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Originally Posted By dbctny: Happy to report that the refund posted to my CC this morning. I appreciate Jeff stepping in to help resolve my situation and also likely preventing it from happening to others by making changes to the product pages to clarify that some AR parts are restricted from shipping to certain states even if they aren't restricted by the state itself. View Quote View All Quotes View All Quotes Originally Posted By dbctny: Originally Posted By CMMGinc: In regard to the OP, we have contacted him regarding the issue, and given him a complete refund. On behalf of everyone’s time here, we apologize for the time it took to rectify the issue, and that all of you had to bear witness to the fallout. Your comments have been read, and we thank those of you who offered suggestions on how we can improve our policy and website capabilities. We are looking into better ways to work with all of our customers, and to help residents of restrictive states and their ever-changing laws. CMMG is and will always be a family of dedicated 2A supporters diligently fighting to keep the liberties and freedoms that are rightfully ours. Jeff Overstreet Owner Happy to report that the refund posted to my CC this morning. I appreciate Jeff stepping in to help resolve my situation and also likely preventing it from happening to others by making changes to the product pages to clarify that some AR parts are restricted from shipping to certain states even if they aren't restricted by the state itself. It's good news that they fixed this and are taking the measures to prevent it from happening in the future. The policy of refusing to ship legal items is dumb. However, CMMG is far from the only place that does it. I wish industry understood that they are screwing over the whole community, including themselves when they further restrict sales. |
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Originally Posted By Missilegeek: It's good news that they fixed this and are taking the measures to prevent it from happening in the future. The policy of refusing to ship legal items is dumb. However, CMMG is far from the only place that does it. I wish industry understood that they are screwing over the whole community, including themselves when they further restrict sales. View Quote I wish they understood that the restricted states are just the testing ground, just ask TN where they are proposing some restrictions. These policies will only help it spread faster to places you would never expect it. Companies should be flooding restricted states with anything they legally can to help fight them. |
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I shied away from Dead Air based on their lack of communication and customer service regarding recent issues.... I guess I might have to do the same with CMMG. It's unacceptable for the original response to be the initial response to this issue.
It's even worse when the owner submits a reply that, according to the OP, isn't the truth. I see both sides of the coin regarding the policies and shipping restrictions, but canceling an order should not incur a fee in this circumstance given the written language specifically mentioning the legality being the factor for the charge. Buying uppers in CT isn't illegal. I really liked the dissent, too. |
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Originally Posted By d16man: Under Conneticut it clearly states uppers....you can keep trying, but you are only digging a deeper hole. Their policy is clear. OP didn't read it, not CMMG's fault. I don't agree with the restocking fee on a non shipped and returned item, but it's their policy and we all check the "I've read the terms and agreements" box without reading...... View Quote View All Quotes View All Quotes Originally Posted By d16man: Originally Posted By Mach: maybe you should read it again. "'ordering firearms prohibited by your jurisdiction will result in order cancellation and a 15% restocking fee'" he did not order a firearm nor did he order anything prohibited by his jurisdiction https://www.ar15.com/media/mediaFiles/337946/Screenshot_20230721-095812_Chrome-2893256.jpg Under Conneticut it clearly states uppers....you can keep trying, but you are only digging a deeper hole. Their policy is clear. OP didn't read it, not CMMG's fault. I don't agree with the restocking fee on a non shipped and returned item, but it's their policy and we all check the "I've read the terms and agreements" box without reading...... Read it again. Words have meanings. It says “ UPPER GROUPS” He ordered a stripped upper, which is not an “upper group”, an upper group has a barrel attached. AND on another page it specifically only says “Firearms” |
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Mach
Nobody is coming to save us. . |
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