On Tuesday, April 29, 2014, <
[email protected]> wrote:
Dear Viper Headwear Customer,
I would like to personally apologize to you for our delay in responding to your e-mail. We have had the “perfect storm” of issues that has made it very difficult to give you the level of customer service that you and I expect from Viper Headwear. Last month we had major issues with our e-mail server that we were still getting caught up with when we had a sudden surge of orders early in April. After being featured on a few tactical equipment websites our business nearly quadrupled (including our e-mail traffic), and our two-man business got its butt handed to it. I made the executive decision to pull my customer service representative William from answering e-mails until we could get caught up with the influx of orders. I know that this decision will not be popular, but it was the best that I could come up with until I could find suitable employees to help us with our sudden growth. We have been working extremely long workdays, and have finally gotten our heads above water.
Respectfully,
Red
Owner
Viper Headwear, LLC
This is the email that I received today.