Quote History Originally Posted By lew:
Probably based solely on internet hearsay.
I've never had an issue with CS the few times I've ordered or bothered them with a question.
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Well, I guess I must just be internet hearsay then, because my experience with Robarms CS is the worst customer service I have ever had.
Robinson claims they don't charge you until the week before the gun ships. Well, mine took 3 months after payment to ship. Every couple weeks I would email them and ask them what the delay is, and got a different answer every time. They were waiting on "one more part" and they promised it will ship in a week numerous times, but they were different parts each time. "One more part" was a bullshit lie told over and over. And never a single time did they reach out to me and say "hey, sorry there will be a delay" it was always me having to reach out and ask why it had been two or three weeks since they told me "one more week" and nothing had happened. That's just shitty CS.
Then when I got the gun, it's the most heavily blemished gun I have ever seen. PSA wouldn't even put this garbage out, let alone at full price. I noted and took pictures of over 20 different blemishes ranging from scratches, to gouges in the metal with noticeable chunks missing, and just shit level cerakote. Uneven coverage and physically grainy to the touch in multiple places. I sent them an email outlining all of the issues and had pictures attached. The owner himself replied "I'm not reading that novel. Try again with fewer words". That was his idea of customer service. I replied telling him to do his fucking job and read the email. He replied apologizing saying he had a hard day, but that he had personally inspected the rifle before it went out and said it was flawless when it left, so everything must have happened in transit. I replied saying he must not have even glanced at the pictures, because you see the missing chunks of metal had been cerakoted in the color I had picked. So unless the the gun re-cerakoted itself in transit, it's impossible that the defects weren't there when he shipped it out. They never replied again.
The gun functions great and it's absolutely one of my favorite guns to shoot. But fuck Robinson Armament as a company. I was going to buy multiple calibers and an SBR, but I'm not giving them another penny.