Purchased a pistol at your Auburn Wa store front on 1/11.
Crickets from you guys and no one answers the phone.

Great question.  I was going to start a new thread but decided to join yours in the hopes that someone from Rainier will take notice and help us out.  I placed an order on 1/11 for a FM pistol.  They requested my FFL send their license which was sent a few days after the order was placed.  The pistol did ship but they shipped it to the wrong address, my FFL’s old address.  I noticed when deliver showed it failed and I sent an email to sales in the hope they could get it sorted with UPS.  They never responded.  I watched tracking as the pistol traveled across country for another week and arrived back at Rainier last Friday.  Still no contact so I called Saturday morning and spoke to a nice woman who said they were behind in shipping but I should hear from them later that day.  That was last Saturday and still no email or phone call.  I explained that I spoke to my FFL and they verified that they sent a current FFL.  I explained that I still want the pistol but don’t feel I should have to pay for shipping again.  Anyhow, it would be nice to hear from someone at the company.

Followed up to your e-mail inquiry.  

E-mail me your order details and contact information.  We'll take care of you.  

Mac
[email protected]

Shit that reminds me i have NFA stuff there I forgot about.

Thanks Mac, email sent.

Received.  We'll get you taken care of!  We appreciate your patience.

Mac

Thanks again.   Got a call from customer service, straightened out the address and my pistol should begin its journey again.  Fingers crossed.

Awesome sauce!