That was what I was told by two different RRA sales people recently when I tried to make an order for a stripped lower.  

Whole rifles - 12 weeks.  

Incorrect statement/interpretation.  
We are, and have been, shipping stripped lowers and complete lower halves.  NEW ORDERS may be as long as eight months from now, as we are filling orders from oldest to newest.  
While lower availability will be improving through the spring and summer, as will our ability to start shipping more than we have been, until that time, our Sales Department is quoting extended lead times on NEW orders while we fill the olders orders.  As back orders fill (and fill more quickly), that lead time will be reduced as we get closer and closer to "caught up".
Steve/RRA

Steve,
 That is not what your people are saying. I called today to check the status of my order that was placed 10/10/07 (is this classified as a NEW ORDER) and Matt told me 8 months............so who is telling the truth here.

Come this Monday, it will be 8 months since I ordered my complete lower. Still nothing.

So much for only new orders taking 8 months.
It's a far cry from my original estimated shipping date of 90-120 days.

I am on the same sinking ship.. over 6 months and told to expect it in 8.

Quoted: So much for only new orders taking 8 months. It's a far cry from my original estimated shipping date of 90-120 days.

Yep.....This is the second order I have had issues with. I can't see myself buying anything else.

Pitbull,
Read your title versus what you wrote afterward.  There are NEW lowers going out, and there have been, but the NEW lowers going out NOW are filling back orders from 6-8 months ago.  It isn't that there will be NO new lowers for 6-8 months.  There won't be NEW lowers (potentially) to fill a NEW order for 6-8 months.
Steve/RRA

What's the difference? We are being told it is going to be a total of 8 months for orders to be filled that we placed back in October. No one is saying that ya'll have stopped producing we are just saying that it is going to take a total of 8 months whether or not you ordered it yesterday or 6 months ago. Expect a wait of atleast 8 months. The sad thing is that this whole time we have been told by you steve that these estimated shipping dates are over estimated. Hmmm sure does not seem that way. I do however believe that the first estimate of 90-120 was a little off. The shipping dates on your end have been sliding this whole time. So if anyone was to ask me about ordering something from RRA and how long will it take to ship.. ha ha i would tell them there is no way of knowing. The dates can change anywhere from 3-8+ months. Heck Nostradamus would not even try and predict a shipping date.....lol you gotta or people would make fun of you for crying.

I just shipped one back because it was out of spec, please tell me it is not going to be 8 months for a replacement.

Jesus they aren't THAT hard to find. I saw at least a half dozen at the gun show last weekend. My local shop has 3 or 4 of them.

Quoted: What's the difference? We are being told it is going to be a total of 8 months for orders to be filled that we placed back in October. No one is saying that ya'll have stopped producing we are just saying that it is going to take a total of 8 months whether or not you ordered it yesterday or 6 months ago. Expect a wait of atleast 8 months. The sad thing is that this whole time we have been told by you steve that these estimated shipping dates are over estimated. Hmmm sure does not seem that way. I do however believe that the first estimate of 90-120 was a little off. The shipping dates on your end have been sliding this whole time. So if anyone was to ask me about ordering something from RRA and how long will it take to ship.. ha ha i would tell them there is no way of knowing. The dates can change anywhere from 3-8+ months. Heck Nostradamus would not even try and predict a shipping date.....lol you gotta or people would make fun of you for crying.

Not anymore. Told today on the phone that it will be 10-12 months now instead of the 90-120 days I was told when I ordered it. 1 FREAKING YEAR for a complete lower. Rediculous.

Quoted: Quoted: What's the difference? We are being told it is going to be a total of 8 months for orders to be filled that we placed back in October. No one is saying that ya'll have stopped producing we are just saying that it is going to take a total of 8 months whether or not you ordered it yesterday or 6 months ago. Expect a wait of atleast 8 months. The sad thing is that this whole time we have been told by you steve that these estimated shipping dates are over estimated. Hmmm sure does not seem that way. I do however believe that the first estimate of 90-120 was a little off. The shipping dates on your end have been sliding this whole time. So if anyone was to ask me about ordering something from RRA and how long will it take to ship.. ha ha i would tell them there is no way of knowing. The dates can change anywhere from 3-8+ months. Heck Nostradamus would not even try and predict a shipping date.....lol you gotta or people would make fun of you for crying. Not anymore. Told today on the phone that it will be 10-12 months now instead of the 90-120 days I was told when I ordered it. 1 FREAKING YEAR for a complete lower. Rediculous.

Complete lower? We have 4 or 5 of them here at my local shop. they are all 6pos with match triggers.

You are missing the point here.

Many factors contribute to why a person or a business orders direct from RRA. Just because you have 5 sitting there locally doesn't mean anything to me here or Jim Bob in Idaho. For whatever reason, they went to the local gun store, and ordered it.

The point is that when the order was placed, RRA stated 90-120 days. Then when 120 days rolled around, they delayed it to 4-6 months. 6 months passes, and RRA changes it to 8 months. 8 months comes and now they say 10-12 months. As I type this, the RRA website says 6 to 8 months. The sales person on the phone today told me 10-12. This is just poor business.

Steve replys on here that the sales people are giving exagerated estimates so you will not be shocked IF it takes that long, and that you will be pleasantly surprised if it shows up early. My period of being pleasantly surprised has come and gone 3 times now, and my surprise has been the same each time.....hurry up and wait.

Reality is that myself, and obviously several others have been disappointment by RRA. My delivery date has been delayed 3 times now. It has quadrupled in the amount of time estimated since the order was placed.

Excuses have been that they send out complete rifles first, then complete lowers, then stripped lowers. Steve says that they are starting to catch up, but for some reason my order, along with many others on here, is delayed over and over and over again. Most places fill orders on a first come first serve basis, but not RRA. They take care of the bigger orders first and keep pushing back the little ones.

Is the product a good product? Yes. Is it worth the wait? This can be debated, but IMO no. There are many companies out there selling similiar products without these delay issues. Even if they have delays, I bet they don't keep baiting the customers like RRA is doing these days. Hell, I have been waiting 8 months already. At this point, I won't cancel my order. I took the bait, and my lip is firmly planted on the hook. I just hope they can reel me in the boat EVENTUALLY. I have too much time in it now. It is almost a game to me, but it won't EVER happen to me again because I will never buy another one.

So who suffers from this business practice? Me.....Nah......This is a toy for me. I can always go get a lower from someone else who doesn't keep stringing the customers along. The people who suffer are the little gun shops. They are the ones who have to listen to the customers complain about the wait. The gun shop can only tell the customer what RRA is telling them. So the gun shop owner loses a customer because of something he has NO control over. RRA should take care of these little shops because with enough sales, these little shops will become big shops and order more in the future.

Ultimately, RRA will suffer. That little gun shop will stop selling RRA. Sure, the internet stores will have them, but most people don't want to bother with having it shipped to an FFL and doing the transfer. This is an easy process, but is often overlooked because people don't always know how to go about it. They ultimately want to go to the store, look at the gun, and walk out with it. When that is not an option, they will order it. They go into the store, pay for it or at least put a deposit down, and wait for it to come in based on what the dealer tells them. The poor little dealer tells them 90-120 days because that is what RRA has told him. 12 months goes by and maybe it has showed up. The customer has been told several times a different delivery date. The customer wants some form of compensation for the delays. Hell, let's call these delays lies because that is what they are. So the dealer ends up eating any profit he may have made on the sale so he doesn't lose the customer. He just bought a lower, he will need an upper to go with it, so the shop owner hopes he will come back when he is ready to purchase it, and maybe he can make a little on it to pay the phone bill for all the calls to RRA.

So what is the real reason for these 'delays'? I have heard from RRA several different answers to this question, but none of them make much sense to me.

Is RRA a little guy trying to compete with the big dogs and doesn't have the resources to do so? Maybe, but if they keep the customers happy, they will come back for more. If they come back, RRA will make even more money. They tell everyone how great a company you are, and then that person buys one and so on. Keep feeding them false information, and they will walk as I have. Remember, for every happy customer you have, they will tell a friend. For every unhappy customer you have, they will tell 10 friends.

Are there supply issues with whomever they get the components through? I have an idea.....get a new supplier.

Not enough help in the shop? Hire some more people.

Not enough machinery to keep up? Buy another machine.

Identify the problem, and fix it. Don't make excuses. Don't try to wait it out hoping things will work themselves out. It hasn't yet, and it is getting worse based on the delivery times. If business is so good that you are back logged on orders, you shouldn't blink an eye at the cost of an expansion.

'But we have expanded'..........Obviously not enough.

Hopefully I will have mine within the 12 month period being quoted to me now. I will call them as I have as each delivery date passes until it arrives. I will be patient and courteous to the sales people as that is just my nature. But you can bet your 2 stage trigger that more than 10 people are going to hear about my experience with RRA.

sprmedic69,

Nail right on the head with your reply. I have another complete 20" AR in my safe and I don't need this lower to go shoot anything. I bought it because i wanted it and wanted a complete RR. My other Ar is a DPMS.
At this point in my order i will not cancel mine either. I will wait it out and complain each time the delivery date slides by.I want to be able to give and accurate evaluation of my experience to every person i ever talk to about RR customer service etc. If i end up waiting 12 months for this thing i want to be able to tell everyone that my delivery went from 90-120 to a year. It is all about the principle at this point. I know i could go elsewhere and buy an RR lower, but that is not what this is about. I believe in holding people accountable for their actions. At this point I would like to see RR held accountable. Like you had said in your reply these are out and out lies. You can't conduct good business like that.. Just because you keep changing your web site does not mean you are not operating in good faith. This does not replace responsibility else where. It just means that we have held your feet to the fire and hopefully when new customers login and see the wait they will go elsewhere.

Perfectly stated.  I'm at week 19 for my complete 6.8.  I was quoted 6-8 weeks for delivery.  At around week 12, I really got annoyed with the generic excuses I see posted in these forums as to what was causing the delays and the generic wait times Steve would post.  Steve seems to be a great guy and is very active in this community BUT,  all I'm asking is for Steve/RRA to man up and tell me what's really going on with my order.  If you don't have parts and won't get any new parts for another 8 weeks tell me.  Stop telling me is should be "soon" for my order to ship.  If it's a QA/QC issue with your parts, tell me.  I would understand if you are not satisfied with a particular part and are waiting for an issue to get resolved before you ship an inferior product.  What I don't like is blowing smoke up my arse and giving me a generic "soon" ship date.  This will be my first AR and the first AR that all my hunting buddies will see.  Most of them ask me on a regular basis when I will be getting mine and I now let them know that I have no idea and that they should probably look elsewhere if they are interested in an AR for themselves.

I'm stuck between an online dealer and RRA.  I can't call RRA for a status and when my dealer calls, he seems to get the generic ship times from RRA.

Come on RRA, let us really know what the issue is with these huge delays.  I think we've earned the right to know.

Quoted: You are missing the point here. Many factors contribute to why a person or a business orders direct from RRA. Just because you have 5 sitting there locally doesn't mean anything to me here or Jim Bob in Idaho. For whatever reason, they went to the local gun store, and ordered it.

I got your point. Mine was that of you or Jim Bob in Idaho wanted one right freaking now, the shop near my house would gladly ship it to your FFL. Furthermore don't bother ordering and waiting when with a little bit of effort you could find a dealer that has what you're looking for.

Quoted: Quoted: You are missing the point here. Many factors contribute to why a person or a business orders direct from RRA. Just because you have 5 sitting there locally doesn't mean anything to me here or Jim Bob in Idaho. For whatever reason, they went to the local gun store, and ordered it. I got your point. Mine was that of you or Jim Bob in Idaho wanted one right freaking now, the shop near my house would gladly ship it to your FFL. Furthermore don't bother ordering and waiting when with a little bit of effort you could find a dealer that has what you're looking for.

No. If I wanted one right now, I would cancel the order an go about it another way. 90-120 days was what I was told when the order was placed. That is not right freaking now as you put it.

Again, you don't know why a person orders it the way they do. Maybe it is an issue of supporting the local business. Maybe it is a cost issue. There is no way of knowing, and this is something you should not speculate on. Just because it works for you, it may not work for everyone.

To spell the point out for you, RRA is not conducting business, in regard to this matter, in the correct manner to keep customers coming back. Identify the problem, and fix it. If not, they will find themselves without customers.

RRA won't lose more than a few customers because they can't fill the INDIVIDUAL orders that come directly to their shop.  I guarantee you that one reason these onesey twosey orders are taking so long is because they are diligently filling the BULK orders from dealers.  

I think RRA should just discontinue selling lowers direct to the consumer (through FFL of course) completely!  When's the last time you bought a S&W, Glock (unless LE) or Kimber directly from the factory???  Selling to individuals directly when their dealer/wholesale business is OBVIOUSLY booming doesn't make any sense to me.  All that gets them is a few unhappy and very vocal customers complaining about the wait times when as it has already been mentioned, RRA lowers are easily found in a multitude of places.

Don't want to support your local shop?  All you have to do is pick up the phone and order from one of SEVERAL of the dealers on the EE faster and for LESS MONEY than buying direct. You must go through an FFL to take delivery anyway, so you'll be supporting your local shop in some way, even if it's just the transfer fees.

There are plenty of options for those who are willing to consider them.

Quoted: RRA won't lose more than a few customers because they can't fill the INDIVIDUAL orders that come directly to their shop.  I guarantee you that one reason these onesey twosey orders are taking so long is because they are diligently filling the BULK orders from dealers.   I think RRA should just discontinue selling lowers direct to the consumer (through FFL of course) completely!  When's the last time you bought a S&W, Glock (unless LE) or Kimber directly from the factory???  Selling to individuals directly when their dealer/wholesale business is OBVIOUSLY booming doesn't make any sense to me.  All that gets them is a few unhappy and very vocal customers complaining about the wait times when as it has already been mentioned, RRA lowers are easily found in a multitude of places. Don't want to support your local shop?  All you have to do is pick up the phone and order from one of SEVERAL of the dealers on the EE faster and for LESS MONEY than buying direct. You must go through an FFL to take delivery anyway, so you'll be supporting your local shop in some way, even if it's just the transfer fees. There are plenty of options for those who are willing to consider them.

I am going to have to disagree with you here on 1 point. The trend of late is to go direct with the dealer instead of using a distributor these days. That way the manufacturer can charge a little more by cutting out the middle man. Examples include RRA and SIG just to name a couple off the top of my head. Many AR manufacturers excluding Bushmaster do this already as in RRA and DPMS.

It is also impossible for you sitting there to say that my dealer ordered just the lower. Maybe he did order 50 guns and components. Who knows? I didn't ask. You have no idea what my dealer charged me for the lower. Maybe he is cheaper than the other guy on the EE. Maybe I am getting it at cost. Maybe I am paying 3 times retail. It doesn't matter. The item was ordered and paid for. This is how RRA does business. Dealer calls RRA and places an order. RRA produces the product and ships it to the dealer. The dealer sells it to the customer. That is how the business works not just with AR's, but with most everything.

The fact that I do know is that RRA said 90-120 days when the order was placed. Now it is 12 months. Those are the facts, and that can not be disputed no matter how much you guys love RRA.

No matter if it is Bushmaster, DPMS, Colt, Armalite, Del-ton, Stag, or heaven forbid Hesse, the facts are that you should not give false information out to the customers. That is the gripe. If I had ordered a Stag, I would be beating this horse on the Stag forum. It just happens to be the beloved RR forum in this case.

I really can't argue with any of the factual statements, and won't get into it over the unsubstantiated suppositions.
I keep typing out, and then purging, long explanations of different aspects of production, estimated shipping dates, of ordering and shipping processes, and on and on and on.  That's all immaterial.
We're behind, particularly on stripped lowers and non-,223 builds.  You know it, and more acutely than you know it, we know it.  Whatever steps I tell you that we're taking to get better caught up, someone will chime in to dispute it (back to the unsustantiated suppositions), so I'm not even going to try.
Have a nice weekend.
Steve/RRA
   

Guys... ya'll are being a bit rough on RRA. Perhaps it's because they have your order and another company doesn't. The fact is ALL AR companies are going through much the same troubles right now.

Ya know how paranoid us individuals are of a Democrat win (and gun ban) this fall? The companies who have millions of dollars invested in their operations are even more paranoid. They're going to be downsized 98% if a ban happens... and they know it. Of course they're going to second guess any multi-million dollar expansions at this time when a stroke of the pen by any of the three current POTUS candidates next January can shut them down.

Quoted: I really can't argue with any of the factual statements, and won't get into it over the unsubstantiated suppositions. I keep typing out, and then purging, long explanations of different aspects of production, estimated shipping dates, of ordering and shipping processes, and on and on and on.  That's all immaterial. We're behind, particularly on stripped lowers and non-,223 builds.  You know it, and more acutely than you know it, we know it.  Whatever steps I tell you that we're taking to get better caught up, someone will chime in to dispute it (back to the unsustantiated suppositions), so I'm not even going to try. Have a nice weekend. Steve/RRA

All fine and good, and I am not in the gun making business, so you know more than me. However, you still have not answerred the questions. Why can't you get the customers the product in the time frame that YOU specify? If it is going to take a year, tell me when I place the order. Don't keep tacking on 2 months at a time to keep me strung along. POOR CUSTOMER SERVICE. NO EXCUSES FOR WHAT HAS OCCURRED.

I did not fall off of the turnip truck this morning. I have been around the block a few times over the years. I think I can understand something if you were to explain it to me. That is how I made it through college and grad school. The professors explained it, and I was able to comprehend and reproduce the material. So why don't you try me Steve? Explain to me how it is a good business practice to tell a customer something, and then change it 3 times? Myself, and many others in the same situation, would love to hear it.

Don't blame the Democrats. Don't blame your suppliers, Don't blame me for not being in the gun manufacturing business and not being able to comprehend how the process works. Ultimately, blame falls on RRA. Just explain it to us. You have admitted that the facts presented here are true in that you have lied to the customers about delivery times. RRA is still doing it today as the website is still saying 6-8 months for delivery, and all here know that isn't true. Explain these suppositions you talk of. Expalin these shipping processes. How hard is it to put something in a box and call UPS? NEWS FLASH PEOPLE!!!!! RRA IS BEHIND. I figured that out when 120 days rolled around. Tell me why. No, better yet, tell me why RRA keeps giving false promises. That is the real issue here.

If RRA can't stand up on this, are they going to stand behind the product when something goes wrong? Is it going to take 12 months for RRA to send my gun back if I have to send it in for warranty repairs? Will they tell me 120 days when I send it in, and 12 months later it finally shows up? What kind of service am I going to get from RRA? So far, I have gotten none, zero, zip, nada from you. And to make matters worse, no answers to my questions. Just more empty promises and insulting remarks of how I may dispute your answer. You might be surprised what I know or don't know about how manufacturing works. Just try me. Sure, I may have more questions as I am not a 'professional' like yourself, but I am not stupid either. The only way to learn is to ask questions. Teach me. I am waiting. Have been for 8 months and probably at least another 4 months.

Quoted: Quoted: I really can't argue with any of the factual statements, and won't get into it over the unsubstantiated suppositions. I keep typing out, and then purging, long explanations of different aspects of production, estimated shipping dates, of ordering and shipping processes, and on and on and on.  That's all immaterial. We're behind, particularly on stripped lowers and non-,223 builds.  You know it, and more acutely than you know it, we know it.  Whatever steps I tell you that we're taking to get better caught up, someone will chime in to dispute it (back to the unsustantiated suppositions), so I'm not even going to try. Have a nice weekend. Steve/RRA     All fine and good, and I am not in the gun making business, so you know more than me. However, you still have not answerred the questions. Why can't you get the customers the product in the time frame that YOU specify? If it is going to take a year, tell me when I place the order. Don't keep tacking on 2 months at a time to keep me strung along. POOR CUSTOMER SERVICE. NO EXCUSES FOR WHAT HAS OCCURRED.

Because perhaps they don't actually mine the aluminum and iron ore (or forge it) that goes into their final products and have no control over the supply issue? RRA can only demand from their suppliers what their customers demand from them? The issue here is that unexpected circumstances have caused all kinds of problems. The other AR companies are experiencing it too. Go ahead and try to order a DPMS, Armalite, or Bushy on a 'build-to-order' statement and see how long it takes.

Quoted: Quoted: Quoted: I really can't argue with any of the factual statements, and won't get into it over the unsubstantiated suppositions. I keep typing out, and then purging, long explanations of different aspects of production, estimated shipping dates, of ordering and shipping processes, and on and on and on.  That's all immaterial. We're behind, particularly on stripped lowers and non-,223 builds.  You know it, and more acutely than you know it, we know it.  Whatever steps I tell you that we're taking to get better caught up, someone will chime in to dispute it (back to the unsustantiated suppositions), so I'm not even going to try. Have a nice weekend. Steve/RRA     All fine and good, and I am not in the gun making business, so you know more than me. However, you still have not answerred the questions. Why can't you get the customers the product in the time frame that YOU specify? If it is going to take a year, tell me when I place the order. Don't keep tacking on 2 months at a time to keep me strung along. POOR CUSTOMER SERVICE. NO EXCUSES FOR WHAT HAS OCCURRED. Because perhaps they don't actually mine the aluminum and iron ore (or forge it) that goes into their final products and have no control over the supply issue? RRA can only demand from their suppliers what their customers demand from them? The issue here is that unexpected circumstances have caused all kinds of problems. The other AR companies are experiencing it too. Go ahead and try to order a DPMS, Armalite, or Bushy on a 'build-to-order' statement and see how long it takes.

Build to order???? We are not talking about built to order tacti-cool rifles here. We are talking about a standard stock lower, but that isn't the point. The point again is that RRA is not living up to the promises they are making. If you can't get it to me in 120 days, at least tell me up front. Sure, there are things beyond control, but come on. An additional 8 months even though they are shipping new rifle orders in just a few weeks. The product is there. The customer service is not. Steve has said that the lowers are there and filling backorders from 6-8 months ago. I am 8 months ago, and I am being told another 4 months. Not a resonable response.

My point was they don't prioritize their stripped lowers first. Their complete rifles are #1 priority, which are "build to order." If they're having delays on their complete rifles, then everything else will be delayed as well.

If all you're wanting is a stripped lower, there are quite a number of dealers out there with them on their shelves. I just seen a guy here on the EE the other day with 6 of them, IIRC.

The profit just isn't there on stripped lowers for RRA. That's why they build complete rifles and prioritize such. The ones out there that manufacture and sell nothing but stripped lowers  are aplenty. Do you not agree that there has been an insane run on ARs since the campaign cycle started?

Quoted: My point was they don't prioritize their stripped lowers first. Their complete rifles are #1 priority, which are "build to order." If they're having delays on their complete rifles, then everything else will be delayed as well. If all you're wanting is a stripped lower, there are quite a number of dealers out there with them on their shelves. I just seen a guy here on the EE the other day with 6 of them, IIRC. The profit just isn't there on stripped lowers for RRA. That's why they build complete rifles and prioritize such. The ones out there that manufacture and sell nothing but stripped lowers  are aplenty. Do you not agree that there has been an insane run on ARs since the campaign cycle started?

Steve has made it perfectly clear on how they 'prioritize' things there. They are the exception in this regard. This does not make it acceptable.

Yes, it has been stated that the EE has several for sale. See above post for a response to your statement.

I will agree that demand has gone up since the campaign process has kicked into high gear, but this was ordered before the campaign began.

Point is: THEY SAID 90-120 DAYS AND HAVE NOT LIVED UP TO THERE SELF IMPOSED TIME FRAMES x3. Steve has also admitted this in other threads.

As far as these delays of other manufacturers, I can tell you they are no where near 12 months for a lower. Just the few that we have called (Del-ton, Stag, DPMS, Double Star) said that it could be delivered within 2 weeks. Del-ton could have it to me within 3 days. RRA has the lowers there. They just choose to 'Prioritize' who gets what and when, and can't live up to the promises that they CONTINUE to make as there website still says 6-8 months.

This is going to be my last post on this thread since you would like to continue to

It's really simple to address your grievances. Cancel your damn order and go get the bastard on the EE or at any one of the number of dealers who have them on the shelf! I doubt you will, because then you couldn't come here to do your broken record role.

No offense, but what is so special about the RRA lower?

The major players are all pretty similar with the possible exception of finish. At least 3 brands I looked at even color matched my new upper.
I would have preferred a matching lower, but oh well, I didn't want to wait.

You either wait....or don't. Just my 2cents.

Quoted: This is going to be my last post on this thread since you would like to continue to It's really simple to address your grievances. Cancel your damn order and go get the bastard on the EE or at any one of the number of dealers who have them on the shelf! I doubt you will, because then you couldn't come here to do your broken record role.

Again......missed the point.

"go get 1 on the EE"......"go get 1 on the EE"

Am I the only person who thinks that a company should stand by what they advertise?  

I'll tell my next patient that in the ER. 'Hey, this medicine will start to take effect in 2 minutes to relieve your symptoms. What, it isn't working? Wait 2 more minutes. Still nothing? Wait another 2 minutes. Nothing yet? We prioritize patients by who has the best insurance, so I'm sorry, but you will have to wait for 12 months before I can give you anything else for your condition. Continue to lie there in die, and I will get back with you."

I agree with sprmedic69.  I'm in a little different boat since I am waiting on a complete 6.8.  BUT, if the hold up on my order (19 weeks now) is a lack of one of the options I chose, I would be more than happy to change my order to get my rifle quicker.  The fact that RRA won't even talk to me or give my dealer the facts about me order irritates the crap out of me.  It's the not knowing the current status of my order or the fact that I have absolutely NO clue as to when it will finally ship that ticks me off with RRA.

RRA, you would be very surprised how understanding I would be if you would just tell me what the hold up is.  Please stop leading me on with these unadvertised shipping delays.  My order has been paid in full since the day it was ordered.  Sure I could cancel, but hell, my gun may be shipping tomorrow for all I know.  Then again, it may not ship until December.

And for me,  NO there were no complete 6.8's on EE or anywhere else when I ordered and the advertised and VERBAL confirmation of ship time was 6-8 weeks.

As a side note. Prior to me ordering my rifle, I spent tons of time lurking on this forum and it was this forum that made me decide to order from RRA vs the other mfg's.  I hope that any folks out these that are on the fence on which rifle to purchase will read this and then make their decision.  RRA is a FANTASTIC product IF you can get it.  Time will tell how their customer support and warranty turn around time will be in the future.

Ok, so I wasn't totally done with this thread yet...

But I'm gonna have to call you a damn fool sprmedic if you think that RRA's prioritizing products with higher profit margins causes you any harm that doing the same in emergency triage would do. Get f'n real.

No, you aren't the only person who thinks a company should do what they advertise. Have you not read that some things have happened that are beyond their control? Mainly the schizophrenic buying of all things AR due to elections? How many times does RRA have to regurgitate the same thing for you to finally understand?

Quick question for you sprmedic, if you don't mind. Does RRA have any of your money?

Quoted: Ok, so I wasn't totally done with this thread yet... But I'm gonna have to call you a damn fool sprmedic if you think that RRA's prioritizing products with higher profit margins causes you any harm that doing the same in emergency triage would do. Get f'n real.

Nice...Name calling, but at least you finally got the idea I am trying to convey to you.

If I were to do that, I would be hung out to dry and my license would be rovoked and worse yet, someone would be harmed. That is the business I am in. That is what I do to pay the bills here. Do I do it the way I described it? Of course not, because that would be wrong. I am held accountable for my actions both by my patients and my own moral fortitude. The same should apply to RRA.

Let me put it in another way that isn't as offensive......

Your family member (wife, kid, mom, dad, whomever) is sick. I tell you that they just need some treatments, and they should recover in 90-120 days. 120 days comes along and you see no improvement. I say give it another 2 months, then another, and so forth. Still no improvement Are you going to question me? Are you going to get a second opinion? You bet your arss you will.

Quoted: Ok, so I wasn't totally done with this thread yet... No, you aren't the only person who thinks a company should do what they advertise. Have you not read that some things have happened that are beyond their control? Mainly the schizophrenic buying of all things AR due to elections? How many times does RRA have to regurgitate the same thing for you to finally understand? Quick question for you sprmedic, if you don't mind. Does RRA have any of your money?

Ahhh yes.....the democrats are to blame. It is all so clear now.

RRA has never said anything of the sort to me. All I get is that we are backed up. They continue to ship product everyday according to Steve. So the product is there. There are 5 or 6 lowers at some shop in Virginia according to the posts above. They got a shipment, so the product is out there.

I know, I know,  Rock River is the greatest thing since the Polio vacination came out. If this were on the Stag forum, would you be so interested in it?

To answer your question, the item has been paid for since Aug 21, 2007.

Well then...

I'm going to have to be honest here and eat a whole bunch of crow. The last two folks who I talked with who were saying much the same as you were, didn't have any money in RRA's hands. They hadn't yet been charged. If RRA has your money in their hands, then the ball is totally in their court and I agree with you.

I apologize for misunderstanding your point and your base of commenting, as I expected that RRA hadn't yet charged you either. It's terrible business to charge for a product that isn't even on the forging machine yet and I would expect RRA to refund EVERYONE'S money until the item is ready to ship if they have customers money in their hands.

sprmedic, again, I apologize for misunderstanding your position and assuming that you were another one complaining without money in RRA's hands. What I've learned here has really ticked me off... I thought RRA would hold themselves to a higher standard.

This will be my last day posting on here as well due to my vacation being over. Back to the grind in the morning, so I won't have time to comb the forums. I will post again when it shows or when 12 months comes around....whichever comes first.

In RRA's defense, I paid my dealer for the order. That is ussually how it goes here in these parts. I am not sure what type of payment system he has set up with RRA. I doubt very seriously that they would be holding the cash and the product. I am not a lawyer, but I think that is illegal. I wouldn't ever call them thieves.

What I really find dissappointing is the fact that RRA has not contacted me or any of the others on here to give us an answer. I realize that they should be busy working and building guns, and shouldn't waste the time, but come on. How long does it take to type an order number in and type a note to a customer with an honest explaination?

Again, I will be waiting it out. I know it will show up eventually. I would just like RRA to be honest about delivery times and honest about the delays. Make the changes neccessary to make things right with the customers.

We require payment (from dealers not on open accounts) prior to shipment, not upon order.  A few dealers send checks or money orders with an order, but very, very few.
I don't have a time machine to go back and adjust projected delivery times based on what I know now versus what our purchasing manager, production manager, co-owners, and sales manager all thought to be the case a month ago, or three months ago, or a year ago.  I have to work with the reality of TODAY.
An estimated lead time is, above all else, an educated guess.  We have orders in with vendors.  We even build in some leeway as we know some will be late.  When a vendor, or a few of them, or all of them are late on deliveries, any kind of projected production schedule goes straight to the dumpster.  The problem is we still have to ship product, so when XYZ part isn't here, despite vendor assurances for three months that delivery will be on time, in the quantities specified, etc....only to have them occasionally not live up to their leadtimes, we have to build what we can without said part(s).  It isn't a matter of just stopping what we are doing when parts finally do come in, get through QA, are finsihed, built into assemblies and subassemblies, etc...we have to shoehorn whatever it is that they are used for back into the production schedule (which in turn displaces everything behind it).
SPRMEDIC69 in particual has kept this thread going.  I certainly don't have a problem with him.  I'm sorry that he feels that we're in some way lying to him.  We're not.  I don't even know who he is aside from his screen name.  When product isn't shipped, it's nothing personal.  
Believe me when I say that we would love to have our lead time down to where it should be, and we are and have taken steps with machinery, with tooling, with vendors, in-house production, manpower, a 60% expansion in square footage of our primary facility (underweay now), etc...to try to better meet demand.  Some of those steps have already helped, others are coming to fruition now or shortly, and others will take longer.
Steve/RRA

Thanks for the info Steve.

As you can see, you have more than a couple upset customers and from you previous post you obviously know how frustrating it is to place an order from a vendor and not get what you paid for when you pay for it.

For me, I'm just looking for communication as to the status of my order.  If it's going to be another 4 weeks so be it.  It's the not knowing and waiting for the magic email saying that it has shipped.

The perfect scenario for me would be:
1: "Sire your order will take 6-8 weeks"
2: At week 8, I get another message saying: "sir, we have a delay in parts, it will be another 4 weeks"
3: at week 12, I get another message:  "Sir, apologize for the delay but we have a shortage of bbls at this time and won't be able to ship your rifle for another 8 weeks
4: etc, etc, etc.

I would be TOTALLY cool with that.  Just communicate with me or me dealer PLEASE!

it seems everyone is bitching about no receivers.  RRA should just announce that until further notice they will not sell any lowers, just whole guns.  I also am waiting on a lower paid for on 10/01/07 and no word yet.  If I knew it was going to be like this I would have liked to have the option of ordering a complete gun in 2 months or so instead of ordering a lower and waiting now 7 months and who knows how much longer.

My lower arrived. You might want to check this out.

Link

I'm going to chime in here with my experience with waiting forever:

'bout 2 years ago, I got a flat-top A4, I ordered around SEP/OCT, was told it would be likely be DEC but not to hold my breath.   I talked with my dealer every time I stopped by the shop to shoot my XD, and he was very positive he'd have it by a certain early date in DEC... that came and went, no rifle.   I wasn't upset, I've worked in manufacturing and my parents owned a production business (though not in this industry) so I felt that decent hand on how much fun it is to have unreliable suppliers and I remembered how anything could go wrong in the production chain, regardless of how careful you are... and I definately knew what it was like when demand outstrips how much you can produce.

Well, JAN rolled through, no rifle.  FEB...  I do believe it was sometime in March that I finally got the rifle and I've loved it ever since.  

That said, I realized something fairly early on: stop talking to your dealer.   Unless he's talking to Steve or knows someone, he's getting his info from the marketing people, who we all know have nothing to do with anything useful in this situation.  On top of that, thanks to the fact your dealer wants to see you happy and wants you to come back, he might be talking out his ass to get you out of his hair.   Not saying all dealers are like this, but mine certainly was.

Once I started dealing with Steve, things got a lot smoother to me... I found out that the rails I'd ordered were discontinued a few days after my dealer finally got around to submitting my order to RRA, and RRA's supplier kept promising they could get some and would ship it in X days.  

Eventually I told Steve, "Screw the rails, if you can't get them by the end of the week, change the rail build to this other set."

A few weeks later, I had rifle in-hand (and a billing SNAFU with the dealer, which is one reason why I'm reluctant to use them again) ...

That would be ideal, IF RRA/Steve would talk to me about my order.  I always get "your dealer needs to call, we can't give that info to you".  I'm just stuck in the middle with no info from RRA and my dealer getting generic delivery times from RRA.

I would gladly change one on my options to get my rifle sooner.  At this point, I would change the caliber of my rifle just to get it sooner.  I sent my deer rifle out to get some custom work done since I PLANNED on having my new RRA long before now and I'm without rifle at the moment.  I'm missing out on some great hog hunts.