I have over a dozen personal SSA-E’s (my favorite trigger in the world), & installed way more for friends & colleague’s and they all work perfectly and beautifully right out of the box. However I just installed a brand new SSA-E in my lower for my Geissele SD upper, and right from the start it was super gritty on the first stage (feels like two pieces of sandpaper rubbing against each other) and has a very slight left/right movement. The second stage breaks as normal like an icicle.

I removed it and tried it on several other lowers and had the same result. I loaded up the sear with grease but still made no difference. All of my SSA-E’s I have purchased and installed have a buttery glass like smooth first stage. I’ve exhausted all efforts to try and solve this issue but it looks like I got a lemon (happens to every company) and wrote Geissele asking if I could swap it out.

This trigger is brand new and I haven’t shot any rounds through it. Hopefully we can swap it out so I can complete the Super Duty build. Every other Geissele component I’ve used for the past 15 years has been perfection.

Thanks for sharing your experience, we’d be happy to help you get your trigger issues resolved. One common cause we see for grittiness or inconsistencies in the first stage take-up is the presence of a short throw/45-degree safety. These sometimes cause interference issues, as the geometries differ from mil-spec safeties (which our triggers are designed for). This situation can be hit or miss, so we suggest swapping out the safety with a 90-degree/mil-spec if that hardware use applies. Let us know if that resolves the situation.

Otherwise, we’re here to help and encourage you to contact us for a resolution. You can initiate an interaction with our CS team from the Contact Us link on the website (https://geissele.com/contact/)

Thank you for your prompt and very informative reply. I spoke to someone at Geissele CS and we worked everything out. Best products in the industry, this is why I buy from you guys. Thank you!

I answered a bunch of questions and sent in a bunch of photos of the trigger and the issue. Looking forward to hearing back.

Geissele customer service told me to pay for return shipping and they’ll look at it, although I showed them photos of the uneven wear and the fact that the trigger is clearly off center. Unfortunately I can’t post the photo here because you can only post in from a link. Hopefully it will work out. Is there a way to upload a photograph to a post from a phone?

Pretty easy to do with a membership.

What membership? Is there a membership Geissele offers if one of their products is defective you mean?

He means an ar15.com membership. There is an upload feature with it along with a couple other handy forum tools. $24/year

Oh. 🤦‍♂️.  Sorry. Thanks for letting me know about that. That’s a great idea.

I think it is BS that they are making you pay return shipping for a defective product, they should just be sending a  shipping label out for you.  Let us know how they resolve this.  I used to be much higher on G but stuff like that lowers confidence

I’m still waiting on a return email from them I sent yesterday. It sucks to have to pay return shipping on an expensive trigger that’s messed up that’s not my fault, but I have no choice. Will probably be under $20 (I hope). They said they would pay return shipping after they look at it. How much longer do you think I should wait until I should call them? BCM usually replies right away. Maybe they’re really busy. I always give people the benefit of the doubt.

Update: Got a two page RMA form to fill out to attach to my 3 day email chain and will print my own label and send it in (I hope I can use an Amazon box). Crossing my fingers.

I think giving them a reasonable amount of time to take care of you is prudent. As in they Probobly get a few emails a day and it might take a minute.

They will take care of you.

I messed up my CC info on the Black Friday sale, and they over nighted me my package before we had even finished the email correspondence about it.

Surefire did an RMA for me on a faulty DF head. I paid for them to look at it.

@Cane55 start a pirateship account. Should be able to ship it insured via ups or usps for $5-$7, assuming you have a box at home.

I agree, that’s why I said I give everyone the benefit of the doubt. Definitely more cumbersome with all the paperwork to print out & fill out, and no return label like all the other companies, but as long as they fix it I’m happy, that’s all that matters

It’s the first time ever  (15 years - that’s how excellent their quality is!) I’ve ever had to send back a defective part or even use their CS department. Hopefully they’ll fix it and make it normal.

Please check your inbox here, we sent you a message.

I got it & replied. Thank you.

I just wanted to finish this thread so everyone knows the end result. Geissele took care of me with the highest possible level of customer service and professionalism. They are also genuinely nice, good people too. I can’t recommend them high enough. Buy with maximum confidence. Thank you to everyone at Geissele.

Glad to hear you were taken care of. If you need anything else in the future, do not hesitate to reach out!