A manufacturerer or dealer has an FFL, the manufacturer/dealer returning a lower to you, since it has the serial number on it, would require an FFL receipt on your end unless you are in the same state...and the manufacturer/dealer would want to use a FFL anyway to cover themselves even if so.
When you contact the manufacturer, they may require that you provide a FFL before they accept the item from you/give you a RMA.
With a lower, if unfixable, they probably will destroy the old one and give you a new one with the same serial number on it.
Giving you a new one with another serial number on it requires paperwork for that.
Now may be the time to find a good FFL near you, through a request in your State Hometown Forum.
Misc State laws can modify the Federal requirements.