Sometimes it's a pain - I had not logged in for month/years until recently and could not get logged in until I clicked on the Forgot Password Lookup Username tabs - seems they changed my password on me at some point.
I ran into this because I hadn't logged in since the last time I renewed. In my case, I had to create a new online account. All my old info automatically populated in the new account.
Originally Posted By afunderjack: I ran into this because I hadn't logged in since the last time I renewed. In my case, I had to create a new online account. All my old info automatically populated in the new account.