I've had many good interactions over the years with Vortex tech support.  Calling and having a human, fluent in English, answer the phone and then as a bonus being knowledgeable is awesome.

Last week I had a buddy ask me to mount a scope for him.  He brought me a used Vortex mount, and he'd seriously buggered the screws.   They still worked, but looked awful.  

I measured them and went online to get replacements and couldn't find anything that looked exactly the same, so I sent an email to Vortex.  Hey guys, not a warranty issue, just user error.  Just want to make sure I'm getting the correct fasteners.

Long story short, new bolts were shipped the next day.  I think that's awesome.  They didn't need to do that.   I'm always impressed with the way they treat their customers!

Their customer service is why I always buy Vortex. Glad to hear I’m not the only one who is happy with them.

Yep, me too. Well, except for red dots.

Always happy to help however and whenever we can. Thanks for being a part of Vortex Nation!