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Posted: 2/26/2024 11:22:06 AM EDT
My company has the best prices, and by far the service in our market.
This weekend, a long time client made a public facebook post complaining that their monthly bill had more than doubled without warning. As you would suspect, dozens of people were quick to pile on to support them “being screwed” by a greedy company. When someone brought it to my attention, I looked up her account and her bill for this month was indeed double the normal amount….because she failed to pay last month’s bill.  I’m about to call her myself and tell her that she can either issue a public retraction and apology with the same enthusiasm she blasted us, or she can find a new company and pay a higher rate every month for sub-standard service. |
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Posted: 2/26/2024 11:24:22 AM EDT
[#1]
We have over the years fired clients. Those clients were never happy and never were going to be happy so we ended the relationship. They have always acted suprised when we punched their ticket
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Posted: 2/26/2024 11:27:59 AM EDT
[#2]
Bust their ass OP.
Fuck a bitch and their fucking socialist media bullshit. |
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Posted: 2/26/2024 11:30:12 AM EDT
[#3]
Give her hell.
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Posted: 2/26/2024 11:32:02 AM EDT
[#4]
Quietly drop her and move on. Try not to feed the machine.
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Posted: 2/26/2024 11:32:43 AM EDT
[#5]
Sounds like no loss on your end if you dump her, especially in the long run.
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Posted: 2/26/2024 11:32:56 AM EDT
[#6]
Concur, but her apology better include her admission that she failed to pay one month and hence her bill was doubled and that it was no fault of your company. Failure to do that is libel (I think printed on internet is libel).
It's not for her sake but for your business to quell anyone who jumped on the opportunity to complain about your firm. Goodwill is important. |
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Posted: 2/26/2024 11:33:34 AM EDT
[#7]
Quote HistoryQuoted: Quietly drop her and move on. Try not to feed the machine. Those gotcha moments feel great at the time but are ultimately worthless, at best. |
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Posted: 2/26/2024 11:34:15 AM EDT
[#8]
OST
I have rarely been in the position to fire one, but there have been many that I have wanted to. |
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Posted: 2/26/2024 11:35:55 AM EDT
[#9]
Post her bill on your social media brand of choice.
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Posted: 2/26/2024 11:36:06 AM EDT
[#10]
+1 all of the above.
 and send her ass to collections.
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Posted: 2/26/2024 11:36:52 AM EDT
[#11]
I specialize in firing clients for my clients.
It can be very difficult, or it can open new business relationships. The key is telling them why you can't do business with them, and explaining why they suck in a professional manner and not getting personal. If they are smart, they change. If not, fuck em. |
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Posted: 2/26/2024 11:36:59 AM EDT
[#12]
No point engaging her or playing on her battlefield (her facebook, with her circle of friends). Terminate service, add her name and address to the list of those you won't do business with, and move on.
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Posted: 2/26/2024 11:37:21 AM EDT
[#13]
Respond to her complaint on the same forum with the facts. Publicly embarrass her. Then fire her.
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Posted: 2/26/2024 11:38:52 AM EDT
[#14]
(RedForemanDumbass.gif)
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Posted: 2/26/2024 11:39:13 AM EDT
[#15]
100% call her out and issue a retraction.
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Posted: 2/26/2024 11:39:30 AM EDT
[#16]
An apology will put you in a better light than just keeping the negative review on there.
Of course it could also backfire. |
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Posted: 2/26/2024 11:39:36 AM EDT
[#17]
Do it!
My job is basically firing clients lol |
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Posted: 2/26/2024 11:39:56 AM EDT
[#18]
Quote HistoryQuoted: Post her bill on your social media brand of choice. |
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Posted: 2/26/2024 11:40:16 AM EDT
[#19]
Let us know how it goes
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Posted: 2/26/2024 11:40:50 AM EDT
[#20]
Meh, just point out to her that the reason her bill doubled was because it included a previous balance from last month. It's not worth getting bent out of shape over.
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Posted: 2/26/2024 11:40:54 AM EDT
[#21]
Quietly fire her. She'll make all the noise.
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Posted: 2/26/2024 11:41:11 AM EDT
[#22]
Damage is done. Just keep her and double her rates from now on.
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Posted: 2/26/2024 11:42:16 AM EDT
[#23]
Quote HistoryQuoted: Respond to her complaint on the same forum with the facts. Publicly embarrass her. Then fire her. I would respond, especially if your business reputation could be hurt. |
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Posted: 2/26/2024 11:42:18 AM EDT
[#24]
I think OP is definitely on the right path here, a friendly professional phone call may get the entire thing retracted.
If the client acts a fool, respond with the facts on social media, then let it go. |
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Posted: 2/26/2024 11:42:43 AM EDT
[#25]
If you found her facebook account where she blasted your company, why not just post her delinquent invoice and explain why her shit doubled yourself.
THEN fire her. |
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Posted: 2/26/2024 11:43:08 AM EDT
[#26]
Quoted: My company has the best prices, and by far the service in our market. This weekend, a long time client made a public facebook post complaining that their monthly bill had more than doubled without warning. As you would suspect, dozens of people were quick to pile on to support them “being screwed” by a greedy company. When someone brought it to my attention, I looked up her account and her bill for this month was indeed double the normal amount….because she failed to pay last month’s bill. I’m about to call her myself and tell her that she can either issue a public retraction and apology with the same enthusiasm she blasted us, or she can find a new company and pay a higher rate every month for sub-standard service. Check your service agreement before firing them. |
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Posted: 2/26/2024 11:43:12 AM EDT
[#27]
Respond with the truth in the same forum, tell everyone that the client's bill is completely forgiven and she owes nothing, however her reputation as a dishonest and difficult customer has resulted in being blacklisted and you will never do business with her again. That gets the truth out there while disarming any perception of you being greedy.
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Posted: 2/26/2024 11:44:12 AM EDT
[#28]
I’m considering firing one myself this week. They’ve been a moderate pain to work with for no good reason for a couple years but I just put up with most of it. Most of the time it’s just minor annoyances, but either way, 0% of the business I do with them ever goes smoothly compared to any other customer.
This morning I had a new email from their VP, stating their disappointment and feelings of victimization, asking why I haven’t scheduled their service they signed a long-term contract for at the end of 2023. It’s a pay in advance arrangement, stated plainly in the first line of the contract. They haven’t paid me yet so they’re on hold indefinitely until they do. They told me the “check was in the mail and should arrive anytime” a month ago, then in this morning’s email stated that they mailed it out last Friday. Well, I guess the check wasn’t in the mail, huh? I really don’t appreciate being lied to and then made out to be the bad guy when I’m not the one failing to hold up my end of the deal. |
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Posted: 2/26/2024 11:46:22 AM EDT
[#29]
Seems like slander intended to harm your business to me
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Posted: 2/26/2024 11:47:11 AM EDT
[#30]
Quote HistoryQuoted: I’m considering firing one myself this week. They’ve been a moderate pain to work with for no good reason for a couple years but I just put up with most of it. Most of the time it’s just minor annoyances, but either way, 0% of the business I do with them ever goes smoothly compared to any other customer. This morning I had a new email from their VP, stating their disappointment and feelings of victimization, asking why I haven’t scheduled their service they signed a long-term contract for at the end of 2023. It’s a pay in advance arrangement, stated plainly in the first line of the contract. They haven’t paid me yet so they’re on hold indefinitely until they do. They told me the “check was in the mail and should arrive anytime” a month ago, then in this morning’s email stated that they mailed it out last Friday. Well, I guess the check wasn’t in the mail, huh? I really don’t appreciate being lied to and then made out to be the bad guy when I’m not the one failing to hold up my end of the deal. That’s a 100% fire them situation. |
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Posted: 2/26/2024 11:47:18 AM EDT
[#31]
Let SheltiePimp handle it.
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Posted: 2/26/2024 11:48:07 AM EDT
[#32]
Quote HistoryQuoted: Quietly drop her and move on. Try not to feed the machine. |
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Posted: 2/26/2024 11:48:22 AM EDT
[#33]
Here's another take. If she continues paying the doubled bill, keep charging her double. Then start raising rates on other customers. Perhaps you are undercharging for your services.
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Posted: 2/26/2024 11:48:49 AM EDT
[#34]
Quoted: My company has the best prices, and by far the service in our market. This weekend, a long time client made a public facebook post complaining that their monthly bill had more than doubled without warning. As you would suspect, dozens of people were quick to pile on to support them “being screwed” by a greedy company. When someone brought it to my attention, I looked up her account and her bill for this month was indeed double the normal amount….because she failed to pay last month’s bill. I’m about to call her myself and tell her that she can either issue a public retraction and apology with the same enthusiasm she blasted us, or she can find a new company and pay a higher rate every month for sub-standard service. I think this is entirely appropriate. She deletes the original post and publishes a full retraction with an apology, or she finds another provider. |
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Posted: 2/26/2024 11:52:53 AM EDT
[#35]
Quoted: My company has the best prices, and by far the service in our market. This weekend, a long time client made a public facebook post complaining that their monthly bill had more than doubled without warning. As you would suspect, dozens of people were quick to pile on to support them “being screwed” by a greedy company. When someone brought it to my attention, I looked up her account and her bill for this month was indeed double the normal amount….because she failed to pay last month’s bill. I’m about to call her myself and tell her that she can either issue a public retraction and apology with the same enthusiasm she blasted us, or she can find a new company and pay a higher rate every month for sub-standard service. How many clients do you have? How much of a % of your revenue stream is this client? How much negative business do you believe her social media statement cost you? Also, Streisand being what it is, how much will your firing this client look like retaliation, and cause even more negative consequences? How good do companies ever look in these kind of public squabbles? Exactly. Putting her on blast now, feels good now. It might not feel good, two weeks later. Besides, you've got a business to run. Who has time for this back and forth shit? Perhaps, a direct inquiry about the bill being late: "Is everything OK? Do you need help? Your bill wasn't paid last month." Etc... might give Ms. Clueless enough shame for her to quietly retract the statement. Or at least pay her damned bill. |
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Posted: 2/26/2024 11:53:27 AM EDT
[#36]
She done stepped in it. An option would be to first have a polite conversation with her explaining what you found after looking in to correct what she claimed about your price doubling and ask her to publicly retract her obviously, easily provable, incorrect, damaging statement about your company.
Then, if she doubles down, explain what libel/slander or whatever word fits, means and ask one more time for her to retract. Still no? Serve her AND fire her as a customer. This shows you tried to correct her misinformation about you, she doubled down on her lie and should make a pretty strong case, if you choose to do so to repair your damaged business image. |
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Posted: 2/26/2024 11:56:55 AM EDT
[#37]
Quote HistoryQuoted: Post her bill on your social media brand of choice. This, respond with her bill showing delinquent and simply state it is because she never paid last month. Then publicly let her know she can either apologize and issue a full retraction or find a new provider. |
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Posted: 2/26/2024 11:58:22 AM EDT
[#38]
Quote HistoryQuoted: I’m considering firing one myself this week. They’ve been a moderate pain to work with for no good reason for a couple years but I just put up with most of it. Most of the time it’s just minor annoyances, but either way, 0% of the business I do with them ever goes smoothly compared to any other customer. This morning I had a new email from their VP, stating their disappointment and feelings of victimization, asking why I haven’t scheduled their service they signed a long-term contract for at the end of 2023. It’s a pay in advance arrangement, stated plainly in the first line of the contract. They haven’t paid me yet so they’re on hold indefinitely until they do. They told me the “check was in the mail and should arrive anytime” a month ago, then in this morning’s email stated that they mailed it out last Friday. Well, I guess the check wasn’t in the mail, huh? I really don’t appreciate being lied to and then made out to be the bad guy when I’m not the one failing to hold up my end of the deal. Not an electronic transfer. A mailed check? And they lied about it? Lol. Gone. Life is too short to screw around with broke clients. See what your legal advisor says about how to formally get rid of them. |
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Posted: 2/26/2024 11:58:50 AM EDT
[#39]
Quote HistoryQuoted: I’m considering firing one myself this week. They’ve been a moderate pain to work with for no good reason for a couple years but I just put up with most of it. Most of the time it’s just minor annoyances, but either way, 0% of the business I do with them ever goes smoothly compared to any other customer. This morning I had a new email from their VP, stating their disappointment and feelings of victimization, asking why I haven’t scheduled their service they signed a long-term contract for at the end of 2023. It’s a pay in advance arrangement, stated plainly in the first line of the contract. They haven’t paid me yet so they’re on hold indefinitely until they do. They told me the “check was in the mail and should arrive anytime” a month ago, then in this morning’s email stated that they mailed it out last Friday. Well, I guess the check wasn’t in the mail, huh? I really don’t appreciate being lied to and then made out to be the bad guy when I’m not the one failing to hold up my end of the deal. Sounds like they're having cash flow issues. I hope it's in the contract that services will not be provided or scheduled for 14 days after the check arrives to ensure that it clears. |
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Posted: 2/26/2024 12:03:35 PM EDT
[#40]
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Posted: 2/26/2024 12:08:14 PM EDT
[#41]
This is her 300 Blackout in a 5.56 rifle moment, I hope OP can make sure she owns it.
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Posted: 2/26/2024 12:08:27 PM EDT
[#42]
Quote HistoryQuoted: Quietly drop her and move on. Try not to feed the machine. |
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Posted: 2/26/2024 12:11:11 PM EDT
[#43]
Quote HistoryQuoted: Concur, but her apology better include her admission that she failed to pay one month and hence her bill was doubled and that it was no fault of your company. Failure to do that is libel (I think printed on internet is libel). It's not for her sake but for your business to quell anyone who jumped on the opportunity to complain about your firm. Goodwill is important. ^this. |
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Posted: 2/26/2024 12:16:43 PM EDT
[#44]
I'm a big fan in calling someone and talking thru a problem before I air the dirty laundry. Sometimes that phone call is not a conversation about how to fix the problem, it's my monologue on how I'm going to move forward both privately and publicly. I think OP is right on the money with his proposed solution, as it keeps him from publicly looking like he is bitterly defensive. You can always post the facts re: the past due balance later if it becomes necessary, no need to lead with it. You look bad in the court of public opinion either way.
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Posted: 2/26/2024 12:17:34 PM EDT
[#45]
Quote HistoryQuoted: I'm a big fan in calling someone and talking thru a problem before I air the dirty laundry. Sometimes that phone call is not a conversation about how to fix the problem, it's my monologue on how I'm going to move forward both privately and publicly. I think OP is right on the money with his proposed solution, as it keeps him from publicly looking like he is bitterly defensive. You can always post the facts re: the past due balance later if it becomes necessary, no need to lead with it. You look bad in the court of public opinion either way. This. She may not know. May be less malice and more incompetence. |
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Posted: 2/26/2024 12:17:38 PM EDT
[#46]
LOL Oh no a mean tweet from an idiot customer?
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Posted: 2/26/2024 12:19:43 PM EDT
[#47]
People are touchy about inflation right now. She made a mistake. Your remedy seems fair.
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Posted: 2/26/2024 12:27:13 PM EDT
[#48]
Some people (clients/customers) just aren't happy unless they are bitching about something. The more loudly they bitch, the happier they are.
I'm not sure if I would allow her the opportunity to retract her complaint or not, but I would most certainly explain that her failure to pay her bill was the reason her account doubled. The shit-head part of me would consider firing her even AFTER she made the apology, but I realize that would be a pretty shitty thing to do, so I would consider it, but unlikely I would actually follow through on firing her. If she doesn't do a retraction, I would post why her bill doubled (deadbeat who apparently can't count and doesn't pay her bill) so folks could see that she is the one at fault. |
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Posted: 2/26/2024 12:29:07 PM EDT
[#49]
The problem with this shit is people expect to face no consequences.
Pay your lawyer for 30 minutes and have him on the call with the customer. Introduce him as your lawyer and explain he in on the line while you try to find resolution that does not involve your filing of a Defamation Lawsuit. |
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Posted: 2/26/2024 12:30:08 PM EDT
[#50]
Quote HistoryQuoted: Sounds like they're having cash flow issues. I hope it's in the contract that services will not be provided or scheduled for 14 days after the check arrives to ensure that it clears. Quote HistoryQuoted: Quoted: I’m considering firing one myself this week. They’ve been a moderate pain to work with for no good reason for a couple years but I just put up with most of it. Most of the time it’s just minor annoyances, but either way, 0% of the business I do with them ever goes smoothly compared to any other customer. This morning I had a new email from their VP, stating their disappointment and feelings of victimization, asking why I haven’t scheduled their service they signed a long-term contract for at the end of 2023. It’s a pay in advance arrangement, stated plainly in the first line of the contract. They haven’t paid me yet so they’re on hold indefinitely until they do. They told me the “check was in the mail and should arrive anytime” a month ago, then in this morning’s email stated that they mailed it out last Friday. Well, I guess the check wasn’t in the mail, huh? I really don’t appreciate being lied to and then made out to be the bad guy when I’m not the one failing to hold up my end of the deal. Sounds like they're having cash flow issues. I hope it's in the contract that services will not be provided or scheduled for 14 days after the check arrives to ensure that it clears. Yeah it strikes me 100% as a cash flow problem and they just don’t want to talk about it. I can sympathize with having cash flow issues but not with lying and then taking your frustration out on me - that negates any sympathy I might otherwise have. |
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