Computer Tech Support Needed........

[ARCHIVED THREAD] - Computer Tech Support Needed........

Posted: 1/4/2005 10:51:17 AM EDT

My computer for the last few days has been acting up. It only will allow certain sites to popup. AR15.com being one of them

. It gets the "Page could not be Displayed " error. I've ran Adware (got rid of a few problems). I've run AVG antivirus and no results. Any Ideas - Travis

Posted: 1/4/2005 10:54:53 AM EDT

[#1]

Try
"giant anti spyware"

or "spybot search and destroy"

both free DL's

also try "hijack this" if you're confident in your abilities. - not newbie friendly like the other 2.

- ever try the 'Opera' browser??? beats IE with a big stick

Posted: 1/4/2005 10:55:48 AM EDT

[#2]

Screw Opera...use

FIREFOX.

Posted: 1/4/2005 10:59:09 AM EDT

[#3]

Is it some sort of AD/SPY ware that is stopping pages from being displayed....?

Posted: 1/4/2005 10:59:23 AM EDT

[#4]

fdisk

Posted: 1/4/2005 11:00:48 AM EDT

[#5]

Fdisk....? As in wipe the drive...?

Posted: 1/4/2005 11:03:27 AM EDT

[#6]

Quoted:
Fdisk....? As in wipe the drive...?

Posted: 1/4/2005 11:09:30 AM EDT

[#7]

It may come down to that....but is there any other way....

As George W. Bush would say : "I want to Explore all possible options before.....

"

Posted: 1/4/2005 11:12:11 AM EDT

[#8]

I dont know why I bother posting this since no one listens to me.

SPYBOT AND ADAWARE BLOW GOAT BALLS.

Go to download.com and get "Spysweeper".

It will cure all your ails.

Posted: 1/4/2005 11:13:19 AM EDT

[#9]

Are you using Charter for your ISP? I'm having the exact opposite problem. See: www.ar15.com/forums/topic.html?b=1&f=5&t=303503

Posted: 1/4/2005 11:18:16 AM EDT

[#10]

using Comcast....

checking out options given to me.....

Is it some sort of AD/SPY ware that is stopping pages from being displayed....?

Posted: 1/4/2005 11:21:27 AM EDT

[#11]

Quoted:
using Comcast....

checking out options given to me.....

Is it some sort of AD/SPY ware that is stopping pages from being displayed....?

It is possibly spy/adware that has infected your system. I believe your hosts file may have become corrupt. do a google search for "Winsock fix." Download it and run it and report back.

Posted: 1/4/2005 11:25:38 AM EDT

[#12]

Do you have a firewall, as this could also cause some problems.

Did you update windows reciently?

Did the windows fiewall get turned on?

Posted: 1/4/2005 11:26:21 AM EDT

[#13]

Quoted:
I dont know why I bother posting this since no one listens to me.

SPYBOT AND ADAWARE BLOW GOAT BALLS.

Go to download.com and get "Spysweeper".

It will cure all your ails.

half the service calls I do for spyware / can't connect to internet issues, the client is already running spysweeper.

Spyware blaster is another good freebie.

Many times though, there is not a single program that will get everything.

a new XP install takes maybe 45 minutes as opposed to several hours of guessing....

Posted: 1/4/2005 11:32:10 AM EDT

[#14]

Quoted:
Quoted:
I dont know why I bother posting this since no one listens to me.

SPYBOT AND ADAWARE BLOW GOAT BALLS.

Go to download.com and get "Spysweeper".

It will cure all your ails.

half the service calls I do for spyware / can't connect to internet issues, the client is already running spysweeper.

Spyware blaster is another good freebie.

Many times though, there is not a single program that will get everything.

a new XP install takes maybe 45 minutes as opposed to several hours of guessing....

NOT!!! Last time I had to reload it was hours and hours with all the Microsucks patches.

Posted: 1/4/2005 1:23:20 PM EDT

[#15]

Quoted:
My computer for the last few days has been acting up. It only will allow certain sites to popup. AR15.com being one of them . It gets the "Page could not be Displayed " error. I've ran Adware (got rid of a few problems). I've run AVG antivirus and no results. Any Ideas - Travis

So what's the problem??

Posted: 1/5/2005 11:56:02 AM EDT

[#16]

Alright guys I just reinstalled Windows XP Pro. Still doing the EXACT same thing. Is anyone else having trouble logging into their MSN Accounts. Its picking and choosing sites too block.... What the H**L is going on .....

Programs in the new install :

AVG *free edition
Norton Firewall *checked its not blocking

Thats it....for now anyway. Well it does have Windows basic programs....

Help Please !! - Thanks - Travis

Posted: 1/5/2005 12:07:59 PM EDT

[#17]

1-did you wipe the drive before you installed XP? [edit. Wipe the drive meaning = did you format the drive with NTFS?]

2-Its sounds like a Blaster virus/worm varient.

3-You should be running a firewall such as Zonealarm(free) to keep the worms out.

4-do you have all the windows updates...all of them, including service pack 2

5-try a different browser. Such as Mozilla Firefox.

6-are you using Internet explorer 6?...not 5

Posted: 1/5/2005 12:08:05 PM EDT

[#18]

Kind of sounds like a conectivity issue, though certain sites work fine. A "Page cannot be displayed" is kind of a catch-all, and not particuarly specific.

On a hunch, I'd say you might have a sporadic DNS issue. Do me a favor: Find a site that refuses to come up at all. Go to a command prompt and type 'ping <sitename>', i.e. 'ping www.google.com' or whatever site doesn't work. Let me know what it does. Also, while you're on the command line, type 'ipconfig /all' and tell me what address(s) you have listed for "DNS Servers".

Also: Is your cable modem plugged directly into your computer's NIC, or do you have a hardware firewall/router/NAT device?

Posted: 1/5/2005 12:16:57 PM EDT

[#19]

Quoted:
Kind of sounds like a conectivity issue, though certain sites work fine. A "Page cannot be displayed" is kind of a catch-all, and not particuarly specific.

On a hunch, I'd say you might have a sporadic DNS issue. Do me a favor: Find a site that refuses to come up at all. Go to a command prompt and type 'ping <sitename>', i.e. 'ping www.google.com' or whatever site doesn't work. Let me know what it does. Also, while you're on the command line, type 'ipconfig /all' and tell me what address(s) you have listed for "DNS Servers".

Also: Is your cable modem plugged directly into your computer's NIC, or do you have a hardware firewall/router/NAT device?

Good start, I am going to vote routing issue, but I am taggin this as if he does what you say should shed some light into the issue.

BTW this type of troubleshooting is what I have been doing for the past 9 years. I am basically a router monkey for a tier 1 ISP now.

Posted: 1/5/2005 12:18:03 PM EDT

[#20]

Quoted:
BTW this type of troubleshooting is what I have been doing for the past 9 years. I am basically a router monkey for a tier 1 ISP now.

Dance Monkey dance!!

Posted: 1/5/2005 12:22:36 PM EDT

[#21]

Quoted:
Quoted:
Kind of sounds like a conectivity issue, though certain sites work fine. A "Page cannot be displayed" is kind of a catch-all, and not particuarly specific.

On a hunch, I'd say you might have a sporadic DNS issue. Do me a favor: Find a site that refuses to come up at all. Go to a command prompt and type 'ping <sitename>', i.e. 'ping www.google.com' or whatever site doesn't work. Let me know what it does. Also, while you're on the command line, type 'ipconfig /all' and tell me what address(s) you have listed for "DNS Servers".

Also: Is your cable modem plugged directly into your computer's NIC, or do you have a hardware firewall/router/NAT device?

Good start, I am going to vote routing issue, but I am taggin this as if he does what you say should shed some light into the issue.

BTW this type of troubleshooting is what I have been doing for the past 9 years. I am basically a router monkey for a tier 1 ISP now.

Well, thanks! I'm in a similar situation as you, and have been at it for 8, almost 9 years. At the moment, I work as a voice engineer for a Cisco partner doing IPtel implementations, routers, switches, firewalls, etc - pretty much anything and everything Cisco. I don't get to troubleshoot Joe Blow's PC much anymore these days (that's what my customer's IT staff is for!), so this is kind of fun.

Posted: 1/5/2005 12:27:08 PM EDT

[#22]

Internet Explorer Version 6.0

DNS = 68.63.240.6
68.63.240.5

Pinging www.evilavatar.com [66.246.72.82] with 32 bytes of data:

Reply from 12.124.58.173: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.246.72.82:
Packets: Sent = 4, Recieved = 1 , Lost = 3 (75% loss),
Approximate round trip time in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

What does all this mean...? Thanks for your Help - Travis

Posted: 1/5/2005 12:29:00 PM EDT

[#23]

Don't know exactly how much this will "help" you, But I have two friends (one in Chicago, IL and the other in Dearborn, MI) who are on comcast cable.

BOTH have been having weird problems like this the last few days....

Sites not loading, connection problems, etc.

Might NOT be your computer at all........

I'd maybe hold off on all the reinstall crap, for a bit, and see if it clears up.

Just a thought...

JB

Posted: 1/5/2005 12:29:46 PM EDT

[#24]

Quoted:
Quoted:
Quoted:
Kind of sounds like a conectivity issue, though certain sites work fine. A "Page cannot be displayed" is kind of a catch-all, and not particuarly specific.

On a hunch, I'd say you might have a sporadic DNS issue. Do me a favor: Find a site that refuses to come up at all. Go to a command prompt and type 'ping <sitename>', i.e. 'ping www.google.com' or whatever site doesn't work. Let me know what it does. Also, while you're on the command line, type 'ipconfig /all' and tell me what address(s) you have listed for "DNS Servers".

Also: Is your cable modem plugged directly into your computer's NIC, or do you have a hardware firewall/router/NAT device?

Good start, I am going to vote routing issue, but I am taggin this as if he does what you say should shed some light into the issue.

BTW this type of troubleshooting is what I have been doing for the past 9 years. I am basically a router monkey for a tier 1 ISP now.

Well, thanks! I'm in a similar situation as you, and have been at it for 8, almost 9 years. At the moment, I work as a voice engineer for a Cisco partner doing IPtel implementations, routers, switches, firewalls, etc - pretty much anything and everything Cisco. I don't get to troubleshoot Joe Blow's PC much anymore these days (that's what my customer's IT staff is for!), so this is kind of fun.

I used to do dial-up help desk so I did some of this. Ocassionally now I have to deal with this stuff too when a customer who is spending $30+K a month on an OC-3 can't get to some sites. You'd be suprised (or maybe not) at how clueless their IT staff is

I work on ALOT of Ciscos, some Junipers and the ocassional catalyst switch.

ETA: /24 is too easy ... 255.255.255.0

Posted: 1/5/2005 12:30:53 PM EDT

[#25]

Quoted:
Internet Explorer Version 6.0

DNS = 68.63.240.6
68.63.240.5

Pinging www.evilavatar.com [66.246.72.82] with 32 bytes of data:

Reply from 12.124.58.173: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.246.72.82:
Packets: Sent = 4, Recieved = 1 , Lost = 3 (75% loss),
Approximate round trip time in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

What does all this mean...? Thanks for your Help - Travis

It's a routing issue, and it's out of your control. Just for fun, type 'tracert www.evilavatar.com' at the command prompt, and post the results. We should be able to tell if it's your ISP's router, or someone else's. You're on comcast, right? ANGST had the right hunch on this one. Those router monkeys are something else, I tell ya!

Posted: 1/5/2005 12:31:18 PM EDT

[#26]

Quit downloading BS "free" programs and games.
Quit looking at porn.
Use Firefox.
repeat

Posted: 1/5/2005 12:33:10 PM EDT

[#27]

Quoted:

ETA: /24 is too easy ... 255.255.255.0

Well, it's common.

I'm on a /20 at the moment.

Posted: 1/5/2005 12:34:57 PM EDT

[#28]

Quoted:
Quoted:
Internet Explorer Version 6.0

DNS = 68.63.240.6
68.63.240.5

Pinging www.evilavatar.com [66.246.72.82] with 32 bytes of data:

Reply from 12.124.58.173: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.246.72.82:
Packets: Sent = 4, Recieved = 1 , Lost = 3 (75% loss),
Approximate round trip time in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

What does all this mean...? Thanks for your Help - Travis

It's a routing issue, and it's out of your control. Just for fun, type 'tracert www.evilavatar.com' at the command prompt, and post the results. We should be able to tell if it's your ISP's router, or someone else's. You're on comcast, right? ANGST had the right hunch on this one. Those router monkeys are something else, I tell ya!

If you can get your IP number too that would help I could even tell you the problem your ISP may be having.

I forget what "winipcfg" got changed to on XP ...

Posted: 1/5/2005 12:40:20 PM EDT

[#29]

Tracing route to www.evilavatar.com [66.246.72.82] over a maximum of 30 hops:

1 10ms 8ms 9ms 10.65.192.1
2 7ms 7ms 20ms 172.30.188.81
3 * 12.124.58.173 reports: Destination net unreachable.

Trace Complete.

How long will this take to get fixed. I'm fairly sure if I call Comcast they'll tell me I have a Virus so I'm not even going to try.....

Edited - IP Number - 69.139.124.50

Posted: 1/5/2005 12:46:44 PM EDT

[#30]

Quoted:
Tracing route to www.evilavatar.com [66.246.72.82] over a maximum of 30 hops:

1 10ms 8ms 9ms 10.65.192.1
2 7ms 7ms 20ms 172.30.188.81
3 * 12.124.58.173 reports: Destination net unreachable.

Trace Complete.

How long will this take to get fixed. I'm fairly sure if I call Comcast they'll tell me I have a Virus so I'm not even going to try.....

Edited - IP Number - 69.139.124.50

Probably something funky with comcat's connection to ATT. Probably would take 30 seconds to fix if a clueful person looked at it.

Posted: 1/5/2005 12:49:28 PM EDT

[#31]

Do they even know its going on....

Posted: 1/5/2005 12:49:47 PM EDT

[#32]

are the sites that don't load secure sites by chance?
support.microsoft.com/?kbid=813444
usually only one part of all those steps actually needs to be done

Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type the following lines and press ENTER after each line:
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
4. Click OK when you receive the message that DllRegisterServer in FileName succeeded.
5. Type exit.

Posted: 1/5/2005 12:51:27 PM EDT

[#33]

Quoted:
Quoted:
Tracing route to www.evilavatar.com [66.246.72.82] over a maximum of 30 hops:

1 10ms 8ms 9ms 10.65.192.1
2 7ms 7ms 20ms 172.30.188.81
3 * 12.124.58.173 reports: Destination net unreachable.

Trace Complete.

How long will this take to get fixed. I'm fairly sure if I call Comcast they'll tell me I have a Virus so I'm not even going to try.....

Edited - IP Number - 69.139.124.50

Probably something funky with comcat's connection to ATT. Probably would take 30 seconds to fix if a clueful person looked at it.

Yup. It's a problem with ATT. Interestingly enough, their routers that appear to work also happen to reverse resolve correctly. The problem router does not. Hmmm....

[root@r2 root]# dig 173.58.124.12.in-addr.arpa

; <<>> DiG 9.2.3 <<>> 173.58.124.12.in-addr.arpa
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 23166
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;173.58.124.12.in-addr.arpa. IN A

;; AUTHORITY SECTION:
124.12.in-addr.arpa. 10407 IN SOA cbru.br.ns.els-gms.att.net. rm-hostmaster.ems.att.com. 178 86400 10000 600000 172800

;; Query time: 1 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Wed Jan 5 13:45:53 2005
;; MSG SIZE rcvd: 131

Call AT&T and have one of their router guys do a 'sh run' on 12.124.58.173, and post the results here.

j/k.

EDIT: Oh, and enough with the virus/spyware/adware boogie man replies, already! It's an AT&T routing problem, and out of his control.

Posted: 1/5/2005 12:52:59 PM EDT

[#34]

Quoted:
Tracing route to www.evilavatar.com [66.246.72.82] over a maximum of 30 hops:

1 10ms 8ms 9ms 10.65.192.1
2 7ms 7ms 20ms 172.30.188.81
3 * 12.124.58.173 reports: Destination net unreachable.

Trace Complete.

How long will this take to get fixed. I'm fairly sure if I call Comcast they'll tell me I have a Virus so I'm not even going to try.....

Edited - IP Number - 69.139.124.50

Comcast wont touch it. Its not their problem. If you are on the net and they can ping your modem, their service works.

Posted: 1/5/2005 12:53:23 PM EDT

[#35]

Quoted:
Do they even know its going on....

Maybe maybe not.. Unfortunately none of the help desk guys there are probably good enought to ask their network guys if there is a problem. With my ISP at home (funny how I don;t use the one I work for

) I am usally good enough to talk my way through to the network people if I need to. An avarage user is gonna get blown off.

I'd just wait it out

Too bad comcast isn't using a real provider and not AT&T

if it was going on on my network I'd get it fixed. 60% of the worlds Internet traffic goes through my employeer

Posted: 1/5/2005 1:03:46 PM EDT

[#36]

Quoted:
Quoted:
Do they even know its going on....

Maybe maybe not.. Unfortunately none of the help desk guys there are probably good enought to ask their network guys if there is a problem. With my ISP at home (funny how I don;t use the one I work for ) I am usally good enough to talk my way through to the network people if I need to. An avarage user is gonna get blown off.

I'd just wait it out

Too bad comcast isn't using a real provider and not AT&T if it was going on on my network I'd get it fixed. 60% of the worlds Internet traffic goes through my employeer

Interestingly enough, a google search has turned up a nifty little tid-bit: Comcast bought ATT Broadband. So it IS kind of a Comcast issue. This also helps to explain why they are not among the 60% of the world whose traffic goes through your employer.

Nonetheless, this poor guy is going to have to just wait it out, or purchase a circuit to a good Tier 1 provider....

What's $1200+ a month for five 9's reliability and uninterrupted access to arfcom?

Posted: 1/5/2005 1:05:58 PM EDT

[#37]

Quoted:

Nonetheless, this poor guy is going to have to just wait it out, or purchase a circuit to a good Tier 1 provider.... What's $1200+ a month for five 9's reliability and uninterrupted access to arfcom?

If you go that route , let me know I'll get the sales guy to split the commission