User Panel
OP - you should start a thread in GD, it will be 10 pages easily.
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chargeback.
The items you bought weren’t restricted and they cancelled your order because they didn’t know any better and kept your money. Open and shut. |
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Originally Posted By DvlDog: I get that you have a 2023 join date but CMMG was started by old school members here. They are one of the good ones. OP was dumb and played himself. It will likely get worked out. A bunch of guys that just got here shitting on a decent company they probably hadn’t heard of a year ago doesnt help at all. Take that shit back to reddit. View Quote View All Quotes View All Quotes Originally Posted By DvlDog: Originally Posted By Missilegeek: Don't buy from CMMG...Noted. They don't ship to Denver, but everything is legal there. And nearly everything you buy ships through a Denver facility on it's way to anywhere else in the State. I can't stand 2A companies that get one their knees for the gov, faster than a $2 meth whore. It's one thing to reluctantly follow the Unconstitutional laws... It's another to proactively envoke your own. I get that you have a 2023 join date but CMMG was started by old school members here. They are one of the good ones. OP was dumb and played himself. It will likely get worked out. A bunch of guys that just got here shitting on a decent company they probably hadn’t heard of a year ago doesnt help at all. Take that shit back to reddit. OP did not play himself. He ordered a legal product. The only disclaimer that was presented to him, during the ordering process, was that they don't ship to places where it's illegal. It turns out that there's another policy, on another page, that he didn't seek out. Do you read every piece of fine print, from every part, of every webpage when you place an order? Most don't. That's a shitty business practice. Another shitty practice is having a website that allows customers to place an order for a product that they won't fulfill for "reasons". The icing on the cake is that they charge a ridiculous restocking fee, to the customer, to compensate for their inability to make a website with good functionality or clear communication. Then there's the shit policy itself. A gun manufacturer who has a policy, where they refuse to ship products, where they are legal. Why not just write some anti-gun legislation while you are at it, CMMG? Clearly ordering from CMMG is a fuckshow, where you are signing up to deal with a company that is systematically assholes to their customers. I am well aware of CMMG, and have been for a long time. Their products are mediocre, at best. So there's really no good reason for anyone to deal with their bullshit. They are clearly in the wrong. To make it right, they need to ship this guys order, and give him something to compensate for wasting his time and harassing him. Then they need to unfuck their stupid policies and website. |
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Originally Posted By lazyengineer: In 2023? CMMG could well lose if OP takes them to court, as it's an expectation today to have your system auto-kick if this were the case. Someone could start a class-action at this being a predatory practice, and have a good eough chance of winning as to scare CMMG's insurance to settle for 5-6 figures, and who then raise CMMG's rates a lot more than the $300 they screwed OP out of. It's a dick-move to fine print shit that any decent ordering system would have reasonably bounced. If they had wherewithal to cancel his order based on his state, they should have had wherewithal for their automated system to have bounced the order. Charging windfall fee far above costs, is predatory, in this case. It also says much on just how CMMG treats people. View Quote This guy nailed it. Screw CMMG. |
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Originally Posted By d16man: Like I said, expensive lesson. It would have been more expensive without the 30% coupon he had. View Quote View All Quotes View All Quotes Originally Posted By d16man: Originally Posted By sywagon: Originally Posted By d16man: He saved 30% over what he would have paid had they not been on sale. If the upper is normally $1000, he would have paid $700, thereby saving $300. It's an expensive lesson to learn. I said earlier that I don't agree with their policy, but it is in black and white. I am amazed at how many people on here continue to hammer the company that clearly states what they will/won't ship and what happens. Like I said, expensive lesson. It would have been more expensive without the 30% coupon he had. He got Literally NOTHING. There’s No Savings Involved when you pay good money and get Nothing. I understand why people would be tempted to White Knight CMMG. I just I can’t believe people can be so intellectually dishonest. It blows my mind that anyone would stoop to that level. |
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GD- "It's kind of like wading through through slimy lake bed with your feet to find clams below the surface".
- gtfoxy |
Originally Posted By d16man: I addressed: 1) OP didn't read the full T&E 2) CMMG's policy is one I don't agree with 3) whether the upper is a firearm or not by your definition, CT considers it (along with a long list including muzzle devices, grips, rails, etc) a part of an "assault weapon". 4) CMMG is not the only gun manufacturer who will not ship stuff (full guns, receivers, parts, etc) to CT. Seems the only thing I missed is why you refuse to look at the full T&C...... View Quote View All Quotes View All Quotes Originally Posted By d16man: Originally Posted By Mike327: I quoted the text shown when one checks out. There is no hint that there are additional policies, and the policy stated during checkout is completely different to the ones elsewhere on the site. OP is within the right in the terms and policies that were shown to him. You, however, are hilariously wrong and continue to refuse to address the issues this thread brought to light. I addressed: 1) OP didn't read the full T&E 2) CMMG's policy is one I don't agree with 3) whether the upper is a firearm or not by your definition, CT considers it (along with a long list including muzzle devices, grips, rails, etc) a part of an "assault weapon". 4) CMMG is not the only gun manufacturer who will not ship stuff (full guns, receivers, parts, etc) to CT. Seems the only thing I missed is why you refuse to look at the full T&C...... An AR upper is not, a Firearm. That word has a specific legal meaning. We don’t get to make up our own definitions. |
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GD- "It's kind of like wading through through slimy lake bed with your feet to find clams below the surface".
- gtfoxy |
Originally Posted By QCMGR: Stupid should hurt! View Quote View All Quotes View All Quotes Originally Posted By QCMGR: Originally Posted By Mike327: Not acceptable. I don't care if it's written down more clearly somewhere else on the site (and it is, but it took several more clicks than I would consider reasonable), if they say "know your laws" as a shorthand at any point during checkout even if the other parts of the checkout are more explicit and restrictive and the OP knew it was legal then he is in the right and CMMG is in the wrong. I'm going to assume here that OP is correct on the law. Additionally, CMMG has no excuse for publishing policies with such a large penalty but not enforcing them pre-checkout in their ecommerce. That's table stakes in current_year. Keeping the restocking fee policy in place means they have created for themselves a strong incentive to not fix that problem, which is customer hostile. Even if OP is wrong about the law for his state, CMMG still has a major issue in that their website is allowing customers to land themselves in hot water to the tune of hundreds of dollars. That is not winning them any friends, and just because it is written down as a policy does not make it right or legal. CMMG could have made this right by refunding, but didn't. They've earned the chargeback. They could avoid future chargebacks by fixing their website. Stupid should hurt! Amazing. The absolute mind-numbing, bitterness and bad-will on display here everyday, is stunning. It’s actually very sad. |
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GD- "It's kind of like wading through through slimy lake bed with your feet to find clams below the surface".
- gtfoxy |
Originally Posted By dbctny: I ordered a couple of Uppers on their website with the 30% off promo they had about a month ago. Even though their website clearly said it was MY responsibility to know my laws, and I know the uppers ordered are not restricted by my already shitty state, CMMG cancelled my order anyway and charged me a 15% restocking fee, which is about $286. I contacted them several times to try and resolve it and today they finally just said that's our policy and we're keeping your money. I just filed a charge back with my credit card against these dirtbags. CMMG LITERALLY SUPPORTS GUN CONTROLLERS BY NOT SHIPPING LEGAL ITEMS TO MY STATE View Quote So the truth is actually you ordered an upper from CMMG. The company has a policy of not shipping uppers to CMMG. You’re trying to build a rifle you couldn’t order directly from CMMG because it’s banned by your state. MG charged you 15% for ordering this. Yeah, sucks they charged you. Next time don’t try and work around a company policy. Maybe just mail it to a UPS box in a different state. Connecticut isn’t too big of a state to leave. |
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Originally Posted By Missilegeek: OP did not play himself. He ordered a legal product. The only disclaimer that was presented to him, during the ordering process, was that they don't ship to places where it's illegal. It turns out that there's another policy, on another page, that he didn't seek out. Do you read every piece of fine print, from every part, of every webpage when you place an order? Most don't. That's a shitty business practice. Another shitty practice is having a website that allows customers to place an order for a product that they won't fulfill for "reasons". The icing on the cake is that they charge a ridiculous restocking fee, to the customer, to compensate for their inability to make a website with good functionality or clear communication. Then there's the shit policy itself. A gun manufacturer who has a policy, where they refuse to ship products, where they are legal. Why not just write some anti-gun legislation while you are at it, CMMG? Clearly ordering from CMMG is a fuckshow, where you are signing up to deal with a company that is systematically assholes to their customers. I am well aware of CMMG, and have been for a long time. Their products are mediocre, at best. So there's really no good reason for anyone to deal with their bullshit. They are clearly in the wrong. To make it right, they need to ship this guys order, and give him something to compensate for wasting his time and harassing him. Then they need to unfuck their stupid policies and website. View Quote It’s a shitty business practice for a company to post their policies, and expect people who live in states where items are restricted. This is a new one to me. |
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Originally Posted By DvlDog: OP chooses to live in shitty blue state gulag and gets mad when companies won't break the law and open themselves up to prosecution to convenience him. LOL pretty much what I expect from someone who lives in CT. You KNOW you live in CT, you should expect this. View Quote |
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Originally Posted By DV8EDD: Originally Posted By Afteractionreport: That's a big restocking fee View Quote yeah for seomething that never even shipped View Quote It’s more of an inconvenience fee since they have to cancel an order and refund the money. And it’s completely understandable if person “X” orders an item labeled “prohibited sale to “X”. Not “your good to go per the large yellow text at checkout, but not good to go per the other rules hidden in our website”. Thanks for the $300 sucka, have a nice day! But their site seems to set up to profit from restocking fees on items they(cmmg) deem prohibited, not the state’s law. It clearly states in the large yellow text box OP was gtg if item is not prohibited by law in his state. I don’t know his state law. But if it is illegal to purchase, then that’s all on OP. |
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Originally Posted By Cajun_Redneck: It’s more of an inconvenience fee since they have to cancel an order and refund the money. And it’s completely understandable if person “X” orders an item labeled “prohibited sale to “X”. Not “your good to go per the large yellow text at checkout, but not good to go per the other rules hidden in our website”. Thanks for the $300 sucka, have a nice day! But their site seems to set up to profit from restocking fees on items they(cmmg) deem prohibited, not the state’s law. It clearly states in the large yellow text box OP was gtg if item is not prohibited by law in his state. I don’t know his state law. But if it is illegal to purchase, then that’s all on OP. View Quote View All Quotes View All Quotes Originally Posted By Cajun_Redneck: Originally Posted By DV8EDD: Originally Posted By Afteractionreport: That's a big restocking fee yeah for seomething that never even shipped It’s more of an inconvenience fee since they have to cancel an order and refund the money. And it’s completely understandable if person “X” orders an item labeled “prohibited sale to “X”. Not “your good to go per the large yellow text at checkout, but not good to go per the other rules hidden in our website”. Thanks for the $300 sucka, have a nice day! But their site seems to set up to profit from restocking fees on items they(cmmg) deem prohibited, not the state’s law. It clearly states in the large yellow text box OP was gtg if item is not prohibited by law in his state. I don’t know his state law. But if it is illegal to purchase, then that’s all on OP. I'm normally a fan of read the rules but regardless of what they write on their site as a warning I'm not sure it's ok to take money for something and then give part of it back without ever shipping it. In these modern times we are living in it should be pretty easy to exclude sales like that on their end and save everyone some time and frustration. When I was selling guns and accessories wholesale our system automatically excluded prohibited items. That was 15+ years ago. Problem with systems like that is you have to have something set it up and keep it updated which many are too lazy to do. |
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BikerNut:
Normal people like motorcycles. Real people like motorcycles. People who don't like motorcycles are just... weird. |
I find in favor of the defendant, and hereby order CMMG to change their fine print to include the words of "If you order any parts that are illegal in your area OR an upper that is listed here, you will have the order cancelled and a restocking fee of 15% added."
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Kinda telling that CMMG has not responded to a 3 page thread on their own forum section…
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-"The truth does not require your belief in it to function."
-Genuine science is about gathering evidence and testing the veracity of theories, not cheerleading for a particular ideology. |
"I miss the days of being able to shoot all commies" G.B.
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Originally Posted By akethan: Gee what is this big yellow warning when I start the checkout process? https://www.ar15.com/media/mediaFiles/14209/Screenshot_20230724-171633_Chrome-2896718.jpg View Quote Maybe the products are not restricted in his state? |
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"I miss the days of being able to shoot all commies" G.B.
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Originally Posted By Jodan1776: JHC Many of you are missing the point (not terribly surprising). The point is NOT the upper not shipping, it's the charging of an exorbitant "restocking" fee for something THEY refused to ship and never UNstocked. View Quote Depending on what it is, lots of CMMG stuff is built to order. |
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NRA: Not another dime until WLP is gone
GOA: Supported anti 2A legislation in NH-not a dime until they fix themselves SAF: Sends the most junk mail of all and refuses to remove me. Worst donation I ever did. |
So what did the CC company say?
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NRA: Not another dime until WLP is gone
GOA: Supported anti 2A legislation in NH-not a dime until they fix themselves SAF: Sends the most junk mail of all and refuses to remove me. Worst donation I ever did. |
@CMMGinc
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Originally Posted By durtychemist: It’s a shitty business practice for a company to post their policies, and expect people who live in states where items are restricted. This is a new one to me. View Quote View All Quotes View All Quotes Originally Posted By durtychemist: Originally Posted By Missilegeek: OP did not play himself. He ordered a legal product. The only disclaimer that was presented to him, during the ordering process, was that they don't ship to places where it's illegal. It turns out that there's another policy, on another page, that he didn't seek out. Do you read every piece of fine print, from every part, of every webpage when you place an order? Most don't. That's a shitty business practice. Another shitty practice is having a website that allows customers to place an order for a product that they won't fulfill for "reasons". The icing on the cake is that they charge a ridiculous restocking fee, to the customer, to compensate for their inability to make a website with good functionality or clear communication. Then there's the shit policy itself. A gun manufacturer who has a policy, where they refuse to ship products, where they are legal. Why not just write some anti-gun legislation while you are at it, CMMG? Clearly ordering from CMMG is a fuckshow, where you are signing up to deal with a company that is systematically assholes to their customers. I am well aware of CMMG, and have been for a long time. Their products are mediocre, at best. So there's really no good reason for anyone to deal with their bullshit. They are clearly in the wrong. To make it right, they need to ship this guys order, and give him something to compensate for wasting his time and harassing him. Then they need to unfuck their stupid policies and website. It’s a shitty business practice for a company to post their policies, and expect people who live in states where items are restricted. This is a new one to me. I'm not sure where you are going with that incoherent post, but yeah their website and policy are shit. #1 The site explicitly states they don't ship illegal items... However, that isn't their shit policy. #2 Their shit policy is that they choose to not ship some legal items. And how do you find this out? Not through the checkout process, but on some other random page. |
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Originally Posted By akethan: Gee what is this big yellow warning when I start the checkout process? https://www.ar15.com/media/mediaFiles/14209/Screenshot_20230724-171633_Chrome-2896718.jpg View Quote That apparently is the policy that they give you, that they do not follow... And then charge the customer for their anti-gun bullshit ideas, when they refuse to ship a legal item to you. Fucking idiots. |
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OP dindu nuffin
CMMG Connecticut – Cannot ship: Folding/telescoping/thumbhole/or pistol grip stocks, braces, pistol grips, vertical grips, muzzle devices, upper receivers (stripped or complete), threaded barrels, handguards. From PSA Connecticut No Stripped or Complete Receivers will be shipped No Complete AR / AK Receivers Non-compliant AR and AK pistols will not be shipped Non-compliant AR and AK rifles will not be shipped No AR/ AK Parts will be shipped FOID Required for ammo purchases No Dropship ammo No magazines with a capacity of 10+ FOID Required for magazine purchases No sales of Franklin Armory Binary Triggers No sales of threaded barrels No braces No vertical grips No shotguns with a detachable magazine No shotguns with revolving cylinders No pistols with threaded barrels No Body armor No shrouds (completely or partially encircle the barrel other than a slide (handguards)) No semi-auto rifles with more than 5 round capacity to anyone under 21 No magazine or ammo sales to residents under 18 years of age. Semiauto rifle with a detachable magazine cannot have: Pistol grip, thumbhole stock, or other stock which allows an individual to grip the weapon directly below any portion of the action of the firearm Forward pistol grip Flash suppressor Grenade launcher or flare launcher More than 10 rounds Semiauto rifle with a fixed magazine cannot have: More than 10 rounds Semiauto pistols with a detachable magazine cannot have: Magazine located somewhere outside of the pistol grip A threaded barrel capable of accepting a flash suppressor, forward pistol grip, or silencer Shroud that encircles the barrel except for a slide Secondhand grip More than 10 rounds Semiauto pistol with a fixed magazine cannot have: More than 10 rounds Semiauto shotgun cannot have: Folding or telescoping stock Pistol grip, thumbhole stock, or stock that allows the individual to place the trigger hand under any portion of the action Shroud that encircles the barrel except for a slide Ability to accept a detachable magazine. Revolving cylinder Any semiauto firearm that is not a pistol, revolver, rifle, or shotgun cannot have: Pistol grip, thumbhole stock, or other stock that allows the individual to position the trigger hand under any portion of the action of the weapon Ability to accept a detachable magazine outside of the pistol grip A fixed magazine more than 10 rounds A flash suppressor or silencer, or a threaded barrel A shroud except a slide A secondhand grip An arm brace |
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"I miss the days of being able to shoot all commies" G.B.
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PSA also links you to a “must read compliance info” that immediately gives a shipping restriction link.
Not “it’s your responsibility to know your state laws before ordering”. CMMG’s verbiage suggests if it’s legal to purchase in your state then your gtg. At least that’s how I read it. I can understand why they won’t ship to those places. But nothing during checkout gives any hint you’re breaking their shipping policy. |
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Originally Posted By Cajun_Redneck: PSA also links you to a “must read compliance info” that immediately gives a shipping restriction link. Not “it’s your responsibility to know your state laws before ordering”. CMMG’s verbiage suggests if it’s legal to purchase in your state then your gtg. At least that’s how I read it. I can understand why they won’t ship to those places. But nothing during checkout gives any hint you’re breaking their shipping policy. View Quote Who ships threaded barrels to those locations? Does any major company? OP knows this. |
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"I miss the days of being able to shoot all commies" G.B.
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Originally Posted By akethan: Thier business their rules View Quote View All Quotes View All Quotes Originally Posted By akethan: Originally Posted By Cajun_Redneck: Maybe the products are not restricted in his state? Thier business their rules Their business their rules are not communicated in your yellow box posted prior. The yellow box only mentions “products restricted in your state”, which according to the op, uppers are not restricted. They then double down and say it’s your responsibility to know local and state laws, NOT their rules. How anyone can support cmmg in this is mind boggling. |
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Originally Posted By FDC: Depending on what it is, lots of CMMG stuff is built to order. View Quote You think maybe you would check to make sure the order doesn't break rules BEFORE you custom build something, if you are so concerned about shipping a legal item that you don't got the feelz to ship. Again, this is about customer service. Who wants to do business with a company that wants to play GOTCHA with their customers? We have the IRS and medical insurance for that shit. |
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The chickens are more concerned...
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Preferred Pronoun: Space Lord Mutherfucker
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Originally Posted By FDC: When was the last time Larue responded in their industry section? These subs aren't customer service hotlines. View Quote View All Quotes View All Quotes Originally Posted By FDC: Originally Posted By gunnut284: Kinda telling that CMMG has not responded to a 3 page thread on their own forum section… When was the last time Larue responded in their industry section? These subs aren't customer service hotlines. No idea about Mark but that seems to be the whole point of these industry forums. Most seem to have a business rep who at least answers product questions and handles issues. Part of the reason to deal with a sponsor business over a non-sponsor. |
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-"The truth does not require your belief in it to function."
-Genuine science is about gathering evidence and testing the veracity of theories, not cheerleading for a particular ideology. |
Originally Posted By akethan: Who ships threaded barrels to those locations? Does any major company? OP knows this. View Quote Barrels? Only two I know of that won't are PSA and Optics Planet. Complete threaded uppers like I ordered from CMMG? I've bought lots of them because they aren't restricted. Aero, Brownells, BCA, Diamondback, RTB - I've bout uppers from all of them within the past year or so, all threaded no problems. The only restriction is how you assemble with a lower, as in what you put it on... I'll also add that there are local dealers that sell CMMG uppers, so they know damn well that they aren't restricted here by the state. |
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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Originally Posted By Flathead9: Do you read the full terms and conditions on every purchase you make? No, no you don't. Stop the holier than thou BS. View Quote View All Quotes View All Quotes Originally Posted By Flathead9: Originally Posted By QCMGR: Stupid should hurt! Do you read the full terms and conditions on every purchase you make? No, no you don't. Stop the holier than thou BS. You don’t? I guess you will learn the hard way… |
"Audemus jura nostra defendere"
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All I know is a lot of folks in this thread are perfect candidates for my low labor cost desert location pyramid construction project, for my next chapter. And will do a fantastic job helping keeping everyone else ...er.. "focused", on the task! Everybody will of course have to sign the papyrus - should'a read the fine print written sideways on page 2 sucka's!
My stone - my rules. |
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CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy.
CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. |
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Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote Your response is not "Customer Friendly" and I'd be a bit hostile being charged $300 with NOTHING being shipped. The policy is, by its very nature, which is by your design, an offensive practice. |
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Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote Was the OP aggressive? Did he use insults or profanity with your employees? If not, is CMMG going to ship the product he ordered or refund his money? Even if he did those things, it's pretty pedantic for a company to charge a customer, when the company is mostly to blame for the issue to begin with. It's easy to predict that people will be upset at being treated unfairly and losing money, for no good reason. If someone tries to steal $300 out of your pocket, you can shoot them in the face. If someone uses a website and bullshit policy to steal $300, they and their associates have earned cross words, if they refuse to make it right. How do government entities attack your company for conducting legal commerce? Is someone reviewing your website to make it more customer friendly, with regard to the obvious deficiencies highlighted in this thread? Has your company discussed the possibility that the website in its current form may violate Missouri law 407.020 and be considered an unlawful trade and commerce practice? |
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“frequently work with customers to remove or refund these charges”
So it’s a feature, and not a flaw? |
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Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote This reply is terrible. |
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Originally Posted By Cajun_Redneck: Well if anyone does it now that’s 100% on them. Now to order another A1 stock from cmmg https://i.imgur.com/BMNSUln.png View Quote I still don’t know that it’s kosher that you allow someone to check out with products that you never attempt to ship and then keep a percentage of it. It’s absurd to me that they can’t just exclude the items on their end like almost every other store does. |
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BikerNut:
Normal people like motorcycles. Real people like motorcycles. People who don't like motorcycles are just... weird. |
Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote This customer got ripped off, and this reply makes it worse. You knowingly penalize people with deceptive charges, then you “frequently work with customers” to remove the charges which you know to be incorrect and unjust…As long as those customers meet your subjective standards for politeness… ..But, if the customer shows a hint of “aggression”, then you enjoy hammering them with the deceptive charges that should never have been applied in the first place. I’ve been a customer since the beginning, but I have to say, this style of corporate arrogance, is no way to run a company. You need to fire your IT guy, and fix the website, so that customers in the prohibited zones, Cannot order prohibited items. This is basic stuff, it’s been common practice for over 15 years. You guys are in the wrong here, and will certainly go bankrupt if you don’t fix your attitude and practices. |
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GD- "It's kind of like wading through through slimy lake bed with your feet to find clams below the surface".
- gtfoxy |
Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote So in a nutshell.....CMMG isn't shipping to CT because of legality, but rather due to fears of being subjected to lawsuits by the state. Onus should be on the manufacturer/seller. Get your site updated with better policy clarifications and automated protections for the consumer. Refund the OP his money back. |
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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"Audemus jura nostra defendere"
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Originally Posted By lazyengineer: This reply is terrible. View Quote View All Quotes View All Quotes Originally Posted By lazyengineer: Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. This reply is terrible. |
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Originally Posted By CMMGinc: CMMG prides ourselves on our Customer Service and frequently work with customers to remove or refund these charges. However, when being met with aggression, insults, and profanity, we can choose to enforce our policy. CMMG and its staff are also strong 2nd Amendment supporters. While we begrudgingly have to put these policies into place to protect our business and customers from various attacks from all forms of government entities. We do so to remain in the fight and to provide quality firearms to our customers. View Quote That's laughable. I tried to order a part that is legal in my state. Your entire checkout process said nothing about it being a problem and that I should just know my state laws. Then you keep almost $300? In fact, the last email I received was to reinforce that the magazines I ordered also allowed you to cancel it, but they are compliant in my state and aren't even listed in the restricted shipping section that people found by digging around your site. On top of that, look at my order history, I'd ordered magazines from you previously. |
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Originally Posted By Missilegeek: Was the OP aggressive? Did he use insults or profanity with your employees? If not, is CMMG going to ship the product he ordered or refund his money? Even if he did those things, it's pretty pedantic for a company to charge a customer, when the company is mostly to blame for the issue to begin with. It's easy to predict that people will be upset at being treated unfairly and losing money, for no good reason. If someone tries to steal $300 out of your pocket, you can shoot them in the face. If someone uses a website and bullshit policy to steal $300, they and their associates have earned cross words, if they refuse to make it right. How do government entities attack your company for conducting legal commerce? Is someone reviewing your website to make it more customer friendly, with regard to the obvious deficiencies highlighted in this thread? Has your company discussed the possibility that the website in its current form may violate Missouri law 407.020 and be considered an unlawful trade and commerce practice? View Quote Be honest CMMG... Because I'll post every single email I exchanged. |
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Originally Posted By AaronR: So in a nutshell.....CMMG isn't shipping to CT because of legality, but rather due to fears of being subjected to lawsuits by the state. Onus should be on the manufacturer/seller. Get your site updated with better policy clarifications and automated protections for the consumer. Refund the OP his money back. View Quote That's really not even completely accurate. As I found out after the fact, they have an FFL dealer in the state that they are still shipping to, so clearly they don't have a problem shipping non-regulated parts to the state. I get that they are an FFL, but it's more or less just the FFL transferring an upper, which is something I've never had to do before with reputable companies like Brownells. |
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