User Panel
User Panel
User Panel
AK, USA
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Posted: 4/3/2024 6:03:43 PM EDT
Ordered an Ops Core helmet in M-81 camo, it was showing out for delivery, but updated to “damaged in transit, notifying sender” and no longer shows a delivery date. So what happens when this happens in shipping? (Contacting UPS is useless. They suck.)
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Posted: 4/3/2024 6:06:32 PM EDT
[#1]
The carrier wont let you (receiver) do anything - it will be on the sender to file a claim, provide a replacement, whatever their policy is.
Sucks, but it means delay for your package. |
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AK, USA
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Posted: 4/3/2024 6:08:23 PM EDT
[#2]
That sucks. I hate UPS; this only solidifies my opinion.
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Posted: 4/3/2024 6:08:28 PM EDT
[#3]
Originally Posted By Conspiro-Agnew: Ordered an Ops Core helmet in M-81 camo, it was showing out for delivery, but updated to “damaged in transit, notifying sender” and no longer shows a delivery date. So what happens when this happens in shipping? (Contacting UPS is useless. They suck.) Email us with your invoice# to [email protected] They should contact us and return to us but who knows what they actually end up doing. Feel free to PM as well. |
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AK, USA
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Posted: 4/3/2024 6:17:15 PM EDT
[#4]
Quote HistoryOriginally Posted By TNVC_Will: Email us with your invoice# to [email protected] They should contact us and return to us but who knows what they actually end up doing. Feel free to PM as well. Thank you for the follow up. I replied to a previous email with Mary, but also DM’ed. Appreciate the help, and sorry you guys have to deal with UPS. |
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Posted: 4/3/2024 7:03:55 PM EDT
[#5]
Quote HistoryOriginally Posted By Conspiro-Agnew: Thank you for the follow up. I replied to a previous email with Mary, but also DM’ed. Appreciate the help, and sorry you guys have to deal with UPS. You're welcome and we'll get you squared away. It's so hit or miss and can vary depending on your location. I've personally had bad experiences with all of the major  shippers
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Posted: 4/3/2024 7:12:29 PM EDT
[#6]
@Conspiro-Agnew
Have you measured your head circumference and chinstrap? If not, please please do so! This way since we may have to send you a replacement we can make sure it is the right size. The last thing you want to add on to this situation is getting the helmet only to discover it doesn't fit and having to waste more time getting the right size. |
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AK, USA
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Posted: 4/3/2024 7:16:47 PM EDT
[#7]
Quote HistoryOriginally Posted By TNVC_Will: @Conspiro-Agnew Have you measured your head circumference and chinstrap? If not, please please do so! This way since we may have to send you a replacement we can make sure it is the right size. The last thing you want to add on to this situation is getting the helmet only to discover it doesn't fit and having to waste more time getting the right size. Yes sir. I have a big skull, every issued helmet I’ve ever had, and the previous Ops Core SF I had were all XL. |
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Posted: 4/3/2024 8:59:27 PM EDT
[#8]
Quote HistoryOriginally Posted By Conspiro-Agnew: Yes sir. I have a big skull, every issued helmet I’ve ever had, and the previous Ops Core SF I had were all XL. Good deal |
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AK, USA
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Posted: 4/4/2024 10:20:48 PM EDT
[#9]
Circling back, picked it up at the place they dropped it off. Everything is good, fits perfectly. Thank you, as always, for being on point.
Now, when I get around to ordering nods from you guys (previously got an RNVG body from you guys and built them with tubes from Tom), I may just fly down and pick them up if UPS is my only option. Lol. Thank you again, I’ll also be emailing to thank the ladies for their help too. |
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Posted: 4/5/2024 9:46:50 AM EDT
[#10]
That's fantastic news and I'm glad it got resolved before the weekend for you!
Feel free to holler anytime 
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