User Panel
[#1]
I'd try and send them pictures, you are not asking for a free lunch here. Their product isn't working as designed and I suspect that their CS Rep just isn't understanding that. I'm guessing this is just human error with no malice.
*If* their actual policy is to charge a re-stocking fee on an out of spec item that would be quite disappointing, and I say this as a fellow Dual Lok fan. Sometimes companies really seem to miss the forest for the trees on this kind of stuff. A single hub mount is a rounding error on a rounding error for their P&L, coming at the risk of alienating a loyal customer. I'm confident/hopeful they will make it right. @Green0 |
|
|
[Last Edit: Muricha]
[#2]
June 10th actual copy of Griffin customer service email.
Please send your 3lug adapter and a written note describing the issues you are encountering to the address listed below. When writing the note, please reference RMA ####### and include your contact information (Full Name, Address, Email, Phone Number). Once your 3lug adapter has been received, we will inspect the damages, contact you to authorize any service repairs or replacement. The 3lug adapter may simply be mailed via the included shipping label. If you have any questions please let us know. Hearing Protection LLC Attn. Warranty RMA #1373961 801 S 12th St Watertown, WI 53094 Respectfully, -Jake Griffin Armament Warranty Specialist 262-200-0003 Press 1 They also had a replacement in route via FedEx. Sometimes actually following a vendors published and requested process incites folks to go above and beyond. |
|
-History will remember Snark as the language of ignorance.
-All the fiction novels I once loved I now fear. FJB Our tax $$$ payed for a Pandemic and I didn’t even get swag. |
[#3]
Originally Posted By 135Patriots: I'd try and send them pictures, you are not asking for a free lunch here. Their product isn't working as designed and I suspect that their CS Rep just isn't understanding that. I'm guessing this is just human error with no malice. *If* their actual policy is to charge a re-stocking fee on an out of spec item that would be quite disappointing, and I say this as a fellow Dual Lok fan. Sometimes companies really seem to miss the forest for the trees on this kind of stuff. A single hub mount is a rounding error on a rounding error for their P&L, coming at the risk of alienating a loyal customer. I'm confident/hopeful they will make it right. @Green0 View Quote I don't want to assign malice to his response and my first thought was that this was a canned response that was sent. I responded to ask if he was suggesting I pay a restocking fee for a defective product and have not yet received a response. If I can get out of the office a bit early this afternoon, I will give them a call. |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[#4]
Originally Posted By Muricha: June 10th actual copy of Griffin customer service email. Please send your 3lug adapter and a written note describing the issues you are encountering to the address listed below. When writing the note, please reference RMA ####### and include your contact information (Full Name, Address, Email, Phone Number). Once your 3lug adapter has been received, we will inspect the damages, contact you to authorize any service repairs or replacement. The 3lug adapter may simply be mailed via the included shipping label. If you have any questions please let us know. Hearing Protection LLC Attn. Warranty RMA #1373961 801 S 12th St Watertown, WI 53094 Respectfully, -Jake Griffin Armament Warranty Specialist 262-200-0003 Press 1 View Quote Thanks and that is interesting; certainly more open to a replacement. Perhaps his response was a canned response and he did not carefully read my correspondence before responding. The purpose of my post here was not to stir up trouble but to illustrate the predicament I am in and hope that someone else here has also experienced this fault and has a quick solution. I suspect the mount has lugs that are out of spec and a return/replacement will be necessary. |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[#5]
Originally Posted By WVUSIG: Thanks and that is interesting; certainly more open to a replacement. Perhaps his response was a canned response and he did not carefully read my correspondence before responding. The purpose of my post here was not to stir up trouble but to illustrate the predicament I am in and hope that someone else here has also experienced this fault and has a quick solution. I suspect the mount has lugs that are out of spec and a return/replacement will be necessary. View Quote I’m confident they will work with you. Your post didn’t seem ‘to me’ as a slander but others may and it actually could effect a purchase which is attached to an employee behind a machine. Thats why I don’t like bitching (even if I think deserved) via the internet. It can be misconstrued and it lasts forever which could eventually cost a job. In my case there was just a couple thousands to much anodizing. |
|
-History will remember Snark as the language of ignorance.
-All the fiction novels I once loved I now fear. FJB Our tax $$$ payed for a Pandemic and I didn’t even get swag. |
[#6]
I wouldn't say I've had trouble with the hub mounts per se.
But I've had one stick on, but that was because I gorilla gripped it on and don't do that anymore. As far as them lining up, there's one that's a bit finnicky but if I push the locking collar down, it seats fine, it doesn't slip into place like the other ones I own. Still a fantastic product overall though. |
|
|
[#7]
Originally Posted By Nobody69s: I wouldn't say I've had trouble with the hub mounts per se. But I've had one stick on, but that was because I gorilla gripped it on and don't do that anymore. As far as them lining up, there's one that's a bit finnicky but if I push the locking collar down, it seats fine, it doesn't slip into place like the other ones I own. Still a fantastic product overall though. View Quote The DL is my favorite mount and I made a large investment in moving my 16 cans over to DL. I have had the issue with the teeth not lining up but a little wiggle of the can allows the locking collar to drop down. I tried that with this mount but no luck. I also tried forcing the collar down, still no luck across four different minimalist brakes. |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[#8]
I have a meeting in two minutes on zoom, but when I get off, I'll try to see if I can figure this out if the CS agent is still here at that point.
|
|
Austin, Managing Partner - www.GriffinArmament.com
|
[#9]
|
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[#10]
Jake responded noting no restocking fee for defective equipment. All is well and this turned out to be a miscommunication.
|
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[Last Edit: Green0]
[#11]
@WVUSIG
On looking into this I found that the rings are here, I talked to the CS agent who is handling your ticket and he should be getting back to you with the ability to swap that out to the newer production unit that we can assemble to resolve your issue. On his end he didn't know the parts were here, so his responses were related to his belief we couldn't swap the part right now- not indicative of a greater overall policy to not do that. |
|
Austin, Managing Partner - www.GriffinArmament.com
|
[#12]
My faith in Griffin is completely restored as I feel they went above and beyond what is reasonable to replace my faulty HUB mount. As I mentioned above, I believe this was just a miscommunication with the CS team.
Griffin is shipping me a new mount with a return label to return the faulty mount. I would have been happy with sending the mount in and then having a replacement sent to me or receiving store credit to order a replacement when available on the site again. Hats off to Austin and his team for the excellent customer service. |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[#13]
That's consistent with what I've experienced with Griffin. They're good to go...loving my HRT556 and loving dual lok
|
|
|
[Last Edit: Green0]
[#14]
Originally Posted By WVUSIG: My faith in Griffin is completely restored as I feel they went above and beyond what is reasonable to replace my faulty HUB mount. As I mentioned above, I believe this was just a miscommunication with the CS team. Griffin is shipping me a new mount with a return label to return the faulty mount. I would have been happy with sending the mount in and then having a replacement sent to me or receiving store credit to order a replacement when available on the site again. Hats off to Austin and his team for the excellent customer service. View Quote I appreciate that, but I think we have room for improvement in this interaction. I would prefer the customer to get the long form explanation. I understand the parts arrived from finishing last week, and no assembly of those 1.375 mounts has as yet occurred, but one of the CS functions is a "repair shop" and that ticket should probably get transferred to the repair shop representative, and essentially become an assembly task for the repair shop person as a means of completing the inventory for the exchange. |
|
Austin, Managing Partner - www.GriffinArmament.com
|
[#15]
The more I mess with Dual-Lok, the more I like it. Compared with the brands of QD-style locking mounts that I sell, it’s a simple design but without the apparent wear parts other QD style locking collars have. It’s also not terribly heavy as a HUB adapter.
I HATE the rugged dual taper, I’m neutral on DA, I still like SF, and I think the B&T SF adapter is nice, but not my fav lock release lever. |
|
|
[#16]
Originally Posted By romad99: The more I mess with Dual-Lok, the more I like it. Compared with the brands of QD-style locking mounts that I sell, it’s a simple design but without the apparent wear parts other QD style locking collars have. It’s also not terribly heavy as a HUB adapter. I HATE the rugged dual taper, I’m neutral on DA, I still like SF, and I think the B&T SF adapter is nice, but not my fav lock release lever. View Quote I switched from Plan B to Dual-Lok because I appreciate the piece of mind in not having my can walk off the muzzle device. When I ran Plan B, I was constantly checking my cans after a string of fire to make sure they were tight. 95% of the time, they were tight, but I was not comfortable with it. |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[#17]
|
|
|
[Last Edit: Green0]
[#18]
Originally Posted By Nobody69s: HRT556 can is fucking awesome! I've shot that one way more than my others. Built like a tank! View Quote The G2 version got even more tank like. A Nato partner's suppressor test was simply put 6, 30 round mags through an 11" 416 full auto back to back and they ran it to 10 cycles without a failure and said they liked it the best of the tested suppressors, but wanted more cycles to that point in wear, so we made a version designed to do really well with that, and we kind of liked the stupid feats of durability it was capable of and made it the G2 version which is 6.3" OAL (slightly longer than the original HRT). A dimensionally similar stack is going in the Recce 5 mod 5 also, and that can is a can I saw today (first through production), and the only dilemma with it was whether to make it 6.6 or 6.5" OAL- the 6.5" governed by all the muzzle devices fitting the Recce 5 (something we wanted to happen), and we decided to go with 6.6" OAL because we thought the slight increase in volume with the length might help with sound. The mod5 Recce 5 is 16.4 ounces, so it feels a little heavy, but that sort of increases the differentiation between the tube over and tubeless models we offer, as well as between the Recce 5K and Recce 5. |
|
Austin, Managing Partner - www.GriffinArmament.com
|
[#19]
Originally Posted By Green0: The G2 version got even more tank like. A Nato partner's suppressor test was simply put 6, 30 round mags through an 11" 416 full auto back to back and they ran it to 10 cycles without a failure and said they liked it the best of the tested suppressors, but wanted more cycles to that point in wear, so we made a version designed to do really well with that, and we kind of liked the stupid feats of durability it was capable of and made it the G2 version which is 6.3" OAL (slightly longer than the original HRT). A dimensionally similar stack is going in the Recce 5 mod 5 also, and that can is a can I saw today (first through production), and the only dilemma with it was whether to make it 6.6 or 6.5" OAL- the 6.5" governed by all the muzzle devices fitting the Recce 5 (something we wanted to happen), and we decided to go with 6.6" OAL because we thought the slight increase in volume with the length might help with sound. The mod5 Recce 5 is 16.4 ounces, so it feels a little heavy, but that sort of increases the differentiation between the tube over and tubeless models we offer, as well as between the Recce 5K and Recce 5. View Quote Is the HRT G2 in production? I always find it incredible the abuse that the HRT can take. |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[Last Edit: Green0]
[#20]
I think the second run has been manufactured. The first run was made after the can was developed and those were set aside only for military marketing and sale at that point. The website specs were recently updated but the pictures were not. Someone in marketing is going to update photos soon. We made a sale of the can to the US Air Force at an overseas location, and we were kind of hoping that maybe the second order of those might produce an NSN number and then we could possibly introduce it at that point, but it is an item for sale now. The Air Force personnel visited our headquarters early this year and tested the silencers, and were making a couple stops and also receiving some product in to test, and they selected our product out of the products they looked at which included Huxwrx, but I don't know what other companies products were looked at.
|
|
Austin, Managing Partner - www.GriffinArmament.com
|
[#21]
Originally Posted By Green0: I think the second run has been manufactured. The first run was made after the can was developed and those were set aside only for military marketing and sale at that point. The website specs were recently updated but the pictures were not. Someone in marketing is going to update photos soon. We made a sale of the can to the US Air Force at an overseas location, and we were kind of hoping that maybe the second order of those might produce an NSN number and then we could possibly introduce it at that point, but it is an item for sale now. The Air Force personnel visited our headquarters early this year and tested the silencers, and were making a couple stops and also receiving some product in to test, and they selected our product out of the products they looked at which included Huxwrx, but I don't know what other companies products were looked at. View Quote I have posted this here on ARF before and elsewhere but my two Flow 556K cans are the most disappointing cans that I own. Their marketing team did a bang up job getting those cans out into influencer hands and pushing the hype. Expensive lesson to learn to avoid YouTube and Reddit hype. I say the above with a caveat -- my priorities in a can are HUB compatible, then sound, then back pressure. It's decent with back pressure, obviously not HUB compatible, and really loud. I guess they look cool... |
|
Montani Semper Liberi
NRA Life Member - GOA - WVCDL |
[Last Edit: Green0]
[#22]
Originally Posted By WVUSIG: I have posted this here on ARF before and elsewhere but my two Flow 556K cans are the most disappointing cans that I own. Their marketing team did a bang up job getting those cans out into influencer hands and pushing the hype. Expensive lesson to learn to avoid YouTube and Reddit hype. I say the above with a caveat -- my priorities in a can are HUB compatible, then sound, then back pressure. It's decent with back pressure, obviously not HUB compatible, and really loud. I guess they look cool... View Quote When I looked at the Flow 556K and I had it in my hands and tested it, I felt it was really the best can ever to come out of OSS/Hux. I also felt it was still loud, and still has some muzzle flash, but they did really reduce muzzle flash over their other models, and the can is short, and pretty light, and I think the flash hider that is really a kind of muzzle brake is a pretty interesting muzzle device. I wouldn't personally be happy with the sound reduction but it was a good improvement for Huxwrx. I feel the way it gets stuck on the mount is probably the worst attribute of the can. I think your comment on hype is terrifically relevant. The hype around that can was insane. We outperformed that can in flash, sound, and ear dosing in a can half the price in the Recce 5K in only 2 weeks of development. To me the Recce 5K was a mental exercise designed around the 2 weeks of notice we had for the FBI contract submission- rumor was they had 1.5 years of look ahead on that. It was kind of a fuck you to the hype that looks like a massive human manipulation strategy. Hux, in my opinion, is great at manipulating consumers and managing social media influencer programs. That's where they might be among the best in the sound suppressor industry. To many of the companies- it appears manipulating people is a way higher priority than making good products. From what I understand the FBI trains in shoot houses and on ranges with the Hux can, and then runs no cans in the field. As a training can, the Hux can makes a lot of sense as it is sound reducing with lower than normal backpressure- enhancing ear protection in conjunction with ear protection, while managing the air quality for the operator to a low liability. |
|
Austin, Managing Partner - www.GriffinArmament.com
|
Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!
You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.