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Posted: 7/26/2024 12:16:40 PM EDT
I switched my cans over to DL over the last year from Plan B. I have been very vocal in my love of Dual-Lok but ran into an issue when I installed a new HUB mount on my new PWS Vent 3 can. When attaching it to my minimalist brake, the interfacing lugs of the mount will not fully seat on the brake. It is almost as though the lugs are too big. I tried it on three other different minimalist brakes and all had the same result. The lack of an effective interface allows the can to spin back off, effectively negating the whole purpose of the Dual-Lok system. I replaced the HUB mount with another new HUB mount that I had and it works fine, so it will remain on my PWS.

I reached out to Griffin via their Contact Us page and received a less-than-satisfactory response, at least in my opinion. Jake from Griffin advised that I needed to pay to return the mount and also incur a 10% restocking fee. This, to me, is a poor response and solution to a defective product. I will post screenshots of the interaction below as I believe I adequately explained the issue so that a reasonable person would understand this is a defective product. Perhaps I am wrong and did not effectively communicate that.

At this point, I am unwilling to pay a restocking fee for what I believe should be a simple replacement. So, for the hive, am I doing something wrong here? Is there something I am missing? Anybody else run into an issue where their locking collar lugs will not interface completely with a DL muzzle device? I am certainly not new to DL as I run DL on all of my cans; certainly re-thinking that decision at this point.


Link Posted: 7/26/2024 1:34:18 PM EDT
[#1]
I'd try and send them pictures, you are not asking for a free lunch here. Their product isn't working as designed and I suspect that their CS Rep just isn't understanding that. I'm guessing this is just human error with no malice.

*If* their actual policy is to charge a re-stocking fee on an out of spec item that would be quite disappointing, and I say this as a fellow Dual Lok fan. Sometimes companies really seem to miss the forest for the trees on this kind of stuff. A single hub mount is a rounding error on a rounding error for their P&L, coming at the risk of alienating a loyal customer.

I'm confident/hopeful they will make it right.

@Green0
Link Posted: 7/26/2024 1:45:02 PM EDT
[Last Edit: Muricha] [#2]
June 10th actual copy of Griffin customer service email.

Please send your 3lug adapter and a written note describing the issues you are encountering to the address listed below. When writing the note, please reference RMA #######  and include your contact information (Full Name, Address, Email, Phone Number). Once your 3lug adapter has been received, we will inspect the damages, contact you to authorize any service repairs or replacement. The 3lug adapter may simply be mailed via the included shipping label. If you have any questions please let us know.
Hearing Protection LLC
Attn. Warranty RMA #1373961
801 S 12th St
Watertown, WI 53094

Respectfully,

-Jake

Griffin Armament Warranty Specialist
262-200-0003 Press 1


They also had a replacement in route via FedEx.

Sometimes actually following a vendors published and requested process incites folks to go above and beyond.
Link Posted: 7/26/2024 1:45:43 PM EDT
[#3]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By 135Patriots:
I'd try and send them pictures, you are not asking for a free lunch here. Their product isn't working as designed and I suspect that their CS Rep just isn't understanding that. I'm guessing this is just human error with no malice.

*If* their actual policy is to charge a re-stocking fee on an out of spec item that would be quite disappointing, and I say this as a fellow Dual Lok fan. Sometimes companies really seem to miss the forest for the trees on this kind of stuff. A single hub mount is a rounding error on a rounding error for their P&L, coming at the risk of alienating a loyal customer.

I'm confident/hopeful they will make it right.

@Green0
View Quote


I don't want to assign malice to his response and my first thought was that this was a canned response that was sent. I responded to ask if he was suggesting I pay a restocking fee for a defective product and have not yet received a response. If I can get out of the office a bit early this afternoon, I will give them a call.
Link Posted: 7/26/2024 1:50:58 PM EDT
[#4]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Muricha:
June 10th actual copy of Griffin customer service email.

Please send your 3lug adapter and a written note describing the issues you are encountering to the address listed below. When writing the note, please reference RMA #######  and include your contact information (Full Name, Address, Email, Phone Number). Once your 3lug adapter has been received, we will inspect the damages, contact you to authorize any service repairs or replacement. The 3lug adapter may simply be mailed via the included shipping label. If you have any questions please let us know.
Hearing Protection LLC
Attn. Warranty RMA #1373961
801 S 12th St
Watertown, WI 53094

Respectfully,

-Jake
Griffin Armament Warranty Specialist
262-200-0003 Press 1
View Quote


Thanks and that is interesting; certainly more open to a replacement. Perhaps his response was a canned response and he did not carefully read my correspondence before responding.

The purpose of my post here was not to stir up trouble but to illustrate the predicament I am in and hope that someone else here has also experienced this fault and has a quick solution. I suspect the mount has lugs that are out of spec and a return/replacement will be necessary.
Link Posted: 7/26/2024 2:00:47 PM EDT
[#5]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By WVUSIG:


Thanks and that is interesting; certainly more open to a replacement. Perhaps his response was a canned response and he did not carefully read my correspondence before responding.

The purpose of my post here was not to stir up trouble but to illustrate the predicament I am in and hope that someone else here has also experienced this fault and has a quick solution. I suspect the mount has lugs that are out of spec and a return/replacement will be necessary.
View Quote


I’m confident they will work with you.

Your post didn’t seem ‘to me’ as a slander but others may and it actually could effect a purchase which is attached to an employee behind a machine. Thats why I don’t like bitching (even if I think deserved) via the internet. It can be misconstrued and it lasts forever which could eventually cost a job.

In my case there was just a couple thousands to much anodizing.

Link Posted: 7/26/2024 2:54:10 PM EDT
[#6]
I wouldn't say I've had trouble with the hub mounts per se.
But I've had one stick on, but that was because I gorilla gripped it on and don't do that anymore.
As far as them lining up, there's one that's a bit finnicky but if I push the locking collar down, it seats fine, it doesn't slip into place like the other ones I own.
Still a fantastic product overall though.
Link Posted: 7/26/2024 3:04:43 PM EDT
[#7]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Nobody69s:
I wouldn't say I've had trouble with the hub mounts per se.
But I've had one stick on, but that was because I gorilla gripped it on and don't do that anymore.
As far as them lining up, there's one that's a bit finnicky but if I push the locking collar down, it seats fine, it doesn't slip into place like the other ones I own.
Still a fantastic product overall though.
View Quote

The DL is my favorite mount and I made a large investment in moving my 16 cans over to DL. I have had the issue with the teeth not lining up but a little wiggle of the can allows the locking collar to drop down. I tried that with this mount but no luck. I also tried forcing the collar down, still no luck across four different minimalist brakes.
Link Posted: 7/26/2024 3:29:16 PM EDT
[#8]
Link Posted: 7/26/2024 3:38:10 PM EDT
[#9]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Green0:
I have a meeting in two minutes on zoom, but when I get off, I'll try to see if I can figure this out if the CS agent is still here at that point.
View Quote


Thanks, Austin. I certainly do not expect you to look into it, but I do appreciate it.
Link Posted: 7/26/2024 4:21:22 PM EDT
[#10]
Jake responded noting no restocking fee for defective equipment. All is well and this turned out to be a miscommunication.
Link Posted: 7/26/2024 5:07:31 PM EDT
[Last Edit: Green0] [#11]
Link Posted: 7/26/2024 5:50:02 PM EDT
[#12]
My faith in Griffin is completely restored as I feel they went above and beyond what is reasonable to replace my faulty HUB mount. As I mentioned above, I believe this was just a miscommunication with the CS team.

Griffin is shipping me a new mount with a return label to return the faulty mount. I would have been happy with sending the mount in and then having a replacement sent to me or receiving store credit to order a replacement when available on the site again.

Hats off to Austin and his team for the excellent customer service.
Link Posted: 7/26/2024 6:23:56 PM EDT
[#13]
That's consistent with what I've experienced with Griffin. They're good to go...loving my HRT556 and loving dual lok
Link Posted: 7/26/2024 6:40:43 PM EDT
[Last Edit: Green0] [#14]
Link Posted: 7/27/2024 12:27:40 AM EDT
[#15]
Link Posted: 7/29/2024 9:30:01 AM EDT
[#16]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By romad99:
The more I mess with Dual-Lok, the more I like it.  Compared with the brands of QD-style locking mounts that I sell, it’s a simple design but without the apparent wear parts other QD style locking collars have. It’s also not terribly heavy as a HUB adapter.  

I HATE the rugged dual taper, I’m neutral on DA, I still like SF, and I think the B&T SF adapter is nice, but not my fav lock release lever.
View Quote


I switched from Plan B to Dual-Lok because I appreciate the piece of mind in not having my can walk off the muzzle device. When I ran Plan B, I was constantly checking my cans after a string of fire to make sure they were tight. 95% of the time, they were tight, but I was not comfortable with it.
Link Posted: 7/29/2024 5:49:43 PM EDT
[#17]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By 135Patriots:
That's consistent with what I've experienced with Griffin. They're good to go...loving my HRT556 and loving dual lok
View Quote
HRT556 can is fucking awesome!
I've shot that one way more than my others.
Built like a tank!
Link Posted: 7/29/2024 7:31:54 PM EDT
[Last Edit: Green0] [#18]
Link Posted: 7/29/2024 7:53:43 PM EDT
[#19]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Green0:


The G2 version got even more tank like.  A Nato partner's suppressor test was simply put 6, 30 round mags through an 11" 416 full auto back to back and they ran it to 10 cycles without a failure and said they liked it the best of the tested suppressors, but wanted more cycles to that point in wear, so we made a version designed to do really well with that, and we kind of liked the stupid feats of durability it was capable of and made it the G2 version which is 6.3" OAL (slightly longer than the original HRT).  

A dimensionally similar stack is going in the Recce 5 mod 5 also, and that can is a can I saw today (first through production), and the only dilemma with it was whether to make it 6.6 or 6.5" OAL- the 6.5" governed by all the muzzle devices fitting the Recce 5 (something we wanted to happen), and we decided to go with 6.6" OAL because we thought the slight increase in volume with the length might help with sound.  The mod5 Recce 5 is 16.4 ounces, so it feels a little heavy, but that sort of increases the differentiation between the tube over and tubeless models we offer, as well as between the Recce 5K and Recce 5.
View Quote


Is the HRT G2 in production? I always find it incredible the abuse that the HRT can take.
Link Posted: 7/29/2024 8:10:21 PM EDT
[Last Edit: Green0] [#20]
Link Posted: 7/29/2024 8:20:04 PM EDT
[#21]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Green0:
I think the second run has been manufactured.  The first run was made after the can was developed and those were set aside only for military marketing and sale at that point.  The website specs were recently updated but the pictures were not.  Someone in marketing is going to update photos soon. We made a sale of the can to the US Air Force at an overseas location, and we were kind of hoping that maybe the second order of those might produce an NSN number and then we could possibly introduce it at that point, but it is an item for sale now.  The Air Force personnel visited our headquarters early this year and tested the silencers, and were making a couple stops and also receiving some product in to test, and they selected our product out of the products they looked at which included Huxwrx, but I don't know what other companies products were looked at.
View Quote


I have posted this here on ARF before and elsewhere but my two Flow 556K cans are the most disappointing cans that I own. Their marketing team did a bang up job getting those cans out into influencer hands and pushing the hype.

Expensive lesson to learn to avoid YouTube and Reddit hype.

I say the above with a caveat -- my priorities in a can are HUB compatible, then sound, then back pressure. It's decent with back pressure, obviously not HUB compatible, and really loud. I guess they look cool...
Link Posted: 7/29/2024 9:06:12 PM EDT
[Last Edit: Green0] [#22]
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