Posted: 5/21/2020 9:08:53 AM EDT
|
I bought a Caldwell sled directly from them. It is defective to the extent the screw threading is defective and I cannot put it together (Upper Frame Tube). I have been waiting 3 weeks for a response from their customer service. Despite several requests, I only get automated responses. Are you having such problems? Thanks. |
We should be up and running in 6 to 9 months
Joined:
May 2017
Posts:
1909
EE: 100% (70)
OH, USA
|
Call them? Where did you buy it at? Could just swap it? I dealt with their CS awhile ago when I had a jacket separate and thwack the LCD of my Ballistic G2. They were friendly, but not particularly helpful. I wanted to buy a replacement screen, but they did not offer them separately they said. All they could do was offer to sell me an entire unit, at a discount vs. MSRP, which, wasn't much of a discount. I think they offered it for $10 less than I paid for it on Amazon. I thanked them for their help, declined to take them up on their offer, and bought a LabRadar. I still think it's the best optical chronograph out there for the money (maybe regardless of cost), but their CS wasn't particularly noteworthy in either direction. Sorry, only experience I have but thought I'd mention it. |