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Posted: 6/15/2023 9:30:45 PM EST
[#1]
Quote HistoryQuoted: for those that dont realize it, every mouse move click etc on THIS website is most likely recorded. relative worked for a company that installed software on the web server that would record everything that happened as a user interacted with the client's website. as an example, as i type this reply, it is possible (and many companies use software that does this) that its being recorded and even if i dont hit the submit, what i type is being recorded and saved. the purpose of this is for a company to better analyze what customers do, what they move their mouse onto and how they navigate a site. its captured in detailed so that analytics can be run against all user interactions, even ones that you dont 'submit'.. the company im familiar with is quantum metric, but there are a bunch of companies that provide similar software. ive seen a demo of this where a 'session' was retrieved to review the actual most moves and clicks. bottom line, the software and systems are so sophisticated these days, the ability to store huge amounts of data on very fast sans in server farms that you should assume anytime you interact with something on the internet, its being recorded. and as the power of hardware and AI and analytics increases, it will only get more so... Quote HistoryQuoted: Quoted: Because you can’t or didn’t read. She has no problem with it. I’m interested in the IT aspect of it. for those that dont realize it, every mouse move click etc on THIS website is most likely recorded. relative worked for a company that installed software on the web server that would record everything that happened as a user interacted with the client's website. as an example, as i type this reply, it is possible (and many companies use software that does this) that its being recorded and even if i dont hit the submit, what i type is being recorded and saved. the purpose of this is for a company to better analyze what customers do, what they move their mouse onto and how they navigate a site. its captured in detailed so that analytics can be run against all user interactions, even ones that you dont 'submit'.. the company im familiar with is quantum metric, but there are a bunch of companies that provide similar software. ive seen a demo of this where a 'session' was retrieved to review the actual most moves and clicks. bottom line, the software and systems are so sophisticated these days, the ability to store huge amounts of data on very fast sans in server farms that you should assume anytime you interact with something on the internet, its being recorded. and as the power of hardware and AI and analytics increases, it will only get more so... Maybe if you're a tard and run all the JS on your personal system. If you're using a company computer at any sizable company, they'll intentionally turn all logging on and add their certificates to the system/web browser so they can see everything being sent around the network or to the Internet. They do all this to ensure you're not abusing privileged information, but if they see you violating other policy, it can also be used against you. |
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Posted: 6/15/2023 9:40:15 PM EST
[#2]
Quoted: She’s an 18-year veteran RN in an EP lab at a large hospital system. Her and a few others are having all of their computer login time monitored as they do their charting. She logs in and her background changes to black. She says the only time this happened in the past was when she called IT for help and they took over her screen. One time today she noticed her mouse cursor was frozen for a bit. Apparently the hospital system does random audits like this, but I’m wondering what brand of software would they be using? She said it seems to be on autopilot and doesn’t seem like there’s a live person watching. Most likely is management and IT fuckery,... but she should still tell IT and her manager, there is always a chance someone compromised the system. People are dumb and will gladly move stuff around on random thumbdrives or click random links in their emails. |
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Posted: 6/15/2023 9:44:40 PM EST
[#3]
Quote HistoryQuoted: Very unlikely someone is just sitting there just watching... IT can monitor and see everything she does anyways when she logs in. Wouldn't even worry about it. Do her job and move on. just retired from ~20 years in health care. Id sooner push carts at Walmart before going back |
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Posted: 6/15/2023 9:52:07 PM EST
[#4]
Quote HistoryQuoted: for those that dont realize it, every mouse move click etc on THIS website is most likely recorded. relative worked for a company that installed software on the web server that would record everything that happened as a user interacted with the client's website. as an example, as i type this reply, it is possible (and many companies use software that does this) that its being recorded and even if i dont hit the submit, what i type is being recorded and saved. the purpose of this is for a company to better analyze what customers do, what they move their mouse onto and how they navigate a site. its captured in detailed so that analytics can be run against all user interactions, even ones that you dont 'submit'.. the company im familiar with is quantum metric, but there are a bunch of companies that provide similar software. ive seen a demo of this where a 'session' was retrieved to review the actual most moves and clicks. bottom line, the software and systems are so sophisticated these days, the ability to store huge amounts of data on very fast sans in server farms that you should assume anytime you interact with something on the internet, its being recorded. and as the power of hardware and AI and analytics increases, it will only get more so... Quote HistoryQuoted: Quoted: Because you can’t or didn’t read. She has no problem with it. I’m interested in the IT aspect of it. for those that dont realize it, every mouse move click etc on THIS website is most likely recorded. relative worked for a company that installed software on the web server that would record everything that happened as a user interacted with the client's website. as an example, as i type this reply, it is possible (and many companies use software that does this) that its being recorded and even if i dont hit the submit, what i type is being recorded and saved. the purpose of this is for a company to better analyze what customers do, what they move their mouse onto and how they navigate a site. its captured in detailed so that analytics can be run against all user interactions, even ones that you dont 'submit'.. the company im familiar with is quantum metric, but there are a bunch of companies that provide similar software. ive seen a demo of this where a 'session' was retrieved to review the actual most moves and clicks. bottom line, the software and systems are so sophisticated these days, the ability to store huge amounts of data on very fast sans in server farms that you should assume anytime you interact with something on the internet, its being recorded. and as the power of hardware and AI and analytics increases, it will only get more so... 
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Posted: 6/15/2023 9:57:24 PM EST
[#5]
Quoted: She’s an 18-year veteran RN in an EP lab at a large hospital system. Her and a few others are having all of their computer login time monitored as they do their charting. She logs in and her background changes to black. She says the only time this happened in the past was when she called IT for help and they took over her screen. One time today she noticed her mouse cursor was frozen for a bit. Apparently the hospital system does random audits like this, but I’m wondering what brand of software would they be using? She said it seems to be on autopilot and doesn’t seem like there’s a live person watching. Company phone, computer, tablet etc etc, they are always watching. She has almost certainly signed something saying as much but legally it is pretty much looked as if they own it, they can do whatever they want to with it. And this is why when I see people fucking off at the office on the company laptops, I am just waiting for the shoe to drop on them. Also a reason why I don't have a company phone and use my personal. Would rather my personal number be out there than having to manage two phones and/or let the company pay for mine like some people do. Fuck that. |
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Posted: 6/15/2023 9:58:23 PM EST
[#6]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. Which most employees voluntarily surrender when they sign an employment agreement. Nearly every large employer has open language covering no expectations of privacy and consent to monitoring of company owned devices/systems in the coc documents. |
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Posted: 6/15/2023 10:01:31 PM EST
[#7]
Quoted: I’ve come to the conclusion that the healthcare field is the last place I would want to work. Sounds like hospital management is full of power seeking cunts. Quoted: Wow can they do that? Pretty sure that violates privacy and free speech. You two HAVE to be kidding me. Holy Fuck. Repeat after me: Its not your equipment and it's not your time. |
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Posted: 6/15/2023 10:07:31 PM EST
[#8]
Quote HistoryQuoted: They do that to make sure that HIPPA isn't being violated. You'd be surprised at how many hospital employees go looking through charts of people they know or local (and even national ) celebrities. This. Everything you access is monitored. If you are caught snooping or trying to access records that aren't part of the job that's a violation. And yep, there have been celebrities in the hospital and a slew of dismissals from people snooping. It's pretty obvious that everything you access is tracked, every year we have to do "courses" on the computer for a plethora of things, it's park of being employed, everyone has to complete them. Things like fire safety, signs of abuse, and accessing records. I can't believe the wife is surprised. |
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Posted: 6/15/2023 10:08:17 PM EST
[#9]
Quote HistoryQuoted: Tell her to tell them to FOAD. Quote HistoryQuoted: Quoted: She's an 18-year veteran RN in an EP lab at a large hospital system. Her and a few others are having all of their computer login time monitored as they do their charting. She logs in and her background changes to black. She says the only time this happened in the past was when she called IT for help and they took over her screen. One time today she noticed her mouse cursor was frozen for a bit. Apparently the hospital system does random audits like this, but I'm wondering what brand of software would they be using? She said it seems to be on autopilot and doesn't seem like there's a live person watching. Tell her to tell them to FOAD.  |
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Posted: 6/15/2023 10:08:44 PM EST
[#10]
Quote HistoryQuoted: Healthcare in general needs to apologize to their customers for playing along with the CDC and Big Pharma. Some individuals have but it's a big ask. |
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Posted: 6/15/2023 10:18:38 PM EST
[#11]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. You have no expectation of privacy when using employer data systems. Your freedom of speech only applies to the government not restricting it. |
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Posted: 6/15/2023 10:22:26 PM EST
[#12]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. What now? Are you being sarcastic? Or do you just have absolutely no idea what you're talking about? |
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Posted: 6/15/2023 10:24:02 PM EST
[#13]
Quote HistoryQuoted: Tell her to tell them to FOAD. Quote HistoryQuoted: Quoted: She’s an 18-year veteran RN in an EP lab at a large hospital system. Her and a few others are having all of their computer login time monitored as they do their charting. She logs in and her background changes to black. She says the only time this happened in the past was when she called IT for help and they took over her screen. One time today she noticed her mouse cursor was frozen for a bit. Apparently the hospital system does random audits like this, but I’m wondering what brand of software would they be using? She said it seems to be on autopilot and doesn’t seem like there’s a live person watching. Tell her to tell them to FOAD. So, quit, you mean? Every employer does this, or at least has the full legal right to. |
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Posted: 6/15/2023 10:28:41 PM EST
[#14]
Quote HistoryQuoted: Usually. I was fortunate to work at one place that sprung the big bucks for Epic (one "brand" of healthcare charting). It was nice. Place I'm at now deliberately cheaped out on a "lite" (incomplete) version of the crappiest "brand". Feels like living in the dark ages and productivity suffers because it takes three times as long as it does on a better system to do the same thing. Penny wise and pound foolish. Quote HistoryQuoted: Quoted: Quoted: She's not worried. I'm wondering what software vendor a hospital IT department would use. Usually. I was fortunate to work at one place that sprung the big bucks for Epic (one "brand" of healthcare charting). It was nice. Place I'm at now deliberately cheaped out on a "lite" (incomplete) version of the crappiest "brand". Feels like living in the dark ages and productivity suffers because it takes three times as long as it does on a better system to do the same thing. Penny wise and pound foolish. Wife’s hospital uses Epic. She was a “super user”. |
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Posted: 6/15/2023 10:29:01 PM EST
[#15]
Quote HistoryQuoted: What you described is the default background for ConnectWise Control on an active connection. Could be for other vendors, not sure. TeamViewer goes black as well. |
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Posted: 6/16/2023 12:00:36 AM EST
[#16]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. Privacy is an illusion. Violation is universal. |
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Posted: 6/16/2023 12:05:37 AM EST
[#17]
Quote HistoryQuoted: TeamViewer goes black as well. Quote HistoryQuoted: Quoted: What you described is the default background for ConnectWise Control on an active connection. Could be for other vendors, not sure. TeamViewer goes black as well. Both of those are widely used by Indian scammers and they give a fuckall about it. |
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Posted: 6/16/2023 12:06:07 AM EST
[#18]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. lol |
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Posted: 6/16/2023 12:27:03 AM EST
[#19]
I work in healthcare IT. Pretty much every entry you make in the system, every part of the chart you access, how long you are in that part of the chart, timestamps of actions, etc are all logged and kept as an audit trail.
No one goes in and looks at those records, unless they have a reason to. Like you are potentially violating privacy of a patient, or that are trying to track down medication irregularities, etc. It’s safe to assume though that every computer can be monitored. Edit: the audit trail stuff is all tracked within the EMR system itself. Our remote login support software that we use to help folks is called “BeyondTrust”. Formerly known as Bomgar. |
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Posted: 6/16/2023 5:14:28 AM EST
[#20]
I love these threads.
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Posted: 6/16/2023 5:19:53 AM EST
[#21]
Assume every employer does it all the time and act accordingly.
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Posted: 6/16/2023 5:23:24 AM EST
[#22]
Quote HistoryQuoted: If you're using an employer's system, you should always assume that everything is being monitored. She probably signed something to that effect already. There are a thousand ways to do it. That said, our company intranet main page is chock full of links to real, pop, and gossip news.  |
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Posted: 6/16/2023 5:25:29 AM EST
[#23]
Quote HistoryQuoted: I've come to the conclusion that the healthcare field is the last place I would want to work. Sounds like hospital management is full of power seeking cunts.
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Posted: 6/16/2023 5:28:09 AM EST
[#24]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. lol |
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Posted: 6/16/2023 5:29:58 AM EST
[#25]
...
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Posted: 6/16/2023 5:30:13 AM EST
[#26]
sounds like possible HIPAA violations.
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Posted: 6/16/2023 5:33:58 AM EST
[#27]
Last week OP was a blonde 30 something year old single female.
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Posted: 6/16/2023 5:45:13 AM EST
[#28]
Her FBI agent was probably trying to figure out why she lost control of your wife's mouse.
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Posted: 6/16/2023 5:50:18 AM EST
[#29]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. Dude, your own government does it. They get around and constitutional issues by buying the info from a 3rd party. |
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Posted: 6/16/2023 5:52:20 AM EST
[#30]
I do my personal browsing at work on my phone, through cellular, not connected to Wi-Fi.
And I’m in IT. |
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Posted: 6/16/2023 7:22:46 AM EST
[#31]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. They own the equipment, system, and the time they're paying you to work. Creepy? Sure. Violations? Nope. Not your property or personal time. |
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Posted: 6/16/2023 7:28:55 AM EST
[#32]
Monitask, BrowseReporter, there’s probably a dozen others that track screen time, screenshots, time between activity, web history, etc.
It puts all of this activity into a dashboard by employee groups or teams and can be a useful tool for a shitty manager to act like they know what they are doing. Specifically for the medical field, all entries are tracked for auditing down the road, if needed. |
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Posted: 6/16/2023 7:28:59 AM EST
[#33]
ConnectWise won't black out the background, at least it doesn't for me. Neither does Bomgar for me. I don't think it would be Bomgar because, at least from my experience, you have to have a user initiate the session.
ConnectWise is one of my most used pieces of software to shadow in over people. It's especially nice because when I'm trying to do something and a user walks up to a PC and is fucking oblivious even though they can see stuff going on on the screen, I can block their inputs.
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Posted: 6/16/2023 7:30:27 AM EST
[#34]
Quote HistoryQuoted: HIPPA? never heard of it. I only know HIPAA, but I'm not a doctor or anything. Quote HistoryQuoted: Quoted: They do that to make sure that HIPPA isn't being violated. You'd be surprised at how many hospital employees go looking through charts of people they know or local (and even national ) celebrities. Forgive me the typo, Jesus are you guys harsh, LOL.
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Posted: 6/16/2023 7:46:16 AM EST
[#35]
Are other people seeing the same thing? Could just be the remote assistance software didn’t terminate the screen share session properly after the last time IT remoted onto her system. I’ve seen that before. Remote assistance usually blacks out the background, but I’ve not seen monitoring software do that.
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Posted: 6/16/2023 8:02:02 AM EST
[#36]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. yes they can do that and no it doesn't. When you log on to an organization owned machine you are subject to whatever policies they want to enforce. It's not done that way to be creepy and most IT people dont have the free time to just sit back and say "oh hey lets see what this person is doing" The reason there are policies and stipulations on what you can do on company owned technology is not because they want to be jerks about it, they want to protect the assets (computer) and data. I see it ALL the time. Last week a user got bored at work and decided to search for unclaimed money. Searched it in a search engine and went to the first site that popped up (because of search engine poisoning) the first site was malicious. Put their information in and downloaded the "report" that was generated. That "report" contained a script and malware. Isolated the machine and it has now been wiped. But imagine if that happened at a hospital. Now you are on the evening news because patient data was stolen, now lawsuits ensue because patients trusted you with information. |
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Posted: 6/16/2023 8:06:00 AM EST
[#37]
Reminds me of back when I was 19 years old (1998) working at the Airlines, and after my shift was over one night, deciding to look up porn on the managers computer. Apparently tech down in Seattle monitored that, even back in 1997.
Oops ?? |
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Posted: 6/16/2023 10:50:36 AM EST
[#38]
Quote HistoryQuoted: Incredibly irresponsible too, if IT is remoting in in such a way that they can control the nurses computer instead of observing. If they screw up and delete or alter charting… Yes, and no. If I have to remote in to help, and it's a medical chart related problem, then the user drives the session. If it's something that involves computer, printing, or other application issues on their computer, I drive the session. If they happen to have a patient record up when I remote in for a non-patient related issue, I minimize the session so the information is not visible to me and nothing happens to it. I get in and out as quickly as I can, so the user can get back to work. They're there to support the patients, I'm there to support the docs and staff. My job is to help make their job easier and go more smoothly. |
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Posted: 6/16/2023 11:06:00 AM EST
[#39]
Quote HistoryQuoted: Wow can they do that? Pretty sure that violates privacy and free speech. Not when you are on the clock. Every employer has the right to surveil anything and everything on their premises, except the actual toilets being used. Their computer, phone, etc, their equipment, their rules. |
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