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First, if you’re going to be a FUDD, and tell me how I’m wrong, and I just need to deal with people better, and put up with incompetence and mediocrity… JUST DON’T READ THIS!!!! and keep your opinions to yourself!!! I’ve been a business owner for 30 years and I WANT my customers to tell me what I’m going to say, so I can improve my business and make things better for my customers.

The short answer is: PSA doesn’t care about helping their online customers. Therefore it’s a waste of my time to try to buy from them, and a waste of my money to give it to them. This isn’t the first time I’ve had the issue with PSA that I describe bellow.. it’s just the last time I’ll ever deal with it.

Here’s how I know they don’t care about their online customers. Online customers ONLY have 3 ways to handle an issue.

a) They do have actual customer service people, but they are only available Mon-Fri 9am-5pm EST… this is a bit of an issue on weekends when the do a Daily Deal that is only good for one day. (Their retail stores are open Mon-Sat 9am-8pm, and Sun 9am-6pm… but they WILL NOT talk to you about any online issues, OR even pass your online complaints or issues along.) This wouldn’t be totally unacceptable IF options b) or c) gave any relief.

b) They have a chat bot that can’t solve anything. It’s basically a Frequently Asked Questions section in a chat bot format. Not much help there.

c) They have email contact section that has a glaring issues that should and would be fixed IF they cared about customer service and online purchases.  (FYI, tried to pass this on to one of their store managers,  but he didn’t want to hear it, didn’t care, and… well… was a total FUDD!)  You see the email section is has a required Contact Reason, and every Reason they have listed requires and Order Number. Which needs to be entered into their required field Order Number. Without that… you CAN NOT email them. There is no general email, general question code, etc.

SO…. Why is any of this a big deal? Why don’t I just STFU, go about my day… well, They sent me a email about a One Day Sale. And I went to make a the purchase, and their system says my “card was declined by the issuing bank” Well, I have tons of credit, never had an issue, my credit score is over 800 and never carry a balance on any cards, so a decline is very concerning. I call my card… 10 minutes on hold… they tell me they didn’t decline my card. OK.. so long story short… I tried 5 cards, from 5 banks, using 3 different browsers.. same issue every time. I called each card to make sure they didn’t decline me, same story each time, my cards are fine no problem in their side.

It’s Saturday, it’s a One Day Sale… Option b) no help there… Option c) no help there.. option a) not until Monday… SO.. I mistakenly figured this was a issue that should be passed onto someone at PSA.. I mean, at the least I thought I could at least have a store manager pass on the issue, record that I did try to make the purchase on Sat, could have them honor the price on Monday when they figure it all out BOY WAS I WRONG!!! The first department manager was nice enough, I told him I knew he couldn’t help me but was hoping he could pass on my issue etc.. he listened to me for a few minutes explain everything to the point that he put me on hold, got the store manager and told me to hold for him. I was on hold for  a few minutes and thought that the store manager would be helpful. NOPE! The FUDD went off about he couldn’t help me, that I’d have to use “options a, b, c” not his concern, they can’t help, they can’t pass it on they don’t talk to the online sales, that there was no way there was anything he could do, etc. etc.

So, I wasted my time with all of that, figured why not waste another 15 minutes posting here. Maybe it will help someone, maybe PSA will get wind of this and fix their email form, maybe they’ll add some sort of online cust service agents for 5-8… kinda like their retail stores…

Anyway, I’m sure some FUDD is going to comment about how I’m just being a cry baby, and I should just man up and take it in the A$$ and stop complaining.. blah..blah.. blah…  Don’t care, I’m NEVER BUYING ANYTHING FROM PSA EVER AGAIN!!!!

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Just noticed your avatar, makes sense now.

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Didn't you start a thread about that, and the consensus was that it appeared to be a potential straw purchase?

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WTF does your credit score have to do with anything?

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Using multiple cards probably created a fraud flag on your account.  Over on their forums I read that if you have ever done a chargeback they likely fire you as a customer. Idk, my card always works.

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Relax op. Speaking of online, Palmetto State Armory is right here in our industry forum with excellent responses to any issues. Seriously though, relax.

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I’ve been a business owner for 30 years and I WANT my customers to tell me what I’m going to say, so I can improve my business and make things better for my customers.

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TLDR

Real Karens of Arfcom

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WTF does your credit score have to do with anything?

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I dont blame FFLs for doing that at this point. The ATF has a hard on for shutting them down at the drop of a hat.

If you're going to buy it as a gift then you are the purchaser. There is no reason to tell them you're buying it as a gift.

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WTF does your credit score have to do with anything?

Quoted:
First, if you’re going to be a FUDD, and tell me how I’m wrong, and I just need to deal with people better, and put up with incompetence and mediocrity… JUST DON’T READ THIS!!!! and keep your opinions to yourself!!! I’ve been a business owner for 30 years and I WANT my customers to tell me what I’m going to say, so I can improve my business and make things better for my customers.

The short answer is: PSA doesn’t care about helping their online customers. Therefore it’s a waste of my time to try to buy from them, and a waste of my money to give it to them. This isn’t the first time I’ve had the issue with PSA that I describe bellow.. it’s just the last time I’ll ever deal with it.

Here’s how I know they don’t care about their online customers. Online customers ONLY have 3 ways to handle an issue.

a) They do have actual customer service people, but they are only available Mon-Fri 9am-5pm EST… this is a bit of an issue on weekends when the do a Daily Deal that is only good for one day. (Their retail stores are open Mon-Sat 9am-8pm, and Sun 9am-6pm… but they WILL NOT talk to you about any online issues, OR even pass your online complaints or issues along.) This wouldn’t be totally unacceptable IF options b) or c) gave any relief.

b) They have a chat bot that can’t solve anything. It’s basically a Frequently Asked Questions section in a chat bot format. Not much help there.

c) They have email contact section that has a glaring issues that should and would be fixed IF they cared about customer service and online purchases.  (FYI, tried to pass this on to one of their store managers,  but he didn’t want to hear it, didn’t care, and… well… was a total FUDD!)  You see the email section is has a required Contact Reason, and every Reason they have listed requires and Order Number. Which needs to be entered into their required field Order Number. Without that… you CAN NOT email them. There is no general email, general question code, etc.

SO…. Why is any of this a big deal? Why don’t I just STFU, go about my day… well, They sent me a email about a One Day Sale. And I went to make a the purchase, and their system says my “card was declined by the issuing bank” Well, I have tons of credit, never had an issue, my credit score is over 800 and never carry a balance on any cards, so a decline is very concerning. I call my card… 10 minutes on hold… they tell me they didn’t decline my card. OK.. so long story short… I tried 5 cards, from 5 banks, using 3 different browsers.. same issue every time. I called each card to make sure they didn’t decline me, same story each time, my cards are fine no problem in their side.

It’s Saturday, it’s a One Day Sale… Option b) no help there… Option c) no help there.. option a) not until Monday… SO.. I mistakenly figured this was a issue that should be passed onto someone at PSA.. I mean, at the least I thought I could at least have a store manager pass on the issue, record that I did try to make the purchase on Sat, could have them honor the price on Monday when they figure it all out BOY WAS I WRONG!!! The first department manager was nice enough, I told him I knew he couldn’t help me but was hoping he could pass on my issue etc.. he listened to me for a few minutes explain everything to the point that he put me on hold, got the store manager and told me to hold for him. I was on hold for  a few minutes and thought that the store manager would be helpful. NOPE! The FUDD went off about he couldn’t help me, that I’d have to use “options a, b, c” not his concern, they can’t help, they can’t pass it on they don’t talk to the online sales, that there was no way there was anything he could do, etc. etc.

So, I wasted my time with all of that, figured why not waste another 15 minutes posting here. Maybe it will help someone, maybe PSA will get wind of this and fix their email form, maybe they’ll add some sort of online cust service agents for 5-8… kinda like their retail stores…

Anyway, I’m sure some FUDD is going to comment about how I’m just being a cry baby, and I should just man up and take it in the A$$ and stop complaining.. blah..blah.. blah…  Don’t care, I’m NEVER BUYING ANYTHING FROM PSA EVER AGAIN!!!!

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I’ve been a business owner for 30 years

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I stopped shopping with PSA after my experience at the Denver, NC store. The manager and their employees are jackasses and they won’t sell a gift lol. They wouldn’t let me get my dad a matching 1911.

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You know they actually have a guy here you can just IM.  It's super easy.

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WTF does your credit score have to do with anything?

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Switch to decaf.

Quoted:
First, if you're going to be a FUDD, and tell me how I'm wrong, and I just need to deal with people better, and put up with incompetence and mediocrity  JUST DON'T READ THIS!!!! and keep your opinions to yourself!!! I've been a business owner for 30 years and I WANT my customers to tell me what I'm going to say, so I can improve my business and make things better for my customers.

The short answer is: PSA doesn't care about helping their online customers. Therefore it's a waste of my time to try to buy from them, and a waste of my money to give it to them. This isn't the first time I've had the issue with PSA that I describe bellow.. it's just the last time I'll ever deal with it.

Here's how I know they don't care about their online customers. Online customers ONLY have 3 ways to handle an issue.

a) They do have actual customer service people, but they are only available Mon-Fri 9am-5pm EST  this is a bit of an issue on weekends when the do a Daily Deal that is only good for one day. (Their retail stores are open Mon-Sat 9am-8pm, and Sun 9am-6pm  but they WILL NOT talk to you about any online issues, OR even pass your online complaints or issues along.) This wouldn't be totally unacceptable IF options b) or c) gave any relief.

b) They have a chat bot that can't solve anything. It's basically a Frequently Asked Questions section in a chat bot format. Not much help there.

c) They have email contact section that has a glaring issues that should and would be fixed IF they cared about customer service and online purchases.  (FYI, tried to pass this on to one of their store managers,  but he didn't want to hear it, didn't care, and  well  was a total FUDD!)  You see the email section is has a required Contact Reason, and every Reason they have listed requires and Order Number. Which needs to be entered into their required field Order Number. Without that  you CAN NOT email them. There is no general email, general question code, etc.

SO . Why is any of this a big deal? Why don't I just STFU, go about my day  well, They sent me a email about a One Day Sale. And I went to make a the purchase, and their system says my "card was declined by the issuing bank" Well, I have tons of credit, never had an issue, my credit score is over 800 and never carry a balance on any cards, so a decline is very concerning. I call my card  10 minutes on hold  they tell me they didn't decline my card. OK.. so long story short  I tried 5 cards, from 5 banks, using 3 different browsers.. same issue every time. I called each card to make sure they didn't decline me, same story each time, my cards are fine no problem in their side.

It's Saturday, it's a One Day Sale  Option b) no help there  Option c) no help there.. option a) not until Monday  SO.. I mistakenly figured this was a issue that should be passed onto someone at PSA.. I mean, at the least I thought I could at least have a store manager pass on the issue, record that I did try to make the purchase on Sat, could have them honor the price on Monday when they figure it all out BOY WAS I WRONG!!! The first department manager was nice enough, I told him I knew he couldn't help me but was hoping he could pass on my issue etc.. he listened to me for a few minutes explain everything to the point that he put me on hold, got the store manager and told me to hold for him. I was on hold for  a few minutes and thought that the store manager would be helpful. NOPE! The FUDD went off about he couldn't help me, that I'd have to use "options a, b, c" not his concern, they can't help, they can't pass it on they don't talk to the online sales, that there was no way there was anything he could do, etc. etc.

So, I wasted my time with all of that, figured why not waste another 15 minutes posting here. Maybe it will help someone, maybe PSA will get wind of this and fix their email form, maybe they'll add some sort of online cust service agents for 5-8  kinda like their retail stores  

Anyway, I'm sure some FUDD is going to comment about how I'm just being a cry baby, and I should just man up and take it in the A$$ and stop complaining.. blah..blah.. blah   Don't care, I'm NEVER BUYING ANYTHING FROM PSA EVER AGAIN!!!!

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Or he could call the help line during business hours.   They'd probably try to match the "1 day deal," since those deals are often repeating.

But that's only if it's actually their problem.   I'm sure there are plenty of people that have banking issues and it just falls under the umbrella of "shit happens."

OP sounds like a bit of a dickhead.   He also probably needs hypertension medication.