Did you tell them your current symptoms?  I just had my exam friday for sinusitus, rhinitis, dry eye and a few other things diagnosed in service.  Ive had 2 surgeries, 2 different daily pills and a prescription nasal spray which still leave me with clogged nose, clear and yellow thin discharge and thick/milky discharge 5-7 days a month, post nasal drip, tenderness/pain in my nasal sinuses, antibiotics 2-3 times a year for a few weeks.  I just told them all that and uploaded my treatment notes, CT scans, surgery documents, prescription fills for the past few years, etc. I feel like the base line raters, from what I am reading, are in a time crunch and unless its spoon fed to them, or due to timing of "get that case closed", they are denying to get these off of their queue as fast as possible requiring HLR for a proper rating.