Posted: 7/29/2020 5:59:33 PM EDT
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I bought the pistol new and first trip to the range I discovered that the rear sight elevation detent pin was flattened by the factory. I have emailed them. I have left voicemails for them. I have instant messaged on Facebook. Not one reply to my request for a warranty repair. I am going to have to say to avoid their products because they don’t acknowledge attempts to contact them. |
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Originally Posted By shadow_dog: That sucks. I was seriously considering one but have started hearing bad reviews about customer service. Yeah, I just bought a SAR CM9 g2 and it came with 2 medium and 1 large backstrap instead of SML. Contact attempts have fallen on deaf ears. |
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Here is a review of the pistol somebody else wrote. I still haven’t heard from SAR so I posted about the customer service under the review. https://www.gunsamerica.com/digest/sar-k-12-turkish-surprise/?utm_source=email&utm_medium=20200928_BlogDigest_397&utm_campaign=/digest/sar-k-12-turkish-surprise/ |
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Well fuck me. As of today on 2/5/2021, somebody at SAR actually replied to my multiple Facebook instant messages that I started on 6/20/2020. It only took them 6+ months. That's worse customer service then was available in the 1980's by snail mail. They asked for my email address and stated, "Hello ####! Thanks for reaching out and sorry to hear about the issues you are having with your K12. What is the best email to reach out at? I'll be sure that this is passed to our gunsmiths and they'll be able to get you connected with the right parts." I supplied them with both my email address and my phone number. Let's see if they actually take care of the boogered rear sight assembly that came on the pistol. In the meantime, I purchased a CZ 75 SP-01 CUSTOM SHADOW TARGET II and a CZ P-07. If SAR USA's customer service wasn't so shitty, I may have considered purchasing another one of their products. |
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Update on 3/3/2021. Now I wonder when I will actually receive the replacement parts? From: B##### Sent: Wednesday, March 3, 2021 11:55 AM To: Jennifer Cc: Michael L. Mullens Subject: RE: Rear sight defect on SAR K-12 Sport I added my address below. I will also need the screw that goes in the rear sight as I had to alter my screw by maiming the threads on the screw so that the screw wouldn’t back out when I shot the pistol. Thank you, B##### From: Jennifer Sent: Wednesday, March 3, 2021 9:29 AM To: B.B######@hotmail.com Cc: Michael L. Mullens Subject: Re: Rear sight defect on SAR K-12 Sport B####, Thank you for choosing SAR USA. We apologize for dropping the ball on getting your rear sight issue resolved. Please send us the following information and we will get a replacement rear sight to you. Model: K-12 Sport Serial Number: T1102-1###### Full Name: K## ##### Address: City, State, Zip: Phone Number: ###-###-#### Email Address: B.B####@hotmail.com Here is the link for SAR USA warranty registration. ttps://data4.adilas.biz/public/sar_usa/sar_register_firearm.html Again, thank you for choosing SAR USA products. Jennifer Allen Customer Service Technician Sent: Tuesday, July 14, 2020 1:13 PM To: info Subject: Rear sight defect on SAR K-12 Sport Hello, I recently purchased a brand-new SAR K-12 Sport and the rear sight is defective. I have to turn “in” the rear sight elevation screw after every 1 or 2 shots because the screw keeps backing out when I fire the pistol. I have included a photo of the rear sight with the screw removed. I think that the detent was flattened when it was installed at the factory. Serial number T1102-####### |
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Originally Posted By bradleyswine: Yesterday I received the replacement rear sight from Jennifer at SAR. Thank you to Jennifer. Good gawd, just reading thru all the posts in this thread was itself a horrific CS experience.  Glad to hear SARs finally fixed you up.  Interestingly, no such horrific experience has ever happened with my Glocks, S&Ws, or Colts.  |
No CS problems for me. Went and shot my K-12 SPORT and felt like something wasn't just right. I came home and called SAR USA and discussed it with them. They sent a call tag to have it sent back to them. They had my gun fixed and returned to me within a week. My communications with them were great and everyone I dealt with was very professional. If you have to have dealings with them, I hope yours will be as good as mine were. I am sure it will. |
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The pistol shoots good however the customer service was a pain. When I finally received the replacement rear sight from SAR USA and then removed the old sight from the pistol, I found a pretty good "machining" mark under the old rear sight. It looked like a beaver had literally used its front teeth to chew off some of the slide material. The mark is not noticeable under the new rear sight but it's there. I would say that you should bite the bullet and look at a CZ. My opinion. |