I got an error doing for eform 1 through you guys. I finally got customer service to contact me 2 days later. I did as instructed and replied and then was given more instructions 2 more days later. I replied and now it's been another 2 days and I have not heard back? This is some pretty crappy customer service. It's been a week now, and I still can't file, because you rep only responds to me every other day. At this point I am starting to see why there are no more Silencer Shop dealers in my city.

Two days isn’t half bad.  I am well past 30 days awaiting resolution…

Hope they figure the internal operations soon as they do make it rather easy for the most part

Fuck all that. It's been a week and a half later and they never informed me they fixed the issue. I decided I would try to resubmit, and if that didn't work, I would cancel the application do a charge back and just submit it myself through efile. I works, but fuck their communication is fucking dog shit. I most likely won't bother using them again at this point.

I'm awaiting a CS response, myself.  I placed an order for a SiCo Hybrid  46 in FDE in NOVEMBER.  Everything is complete on my end and paid in full.  I got sick of waiting for it to come back in stock, so I called SiCo, who said they don't make the FDE version and haven't for quite a while.  Apparently, the Silencer Shop was cool with have my money for a product never to become available.  It was a nice touch to never even let me know I'd never see my product.

I contacted them a month ago and asked about my stamp status, since I assumed that was the hold up.  not even did the rep not look at my account and see the product situation, they told me the shop with the kiosk had my ATF info.  That's total BS according to that shop, since Silencer Shop processes everything.  It seems like a shitty outfit so far.