Posted: 5/14/2026 11:20:03 AM EDT
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This is the Brownells Complaint Box. Got an issue with a product? Shipping complaint? Packaging gripe? Out of stock frustrations? Something we used to carry that disappeared? A product line you think we dropped the ball on? Post it here. No promises we can fix everything overnight, but we do want honest feedback, and ARFCOM has never had a problem giving that. Keep it civil, keep it constructive, and let us know where we can do better. |
World's largest supplier of firearms
accessories and gunsmith tools
www.brownells.com
800-741-0015
accessories and gunsmith tools
www.brownells.com
800-741-0015
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After several years of not using your website I finally went back to see if a search actually gave me what I was looking for. Nope. Nada. A few things related to what I searched for and dozens that weren't.  Add to that I signed back up for emails. Another mistake. I wouldn't mind getting one or two a week. But damn, three a day? That's some third world telemarketing style right there. Unsubscribed again. |
Having the social media guys respond to messages would be great, fyi. Been trying to get an issue fixed on the BOP side of things for almost 2 months now with zero replies from anyone. IG messages are read but not replied to, the Brandchamp portal gets new posts from the media folks without replies to other posts, etc.  I know that side of things is in the process of retooling, but it's not exactly giving a warm and fuzzy either. Fired off one last email to Jude since Mikayla hasn't responded either. I'll honestly probably just close my account there if it doesn't get resolved since I'm locked out of the new BOP site. Edit: Well that was that I guess. I finally received an email back saying that I haven't been active enough, so they're deactivating my account. At least I got a gift certificate out of it, but that still tickles a little after almost a decade of doing it. |
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I really miss the magazine components you used to sell. Separate aluminum 30 round AR mag bodies, floorplates, springs, followers. It was nice to build my own "custom" mags so to speak by picking and choosing the parts I liked. No one else had offered that since. I think you have a real opportunity there to capture a niche no one else is serving. |
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You folks had your 20 rd usgi AR 15 mags on sale a while back and I was going to get some . I knew I was going to be making a road trip to the Great state of Iowa so I waited Cause I figured we could and would make a side trip to your establishment . So we stopped at your store . Great coffee btw . However even though said mags were on sale on the web sight your Employees in store said they had none and didn’t even know about the sale . Or really even seem to care . So I didn’t get any and was just a tad disappointed . That is all. |
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The promo codes rarely seem to work on the items I have in my cart, which often leads me to shop elsewhere. For example, today you're promoting **MEM12** for 12% off. However, when I apply the code, I receive the message: "Promo cannot be used with this brand. See Promotions T&C." It's frustrating to see promotional offers advertised but then find they don't apply to many of the products I'm interested in purchasing. |
| When your paid influencers are pushing your products hard and tell you to use their discount codes on the products they’re pushing, but their codes don’t work on the Brownells products at all. |
Your painted rifle is ugly, but I’m uglier, so send it to me and I’ll make it look good!
If it weren’t for double standards, we’d have no standards at all.
If it weren’t for double standards, we’d have no standards at all.
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Originally Posted By Claytonhoneyberry: When your paid influencers are pushing your products hard and tell you to use their discount codes on the products they’re pushing, but their codes don’t work on the Brownells products at all. The BOP10 code has been... well not discontinued, but we have been informed to step away from it due to complications like that. |
| Brownells used to be my go to almost all the time. Website is now not as friendly, poor in stock inventory, less choices, not as good of a return policy (difficult now too) and frankly sales and coupons not what they used to be. I don’t hate Brownells, but others have the things I have discussed here. Better sales, inventory and choices. Brownells for me used to be 90% of all my purchases, maybe only 10-15% now. Sad, used to be my favorite. |