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AR15.COM
4/20/2023 11:22:06 AM EDT
I just picked up a new DDM4V7 yesterday, noticed the rail rotated, then noticed that the barrel wobbled. I removed the MRF rail and found the barrel nut wasn't even fully hand tight.

The rifle was inspected by CR on 4-10 according to the tag (you should give them crap because they initialed the date line, and dated the initial line on the tag...attention to detail!).

The website shows the barrel nut wrench out of stock. Do you guys have a commonly available work-around wrench you could recommend?
Turns out, it was a different elephant.
4/20/2023 11:30:51 AM EDT
[Last Edit: Marler5811][Edited] [#1]
Very sorry about that.  Fill this out and we'll get you taken care of ASAP.

https://danieldefense.com/returns
Joe Marler
Daniel Defense
Law Enforcement Sales Manager
4/20/2023 11:33:03 AM EDT
[#2]
Definitely unacceptable. Give our CS Team a call, and they'll be able to help you out. Phone: (866) 554-4867
4/20/2023 11:44:19 AM EDT
[#3]
Awesome response by DD.  I'm a fanboy - you guys make great product.
4/20/2023 11:45:14 AM EDT
[#4]
Thanks for the quick replies. That link above went to a non-DD website, so I just used the warranty form on the DD website.
Turns out, it was a different elephant.
4/20/2023 6:46:10 PM EDT
[#5]
Quote History
Originally Posted By Skunkeye:
Thanks for the quick replies. That link above went to a non-DD website, so I just used the warranty form on the DD website.
View Quote


I don't know why it does that.  If you filled it out on our website someone should be touch soon.  If you got a confirmation email, shoot it to me and I'll follow up on it for you.  [email protected]
Joe Marler
Daniel Defense
Law Enforcement Sales Manager
4/22/2023 3:29:24 PM EDT
[#6]
Quote History
Originally Posted By Marler5811:


I don't know why it does that.  If you filled it out on our website someone should be touch soon.  If you got a confirmation email, shoot it to me and I'll follow up on it for you.  [email protected]
View Quote
No confirmation email, yet, but the site did say, "message sent" when I completed the form.

I was going to call Monday if I hadn't heard anything. Thanks.
Turns out, it was a different elephant.
4/24/2023 12:10:33 PM EDT
[#7]
Got an email this morning that they're sending a wrench. Thank you for the fast service!
Turns out, it was a different elephant.
4/26/2023 3:00:12 PM EDT
[#8]
Wrench arrived today, torqued nut to 50 ft/lbs with a Midwest Industries URR, put the rail back together, smooth as silk. Thanks again.
Turns out, it was a different elephant.
5/1/2023 9:33:29 AM EDT
[#9]
Quote History
Originally Posted By Skunkeye:
Wrench arrived today, torqued nut to 50 ft/lbs with a Midwest Industries URR, put the rail back together, smooth as silk. Thanks again.
View Quote


Sorry for the issue.  Glad that did the trick.
Joe Marler
Daniel Defense
Law Enforcement Sales Manager

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