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Posted: 11/22/2019 8:00:54 PM EDT
[Last Edit: 77Bronc]
Ordered an entry stock from RRA and when checking out, there was not shipping option, as I continue to look, the shipping charge was $0, so I assumed there was no shipping, like a lot of people are doing these days
Placed my order and checked my CC today and they charged $22 to ship a 1.1 LB box, UPS, standard groud shipping, took 7 days to get here and when I called today, they could care less. The stock kit was $60 and $22 shipping. You know, I have given RRA the benefit of the doubt, but screw them NEVER again. The lady on the phone today could not give a fuck RRA moderator, if you are listening, do something about your fucked up shipping system |
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NJ, USA
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Posted: 11/23/2019 2:36:13 PM EDT
[#1]
You'll be told a very nominal "handling fee" was added to actual UPS shipping fees, like you're too dumb to price the shipment yourself at the UPS website.
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Posted: 11/23/2019 8:14:58 PM EDT
[#2]
That is exactly what I was told...
I was outside when the UPS guy delivered and I asked him what he thought the shipping should be and he said $9 max.... 77 |
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IL, USA
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Posted: 11/25/2019 10:54:38 AM EDT
[#3]
Thanks.
I'll bring this ot the owner's attention. There is a a note, either on the order or confirmation that shipping is TBD, but I know that it is easily overlooked. I'm sorry about the inconvenienc. Steve/RRA |
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IL, USA
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Posted: 11/25/2019 11:00:50 AM EDT
[#4]
Quote HistoryOriginally Posted By 77Bronc:
That is exactly what I was told... I was outside when the UPS guy delivered and I asked him what he thought the shipping should be and he said $9 max.... 77 Residential costs more than business fo rdelivery. Signature required (if necessary) is an additional $5+. And your driver doesn't know what he's talking about...shipping to the address right next to us is $11.50...we actually ran it through on a one pound box with minimum valuation just to see what it would cost. Add anything to that minimum and it goes up pretty drastically pretty quickly. Steve/RRA |
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Posted: 11/26/2019 9:34:59 PM EDT
[#5]
Quote HistoryOriginally Posted By RRAMODERATOR:
They do round the shipping up but only by a buck or two. Residential costs more than business fo rdelivery. Signature required (if necessary) is an additional $5+. And your driver doesn't know what he's talking about...shipping to the address right next to us is $11.50...we actually ran it through on a one pound box with minimum valuation just to see what it would cost. Add anything to that minimum and it goes up pretty drastically pretty quickly. Steve/RRA Bottom line, should not cost $22 to ship a 8" x 8" x 10" box weighing 1.1 lbs.....period, don't care what the round up, unless they are rounding up to the nearest $10. Second bottom line....NEVER ORDERING from RRA again. |
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IL, USA
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Posted: 11/27/2019 10:09:52 AM EDT
[#6]
I'm sorry that you feel that way, but understand where you're coming from.
happy holidays. steve/RRA |
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Posted: 12/7/2019 10:58:11 PM EDT
[#7]
the TBD shipping thing is nonsense. I was about to order some stuff from them, but when I saw that the shipping would cost whatever they decided after it was too late for me to go elsewhere (when their shipping price is too high) I just closed the window. I'm not giving someone my credit card and agreeing to pay an open-ended amount of money that I have no recourse to contest without paying a 20% fee. Of all the online commerce in which I've engaged in my life, I've never seen "shipping will TBD after you've paid". No thanks.
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AK, USA
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Posted: 2/13/2020 9:17:35 PM EDT
[#8]
I did not know Rock River was still in business.
I thought they went into bankruptcy years ago. |
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IL, USA
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Posted: 2/14/2020 3:32:23 PM EDT
[#9]
Quote HistoryOriginally Posted By JohnNYPD:
I did not know Rock River was still in business. I thought they went into bankruptcy years ago. |
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IL, USA
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Posted: 2/14/2020 3:36:17 PM EDT
[Last Edit: RRAMODERATOR]
[#10]
Effective Jan 21, all new orders for upper halves, lower halves and rifles have been shipping for free in the continental United States.
We're working on a way to get parts, pieces, and accessories shipping "fixed" too, but it is actually a bit more complicated But we are working on it. Thanks. Steve/RRA |
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USA
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Posted: 2/21/2020 1:12:23 AM EDT
[#11]
Almost ordered a RRA lower the other day until I saw this thread. Went with LMT.. Glad I did.
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IL, USA
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Posted: 2/24/2020 1:04:21 PM EDT
[#12]
And that lower half would have had free shipping.
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Posted: 2/26/2021 1:24:11 AM EDT
[#13]
Quote HistoryOriginally Posted By RRAMODERATOR: Effective Jan 21, all new orders for upper halves, lower halves and rifles have been shipping for free in the continental United States. We're working on a way to get parts, pieces, and accessories shipping "fixed" too, but it is actually a bit more complicated But we are working on it. Thanks. Steve/RRA That's good to know. I just placed an order for two standard A2 uppers (with chrome lined barrel upgrade) this week. Was quoted 8mo on the phone but the checkout indicated a TBD amount for shipping. So I can assume there will be no shipping charge for those two uppers? @RRAMODERATOR |
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Posted: 2/26/2021 2:31:03 AM EDT
[#14]
Since I started this thread, I will add more, I just received an order from Brownells two days ago. 8" x 8" x 12" box....four Glock pistol mags, two B5 AR grips and some LPK's with a shipping weight of 2.8 LBS (I went back and looked on my account for the info) and the shipping was $4.95
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Posted: 2/26/2021 2:43:03 AM EDT
[#15]
Quote HistoryOriginally Posted By 77Bronc: Since I started this thread, I will add more, I just received an order from Brownells two days ago. 8" x 8" x 12" box....four Glock pistol mags, two B5 AR grips and some LPK's with a shipping weight of 2.8 LBS (I went back and looked on my account for the info) and the shipping was $4.95 Do you not see RRA posting responses in this thread, or are you woman and just........cant.......let........it..........go? |
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Posted: 2/26/2021 2:53:33 AM EDT
[Last Edit: 77Bronc]
[#16]
Quote HistoryOriginally Posted By Lumpy196: Do you not see RRA posting responses in this thread, or are you woman and just........cant.......let........it..........go? Yes I saw it and did you not read what he said, uppers, lowers and complete rifles, all heavy stuff and expensive items where the cost of shipping can be absorded easily into the cost...but if I were to order small items today, I would get slammed with an expensive shipping cost....he said they are still working out other shipping charges and I was just providing a for instance....so please read the details yourself before calling someone out |
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Posted: 5/29/2021 2:46:47 AM EDT
[#17]
Used to order thousands of dollars of RRA stuff several times a year.
Tired of them billing $75-$125 to ship a box USPS after the fact. The straw that broke the camels back was a small box they sent USPS and charged $75 for. Weight was about 15lbs. It would have fit in a flat rate priority mail box and shipped for $15.00. Called RRA and spoke with some female manager who could not have have cared less. "We only ship USPS" well why can't you ship it flat rate priority mail? "we don't have those boxes" USPS will provide and deliver them to your business for free. "Our system doesn't work like that" |
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IL, USA
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Posted: 6/1/2021 10:57:21 AM EDT
[#18]
Quote HistoryOriginally Posted By Green_Label: Used to order thousands of dollars of RRA stuff several times a year. Tired of them billing $75-$125 to ship a box USPS after the fact. The straw that broke the camels back was a small box they sent USPS and charged $75 for. Weight was about 15lbs. It would have fit in a flat rate priority mail box and shipped for $15.00. Called RRA and spoke with some female manager who could not have have cared less. "We only ship USPS" well why can't you ship it flat rate priority mail? "we don't have those boxes" USPS will provide and deliver them to your business for free. "Our system doesn't work like that" Strangely, USPS is the vast minority of orders shipped. We normally use ground UPS unless specifically asked to do otherwise, are required to do otherwise by shipping restrictions, or if USPS Flat Rate is going to offer a significantly lower rate. Since we went to the shipping (typically UPS) being included in the price of lowers, uppers, and complete rifles (January 2020), the incidence of complaints regarding shipping cost has dropped dramatically. The shipping cost on UPS packages is determined by several factors....many of which have nothing to do with the actual products. Signature requires cost more. Residential cost smore, COD (yes, it is still an option that some customers request) costs considerably more. Second day costs significantly more. next day is a small fortune. Steve/RRA |
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