Posted: 3/16/2026 2:01:55 AM EDT
[Last Edit: jhereg][Edited]
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Your AI support bot is either not sending emails through or people are ignoring them. I've been trying to get a pair of disapproved F1s for the address fixed and resubmitted w/ no response other than the nosupport bot. Your company needs to either reply and follow through or just refund my money and I'll do them on my own. I've been trying to get a response since Jan 26th and nothing but the nosupport bot. @silencershop |
You must play the game. You can't win. You can't break even. You can't quit the game.
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Originally Posted By ark-and-spark: Have you tried calling them? I called last week and got straight through. |
You must play the game. You can't win. You can't break even. You can't quit the game.
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Originally Posted By jhereg: I have not. They've always communicated via email. And up until recently they responded. Now I think either they're just broken and ignoring customers or their AI support app is a nosupport app and things aren't making it through to someone. Give them a call, maybe the AI garbage isn’t working. The lady I spoke with last week seemed knowledgeable, polite and eager to help. ETA: She also said call volume had been way down. |
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Originally Posted By ark-and-spark: Give them a call, maybe the AI garbage isn't working. The lady I spoke with last week seemed knowledgeable, polite and eager to help. ETA: She also said call volume had been way down. |
You must play the game. You can't win. You can't break even. You can't quit the game.