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Posted: 9/14/2015 1:31:07 PM EDT
| Does anyone know how to get ahold of BCM because neither of the numbers on their website work???? I have emailed the several times and havent heard anything back. I bought the BCM because I heard they had the best customer service..... I'm wondering now |
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Quoted: Does anyone know how to get ahold of BCM because neither of the numbers on their website work???? I have emailed the several times and havent heard anything back. I bought the BCM because I heard they had the best customer service..... I'm wondering now  |
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Quoted: They say email for the fastest response Quoted: Quoted: Does anyone know how to get ahold of BCM because neither of the numbers on their website work???? I have emailed the several times and havent heard anything back. I bought the BCM because I heard they had the best customer service..... I'm wondering now Interesting. I emailed them recently, and had a response within a couple of hours. |
| I noticed when i was unpacking the rifle and put some pressure on the end of the barrel it was flexing to the point the gas block was touching the inside of the rail. I guess i never noticed this before in my previous ddm4. Is this normal? The amount of pressure was not a lot just with my hand. Thanks |
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Quoted:
I noticed when i was unpacking the rifle and put some pressure on the end of the barrel it was flexing to the point the gas block was touching the inside of the rail. I guess i never noticed this before in my previous ddm4. Is this normal? The amount of pressure was not a lot just with my hand. Thanks Depending on the brand/type of rail, yes it happens. |
| It's normal in my opinion. All rifle barrels can be flexed by hand a bit. It won't flex that much when firing. The rail just makes it better visible because the rail gives you an point of reference. The rail flexes a bit too, but not as much as the barrel does. That barrel flex you noticed is the reason why free floated barrel systems were invented. Free float hand guard rails for sporting and combat rifles, and free floating barrels in hunting rifles. Even a small amount of pressure (letting the barrel rest on sand bags, holding the rifle with a sling, etc.) can flex the barrel. And if that small amount of pressure is inconsistent, then it will open up your groups. |
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Thanks! Is the mi gen 2 quaf rail good or should I get a larue or something different? I'm not a fan of the key mod. I'm personally not a fan of keymod or long quad rails. I like Geissele SMRs and the Centurion Arms CMR. ETA: And to keep this on topic with the OP, I have never felt the need to call them, although I have both emailed them and posted in their Industry forum here before. Both times, they replied back promptly and went out of their way to make things right on their dime, even though that particular issue was actually my fault. |
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Quoted: They will reply to email. Phone, not so much. And I don't blame them. I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. |
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I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. Quoted:
Quoted:
They will reply to email. Phone, not so much. And I don't blame them. I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. Well, I agree that it's not a plus compared to them using both methods. But they have answered all of my emails promptly, making it a non issue to me. |
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Quoted: I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. Quoted: Quoted: They will reply to email. Phone, not so much. And I don't blame them. I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. |
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Quoted:
I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. Quoted:
Quoted:
They will reply to email. Phone, not so much. And I don't blame them. I do, and I like BCM. The lack of common customer service methods, such as being able to reach someone on the phone is as basic as it gets. Far more expedient then email. I wouldn't exactly call it a "plus" for a company that can't be reached by phone. Whatever. Their choice. I accidentally selected the wrong charging handle when placing an order for over $3K with them. I emailed them twice after I received the order to see if I could swap it out. Never got a reply. Never will spend a penny with 'em again. |
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I still haven't heard from them. I really like the rifle but I'm thinking about going back to Daniel defense just because I'm afraid if I ever really serious issue I want to be able to contact them quick considering this is a working rifle.... Ffs if you have a serious issue, they willl get back to you. Very rarely people slip through the cracks, happens to all companies |
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I had a technical question about an upper last year and didn't want to get in a lengthy email back and forth. Their # was on the site so I thought no problem, I'll give them a call.
I called and left messages for a call back a couple times a week for FOUR MONTHS before I gave up. They don't have bad customer service, they have no customer service. The fact that they may or may not answer E-mail is not an excuse. What if someone, perhaps an older person does not use a computer or have e-mail. If they post a phone # then they should answer the dam thing or call you back, especially when you leave messages about why you want contact. I like their grips and uppers but if any competitor had the same stuff I wouldn't buy from BCM if my life depended on it. Customer service that bad should not be rewarded by putting money in their pocket. I've run into bad service before but at least they answered the phone. BCM rant off. |
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Quoted:
I had a technical question about an upper last year and didn't want to get in a lengthy email back and forth. Their # was on the site so I thought no problem, I'll give them a call. I called and left messages for a call back a couple times a week for FOUR MONTHS before I gave up. They don't have bad customer service, they have no customer service. The fact that they may or may not answer E-mail is not an excuse. What if someone, perhaps an older person does not use a computer or have e-mail. If they post a phone # then they should answer the dam thing or call you back, especially when you leave messages about why you want contact. I like their grips and uppers but if any competitor had the same stuff I wouldn't buy from BCM if my life depended on it. Customer service that bad should not be rewarded by putting money in their pocket. I've run into bad service before but at least they answered the phone. BCM rant off. You waited four months without emailing them? |
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Quoted:
I had a technical question about an upper last year and didn't want to get in a lengthy email back and forth. Their # was on the site so I thought no problem, I'll give them a call. I called and left messages for a call back a couple times a week for FOUR MONTHS before I gave up. They don't have bad customer service, they have no customer service. The fact that they may or may not answer E-mail is not an excuse. What if someone, perhaps an older person does not use a computer or have e-mail. If they post a phone # then they should answer the dam thing or call you back, especially when you leave messages about why you want contact. I like their grips and uppers but if any competitor had the same stuff I wouldn't buy from BCM if my life depended on it. Customer service that bad should not be rewarded by putting money in their pocket. I've run into bad service before but at least they answered the phone. BCM rant off. Ive had emails go unanswered by DD, magpul, Psa, Geissele, MI, and larue, and BCM People slip through the cracks, no matter the company |
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