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Posted: 1/5/2011 4:09:24 PM EDT
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So I recently purchased two brand new ACOGs online (TA33 and TA11) through a major online dealer (Fortune 100 company). The TA33 arrived with a serial number which was different than the one printed on the Pelican box and warranty card. I didn't think much of it; assumed there was just a mix up and two scopes were swapped. Well, I called Trijicon to be sure and discovered they had no record of producing the serial number on the optic housing but the serial on the box and warranty card checked out. Figuring this was just a factory mistake, I send the scope back to the dealer who promptly refunded my money since there were no TA33s left.
I decided to try the TA11 instead since they had them in stock but when that optic arrived, I discovered that the reticle was calibrated for 308 when I ordered the 223. Even the warranty and stick on the box referred to 223 calibration. However, when you look through the optic, the bottom is clearly marked 308. Trijicon customer support has been very helpful, however it's just easier to return the scopes to the dealer. So remember to check your optics. 
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Quoted:
through a major online dealer (Fortune 100 company). amazon?  they are the only place in the fortune 100 (and even in the fortune 500) that you can order an acog (ebay dosn't count since they really arn't a retailer). and with them (optics at least) you are getting it from some hole in the wall dealer that nobody has heard of.
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| Amazon does fulfill the orders on some of the ACOGS, most are sold by the 3rd party hole in the wall retailers. Good heads up, but I will buy my optics and any thing else I consider high end from specialty retailers who know what they are doing. It is good they are making it right, but in my mine 2 for 2 screw ups is unacceptable. |
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Advice worth its weight in gold. I would have done the same, if it weren't for the ridiculous price Amazon had them for. In the end, I'm only out about 10 minutes wasted time @ the UPS store. They are reimbursing shipping since it's their fault.
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I will buy my optics and any thing else I consider high end from specialty retailers who know what they are doing. |
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I don't necessarily consider Amazon the problem. I don't expect them to scrutinize every optic prior to sending them out; the average person would probably have easily overlooked these errors if they weren't well versed in ACOGs. Both problems (invalid serial number and wrong BDC reticle) sound like factory level issues to me. I DO expect Trijicon to scrutinize every optic that leaves their factory, especially at the price premiums they command.
Aside from the discrepancies mentioned above, both optics functioned perfectly. I've never heard of Trijicon "seconds" or "grey market" scopes so I have to assume that the optics left the factory this way. |
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Quoted:
Aside from the discrepancies mentioned above, both optics functioned perfectly. I've never heard of Trijicon "seconds" or "grey market" scopes so I have to assume that the optics left the factory this way. But there's something alarmingly wrong with the fact that you got TWO in the same order that appear to be QA fails. Someone is up to no good. I don't necessarily consider Amazon the problem. I don't expect them to scrutinize every optic prior to sending them out; the average person would probably have easily overlooked these errors if they weren't well versed in ACOGs. Both problems (invalid serial number and wrong BDC reticle) sound like factory level issues to me. I DO expect Trijicon to scrutinize every optic that leaves their factory, especially at the price premiums they command.
My guess would be these same two optics will go right back out again, looking for "the average person" for an owner. |
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Well, now Amazon shows in stock quantity as 1 when prior to today, they were completely sold out after I purchased the last TA33. Caveat emptor.
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My guess would be these same two optics will go right back out again, looking for "the average person" for an owner. |
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