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Posted: 1/31/2008 4:07:35 PM EDT
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Khalan Weaponry Anyone have any of their products? Quality control? Customer service? |
To me good customer service can make up for something that missed QC. Human error and all that. |
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So far there has only been one reported case of issues with a Khalan AR45 lower. One customer has a lower that has feeding issues. The gun seems to push the mag out of lock during recoil. It shoots and feeds fine if the shooter holds the mag in place with his non-firing hand. Customer is working with Khalan to find the problem and solution. No other AR45 issues reported at this time. |
Not sure about their AR15s but the AR45 is of course from CNC Gunsmithing, not Mega. Justin (CNC) does quality work and has great customer service. Khalan, well... I'll let those that have done business with Kahalan speak on that. |
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Well I don't want to make this thread any more pleasant then it already is. Khalan Weaponry: Quality control? Customer service? First, off there is only one person that works at Khalan Weaponry in regards to an employee - myself. Quality control is fairly good abroad all my products and services. Several hundred customers and only a handful of any defects or complications. Not bad for one person. Granted I wish there were no errors. Customer Service? The depends on what you call service. If you are referring to being able to immediately talk to someone about a problem or an order, then I suck at that. Namely the above reason, one man shop. On the other hand if you are asking if I stand behind the products and services... most definitely. As far as complaints, I admit there are some but all of them are just that orders and services take longer than planned. In a perfect situation where I can fully work each day towards orders, I say I can get engraving turned around in 3 days. Though it sometime takes 7 to 10 days. Though that is the weakness my business has with only 1 employee. The shop closes when I'm not there.... whether it be illness, something with my children, or whatever... This is also why I don't charge an arm and a leg for my services or products. |
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Being a one man show is rough, I'll grant you that. Been there done that. Not being able to answer the phone because you are busy in the shop, I'll buy that. But there is nothing to keep you from answer emails the first 30 minutes or the last 30 minutes of your work day. There is nothing keeping you from returning phone calls at the end of the day when customers leave a message. There is nothing keeping you from informing customers via your website or your forum on CNCGuns.com, if there is a change in your health status, delays with the anodizer, delays in LPKs, etc, as these events occur, not weeks later. And there is no reason a customer should have his lower but not the LPK he paid for but still hasn't received. DPMS is not the only parts supplier out there. I have dealer accounts with about a dozen companies just by asking. Yes, I will grant you that a couple of QC errors out of about a hundred orders is not bad, but this is also combined with the history of failure to communicate with customers and 2-3 months to supply a completed lower. Some of the complaints about out of spec FCG holes is the same complaints you received from your regular AR15 lower orders. I also ran into parts supply issues before I came overseas. But I created an order form that allowed me to keep great track of orders. At any given time, I could walk out to the safe and get the exact status on any order still being processed and when I was waiting on parts, I kept the customers informed at least weekly and I exhausted all resources trying to find parts from other suppliers. I applaud you for stepping up to make the AR45 and expand a market that barely existed but all these issues can kill the market just as fast. You've stated your problems with being a one-man operation for the last few months. Question is when are you going to actually fix or improve these issues? The real issue for customers is waiting months on end for their product, very little communication from you only to finally receive their AR45 lower and the lower receiver parts kits is missing and/or the lower receiver is out of spec. Now if we can get everyone a puppy, life will be grand. |
I worked in a 3 man prop repair shop for a while. The phone rings off the hook. Inventory moving in and out. QC is tight as hell, FAA is up your backside and the owner is flying props to and from to meet time deadlines. Good grief if he had a website? I look forward to getting that MULTI CAL marked .308 type lower when your good and ready  Every one of my E-mails I sent him was answered. Sometimes in a day or two or sometimes a week or two but EVERY ONE got a response. When first contacting Khalan I was under the impression he had a couple part timers helping him out most of the time. I know once my lower is in my hands it will be right. I also know if it happens to be the 1/100 that isn't perfect Khalan will make it right. For now I'll be collecting the parts for my new 300RSAUM/308 semi auto as I wait for my lower. |
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