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Posted: 4/14/2011 7:42:26 PM EDT
| Just got int the TX4 from it being backordered. Welp it doesn't work. It only flickers right when I make the spring make battery contact. And not only that,one of the 4 quadrants that the led light comes from, is dead. Kind of like a dead pixel, only imagine that 1/4 of your TV doesn't work. So I emailed them and they said try new batteries.... Did that of course... The emails have just stopped. No more replies. I called and left a message and have yet to get a response. A company of their stature, IMO, should treat their customers a little bit better. I'm currently still waiting on a reply and I dont even know if they will replace it. |
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Quoted:
Give them some time eh? Not all businesses have time to respond to calls and emails right away. They aren't Walmart right? That said, I'm still waiting on mine, I hope it works better than yours!  I understand that they may be busy but it seems a little too far fetched to be a coincidence that they were emailing me back and forth and when their solution to my problem didn't work, bam. no more emails. |
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I had a Q5 Cree that quit working in my G2L. Victor replaced it for me. So, I'm sure you will be taken care of.
I blamed my experience on using a handheld light on a weapon. Of course, a better test would be to try other drop-ins (e.g., Malkoff) or to use the replacement Q5 to see if I ran into further problems. That said, others that use the [G2L/Q5 Cree] setup report thousands of rounds without issue. Either way, it left a sour taste in my mouth and I have decided to just pony up the cash and deal solely with SureFire weaponlights. The same holds true, in my thinking, for LED drop-in upgrades for the Millennium series of lights: I would get the KM3 head. Nothing against Victor or his products. Just my $.02 from having one (a small sample) bad experience. |
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Quoted:
Just got int the TX4 from it being backordered. Welp it doesn't work. It only flickers right when I make the spring make battery contact. And not only that,one of the 4 quadrants that the led light comes from, is dead. Kind of like a dead pixel, only imagine that 1/4 of your TV doesn't work. So I emailed them and they said try new batteries.... Did that of course... The emails have just stopped. No more replies. I called and left a message and have yet to get a response. A company of their stature, IMO, should treat their customers a little bit better. I'm currently still waiting on a reply and I dont even know if they will replace it. Of course we will replace it. We sell a pretty good amount of gear here and some pretty good feedback. 
I informed you that on an email yesterday (in fact I wrote you 45 minutes even before we opened yesterday), and simply asked you to try a fresh and new set of batteries. What you reported, is what usually happens with a weak set of batteries. I did respond back to your email, and not on your 2nd one later in the day as we were a bit swamped around here, sorry. We do our best to get back with everyone and sometimes it does not happen within a few hours, but we try. We do not have a staff of 20 people handling the phone, but try to give each and every person equal amount attention and sometimes it takes a few hours to get back with someone. Also, electronics do fail, we all know this and our lamps our no exception to the rule and I have a bag full of P-60's from over the years from Surefire. We do check each and ever light before they leave here for function, and as you said in an email to me, "shit happens." Rest assured, someone will bet back with you shortly. Thank you.
Edited, just called and left a message for you.
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| Victor just called. Going to send the adapter and TX4 back. Victor asked if I could also send back my M951 to see if they can find the root of the problem and better see what the problem is. I understand that they have good products and have great customer service as well. |
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Sent in the adapter and the flashlight it self so they can troubleshoot the problem.
Got there 3-4 days ago and no response from Victor after a couple of emails asking if they received it. Would like to know if my $500 "box of parts" got there. Again, I know they're busy but touching base would be great... |
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First, in my opinion, it is in extremely bad taste to broadcast this type of thing on a public forum when the retailer is clearly taking care of you. Second, a little patience goes a long way. Demanding instant communication from a small business is unrealistic. You do realize that it has only been five business days since you shipped the light, and that transit takes a few days, right?
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Quoted: If you know it arrived, why are you badgering TNVC? Let them do their work and fix your light. They are going above and beyond looking at your whole light (which I'm sure you didn't purchase from them). Sent in the adapter and the flashlight it self so they can troubleshoot the problem. Got there 3-4 days ago and no response from Victor after a couple of emails asking if they received it. Would like to know if my $500 "box of parts" got there. Again, I know they're busy but touching base would be great... |
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The light was shipped back out to you last Thursday. We shipped a replacement the same day we received it.
As we tell all our customers. We do not have a staff of 20 folks answering the phone, just 3-4 at any given time for a reason. Sometimes are conversations get very lengthy with customers as we give everyone a lot of in-depth. information about our products. In your case, we did receive your initial phone message last week and Clasky did call you back within an hour and left another message for you. |
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Quoted:
Quoted:
If you know it arrived, why are you badgering TNVC? Let them do their work and fix your light. They are going above and beyond looking at your whole light (which I'm sure you didn't purchase from them).
Sent in the adapter and the flashlight it self so they can troubleshoot the problem. Got there 3-4 days ago and no response from Victor after a couple of emails asking if they received it. Would like to know if my $500 "box of parts" got there. Again, I know they're busy but touching base would be great... I'm not fucking badgering anybody. I simply emailed them to ask if they got my light. I could give a fuck less how long it took to fix it, but a simple, "hey we got and we'll look at it" would suffice. That's it. Victor called. Gave me some info, not to mention kind of being a douche telling me I should have called, not emailed. Sorry if I thought email correspondence would be more convenient for a person. Everyone is getting their fucking feelings hurt over nothing. My last post said nothing to bash TNVC. I stated that I had sent it, and they received, but would appreciate a response and a touch-base. And in my opinion, the internet is a good thing for this. It keeps companies on their toes. As far as my experience goes, I understand that they have an outstanding product, and 99% of product issues are resolved without conflict... but goddamnit I am a customer, if I email the company, asking if you simply received it wanting to just touch base, all I want and/or expect is a, "yes, we're working on it" then take all the goddamn time you want. Lock this fucking thread. -Max Posted Via AR15.Com Mobile |
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Quoted:
The light was shipped back out to you last Thursday. We shipped a replacement the same day we received it.
As we tell all our customers. We do not have a staff of 20 folks answering the phone, just 3-4 at any given time for a reason. Sometimes are conversations get very lengthy with customers as we give everyone a lot of in-depth. information about our products. In your case, we did receive your initial phone message last week and Clasky did call you back within an hour and left another message for you. And that's fine. Again. Touch. Fucking. Base. Takes two seconds to email me back, 1 minute to call. That's why I assumed that emailed would be MORE CONVENIENT FOR YOU. I'll never assume that again. And sorry for being such an "asshole" customer. Posted Via AR15.Com Mobile |
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Quoted:
The light was shipped back out to you last Thursday. We shipped a replacement the same day we received it.
As we tell all our customers. We do not have a staff of 20 folks answering the phone, just 3-4 at any given time for a reason. Sometimes are conversations get very lengthy with customers as we give everyone a lot of in-depth. information about our products. In your case, we did receive your initial phone message last week and Clasky did call you back within an hour and left another message for you. Honestly, I never got that call. Could have been an issue with the network here. Posted Via AR15.Com Mobile |
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