Armory Sponsor
Posted: 5/27/2002 12:50:36 AM EDT
| I wanted to get some parts from DPMS last week when I had a day off, but when I got into the building their is a message posted to the effect of "don't think of ringing buzzer without an appointment. so I take time to call the number off their literature from their office. appointments are only on thursday and friday. I would not encourage anyone to by DPMS products, until you can walk in and get what you want and need. |
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They are a manufacturer, and therefore can't consume all of their time w/ walkin customers that may or may not purchase something. Notifications such as that are very common in the manufacturing industry, and I can tell you at out factory, that walkin salesmen are treated w/ little regard, and rarely if ever are given an opportunity to return for a demonstration of a product. |
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I have always gotten good service over the phone from DPMS. There was a newspaper article a few months back, right after they won a large LE contract. The article said its basically a garage business with less than 15 employees. So it is no surprise they cant take the time to staff a proshop at the "factory". |
ditto to Anti's comments. I have dealt with DPMS on several occasions via their appointment requirement for order pick-up. I emphasize "order pick-up", as they are not a retail showroom. The appointment only policy is clearly stated in website and catalog ordering info. I considerate the fact that they allow walk-in business at all a credit to DPMS, as most manufacturers require all purchases to go through distribution channels. |
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I kinda agree with Bravo and anti on this one. If I was a manufacturer, I wouldn't want the general public just walking in, either. I might set up a small store-front, at best. I certainly wouldn't be taking people on tours of the office or especially tours of the manufacturing facility (too much liability) |
Armory Sponsor