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Posted: 7/24/2012 6:56:23 PM EDT
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If you've been around here any time at all, you know I'm hard on Dillon.
For the price and reputation they enjoy I expect a lot. Some Dillon products are the very finest choices you can make. My dissapointment with a few products combined with some abrasive customer service experiences over time have left this guy bewildered. Oh, well. I feel overwhelmed most days. I promised myself if I ever got to visit with the one guy at Dillon who'd been so helpful in the early days of my XL650 I would not only remember, but report. Mike is that guy at Dillon. Mike took a few minutes to give the exact information asked for. Mike knows his stuff inside, out and a very pleasant personality to visit with. I know Dillon watches this forum and my posts. Thank You Mike. I'll be asking for you from here on in. dc |
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I've just not been able to relate to any of your experiences.
Everytime I call, with the exception of Mike. I've been a solution looking for a problem that didn't exist. Mike's the only guy there who gets what my goal is. Top and bottom play leads to sizing issues when sizing with Dillon dies. I can think of 3 guys here who've posted sizing issues with Dillon sizer and 650. Another forum has a fella like me chasing oal issues like a dog chasing it's tail. Mike from our first call said if you can get extreme oal spread under .07 you've done well. I post this and one guy here says. No, no. My XL650 press only has an extreme variance of .01 using Redding .45acp dies. You go boy..... Mike and I know different. There's not a progressive press made capable of holding .01 or .45acp dies. Pistol bullets typically have .03 base to tip variance. So will rifle. Everyone at Dillon, except Mike says. " my press doesn't do that or I don't have these issues." I believe these people too. If you're looking you see it with calipers. If you're not looking, then you won't see these issues Two very different set of experiences from Mike to other fellas. Now let me fair. If I'd sent my 650 in I'd probably gotten all kinda of goodies. The fellas I've had issues with would love to update my RL450 frame. This will likely never happen since it's dedicated to .38 Super Comp. I know everyone's telling the truth of their experiences. One very important discovery has been my idea of match grade and someone else's can be very different definitions. When you feel like you're pushing a set of problems by yourself it is a bit overwhelming. The only counseling I needed was Brian Enos placing design perspective on 650. Now it's time to move on knowing what the press does well and what 550 & 1050 do best. Quoted:
Oh, well. I feel overwhelmed most days.
I would suggest counseling...... 
Nothing but the greatest service over the years from Dillon. I have visited their facility several times too. |
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There is a reason you can't relate to the other experiences. You have a completely different expectation of customer service from the reloading companies than most here. You seem like a very high maintenance customer. I don't necessarily mean that in a bad way, and I've enjoyed reading your findings. on the LnL stuff.
Most folks here have things like refurb presses, replacement parts, and other easily fulfilled requests. Most of the companies handle this well. and people are happy. You seem to have much more difficult requests and questions. |
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You're exactly correct Rocco123, exactly correct.
I am that guy, to Dillon, Hornady, RCBS, Brownells, Lee, Graf & Sons, MidwayUSA, Colt, Beretta, Bartien barrels, Milt Sparks, El Paao Saddlery, Harrells Precision, Sierra, Hodgdons, Zero bullets, Missouri Bullet Company, Forster, everywhere. MidwayUSA has a code red alert when I call. Customer Service reps take cover, strap Kevlar vests and hide from their phones when I call. In some places, it's hi, dave. In other places it's, "you again." In some things persistance gets big results, others sometimes a step backwards. What can be added to your statement other than, you're right. I've got people coming to my shop for knowledge. Have lessons scheduled into October. Folks that drive along way for knowledge without a fee. Yea, I'm hard to please. No debate here. Quoted:
There is a reason you can't relate to the other experiences. You have a completely different expectation of customer service from the reloading companies than most here. You seem like a very high maintenance customer. I don't necessarily mean that in a bad way, and I've enjoyed reading your findings. on the LnL stuff. Most folks here have things like refurb presses, replacement parts, and other easily fulfilled requests. Most of the companies handle this well. and people are happy. You seem to have much more difficult requests and questions. |
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I have found them to be 50/50. Half of them act like you are bothering them by being alive. Half of them will spend 2 hours on the phone with you. They have sent me free replacement parts after a long talk on what could cause the wear or breakage and have sent me a new 650 platform after 20 seconds of to get me off the phone when it wasn't even remotely the problem. (It was the out of spec grey indexing piece that was fixed by a scrape with a razor)
I hate calling them because I never know which Dillon I am going to get that day and usually just buy replacement parts |
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Will leave the light on.
Not sure my reloading house will trump your one reloading room by then. We will have a great time comparing notes and equipment. dc Quoted:
Quoted:
I've got people coming to my shop for knowledge. Have lessons scheduled into October. Folks that drive along way for knowledge without a fee. I'd be interested in stopping by should I make it back to the Show Me State for the holidays... |
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You're not alone Ridgeline. Rocco123, if you thought AP was neat. Wait until you see the modified 550/Harrells project I'm working with. This project is as cool as any of mine to date. So you are fitting a Harrells powder drop to a 550 to achieve 223 match rounds? spill the beans. |
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Something totally crazy. Mounting Harrells Schuetzen 25 grain powder measure for match .38 Super Comp.
Measure is here, just no time to test yet. Average monthly load count will run 250 cartridges. Target ES, under 25. Target SD, under 10. XL650 will load all .38 super comp and .45acp practice cartridges . Am using RCBS Little Dandy Measure for match .45acp and loading 250 with Lee hand press per month. RCBS drops on the money to 1/10 th over. Shuetzen drop adjusts in 3/10 th of 1/10th clicks. Several goals, main goal being to ride 125 PF and pass random chronograph checks in NRA action competition. I was concerned at how many were called. Fail chrono and you're out. After 550/Shuetzen is finished will set up RCBS Pro2000 with 90 grain Harrells powder measure. Goal here is to load long range precision. RCBS primer strips is the selling point for this combination. Finale is 1050 time and match grade .223. Sounds silly to most, I know. My time, my money sort of thing Quoted:
Quoted:
You're not alone Ridgeline. Rocco123, if you thought AP was neat. Wait until you see the modified 550/Harrells project I'm working with. This project is as cool as any of mine to date. So you are fitting a Harrells powder drop to a 550 to achieve 223 match rounds? spill the beans. |
| I have had the problem with the call and ask a question gang;mostly its I dont have that problem or I dont understand what you mean.Some professor I had years ago told me I talked on another level than others and I always thought I was speaking a foreign languge or was from another planet.I just dont call them much anymore and am glad I dont have to. |
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Quoted:
After 550/Shuetzen is finished will set up RCBS Pro2000 with 90 grain Harrells powder measure. Goal here is to load long range precision. RCBS primer strips is the selling point for this combination. Finale is 1050 time and match grade .223. Sounds silly to most, I know. My time, my money sort of thing we should chat; I could probably save you some growing pains... |
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