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Posted: 8/7/2014 2:09:15 PM EDT
Man I am telling you........if the rest of the service industry was like the customer service you get from Dillon the world would be a MUCH better place!!!!! I just had to throw that out there again as I had to call the real quick over a minor issue I had with my SDB. I have had to call them twice since owning my presses and man I always feel better after talking to their customer service. 
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I've noticed that Dillon CS is less helpful than in the past. In the past if I had a problem they would just send out new parts, now if I have a problem they generally blame user error and I'm 50/50 on getting the part sent to me for free vs paying for it. Now it seems that all they want to do is get me off the phone, which I can't say I blame them for given the uptick in people who reload.
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Hornady have questioned stuff but they are mostly trying to help troubleshoot. Depending on the nature of the issue.
Dillon will do the same. I will say I purchased something that broke a few days after owning it and Dillon sent me the replacement no questions asked . |
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Quoted:
I've noticed that Dillon CS is less helpful than in the past. In the past if I had a problem they would just send out new parts, now if I have a problem they generally blame user error and I'm 50/50 on getting the part sent to me for free vs paying for it. Now it seems that all they want to do is get me off the phone, which I can't say I blame them for given the uptick in people who reload. If your call is answered by "Tim", ask for someone else. He's been a problem for Dillon. Why they won't do anything about it is unknown. |
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If y'all are ever in the Phoenix area, go check out Dillon Precision in Scottsdale. Great people.
Ron in the retail/service area is a very sharp guy, and a good guy as well. They're all good guys and gals, for that matter. Great company, great people, great product 
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Only called Blue once.. I must have gotten someone having a bad day. He made me feel stupid when I asked how hot the Dillon 1200 trimmer should be getting. I seriously could fry an egg on this thing. Didn't seem right to me. I got the feeling I was wasting his time.
I have called Red a few times (since I own their press). I have had mostly good from them. I called Green once. Told them I was having a 1 or 2% failure rate sizing using their die. They told me to send them a few pieces of bad brass that hadn't been sized yet. I told them I wouldn't know it was bad until I sized it since it was only happening on a few pieces per batch. He didn't seem to care. Bah!!!!!!!!!!! We all get so excited about good and bad customer service. I really think they should be spending more time engineering these things so we don't have to call. In my industry a customer return is considered the worst thing ever. We have to research each one and find preventative action so it don't happen again. It kills me when I see someone on here saying the customer service was so great for replacing something that didn't come in the package or broke after one use. I would be pissed if something was missing from a package.... not giving praise. |
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Quoted:
I've noticed that Dillon CS is less helpful than in the past. In the past if I had a problem they would just send out new parts, now if I have a problem they generally blame user error and I'm 50/50 on getting the part sent to me for free vs paying for it. Now it seems that all they want to do is get me off the phone, which I can't say I blame them for given the uptick in people who reload. I am not discounting your experience, but I recently bought a used Dillon, and had the opposite experience. I had to call in several times over the first week. Some questions were related to setup. Since the friend I bought the press from didn't have all the parts labeled, I didn't know what I had. I was missing a few parts from one of the primer assemblies. They were so helpful on every front. They answered every question, which wasn't easy. I am not mechanically inclined. They helped me identify the parts I had, and to figure out what parts I was missing. They sent me out everything I need. Some parts they gave "under warrantee". Some I paid for, which was 100% reasonable. And they sometimes sent me some extra spares, just in case I needed them. Dillon really saved my hyde getting my press up. I even told them I bought the press used, and they still gave me some of the best service I have received, in any industry. This is especially welcome in the gun industry lately, where many times the vendors act like you are lucky that they answered the phone. Dillon gets an A+ in my book. |
Long time Dillon customer here. Cant say enough good about them and the customer service.
I bought the basket case above for a song. Sent the mess back to Dillon and asked them to rebuild it and replace the missing parts. For a small fee they sent what looked like a new press in the return box. My next press will be a Dillon and I have had a few over the years. Currently running a 550 and dedicated square deal for 9mm. the blue kool aid is good! |
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Long time Dillon customer here. Cant say enough good about them and the customer service. 
I bought the basket case above for a song. Sent the mess back to Dillon and asked them to rebuild it and replace the missing parts. For a small fee they sent what looked like a new press in the return box. My next press will be a Dillon and I have had a few over the years. Currently running a 550 and dedicated square deal for 9mm. the blue kool aid is good! Now that is service!!!! |
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My bench is BLUE (except for the MEC for .410). 650 for metallic, 900 for shot shell.
Can't say I've had anything but good experiences with CS over the years - although I've only had to call for support issues 3 or 4 times. 650 has been here since 5 minutes after they were introduced on the market. After about 300K yanks on the handle it started to get stiff after about 10 pulls. I called because it was a problem I couldn't seem to fix with cleaning and lubing. Turns out I had worn out the works in the hinge points of the mechanism. Sent it home for a tune up - at no charge! - and got it back in less than two weeks with up-to-the-minute 2014 parts - new platform and parts, new primer cup set up, all cleaned and shiny with a new powder measure to boot. Back in action full speed. Gotta luv it. |
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Quoted:
I've noticed that Dillon CS is less helpful than in the past. In the past if I had a problem they would just send out new parts, now if I have a problem they generally blame user error and I'm 50/50 on getting the part sent to me for free vs paying for it. Now it seems that all they want to do is get me off the phone, which I can't say I blame them for given the uptick surge in people who reload. FIFY.. |
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