Armory Sponsor
Posted: 6/9/2010 3:34:25 PM EDT
|
I just had my 6 month old MicroVault fail on me while out of town. I was very unpleasantly suprised when I pulled into the hotel parking lot and went to open my MicroVault only to find out that it wouldn't work. The keypad wouldn't respond at all, it was if the batteries were completely dead. I found that odd as my other GunVault products always warn me that the batteries are getting weak and I received no such warning on my MicroVault. I didn't have the backup key for it because it was on a different key ring than the one I had with me (leason learned).
I just got it home and opened it with my key so I could replace the batteries. After I replaced the batteries I still did not get a response out of the keypad. I went to GunVault's website to see if they had a support section and/or FAQ only to find one of those crappy "fill in our online form and we might contact you back if we feel like it". I'm not bashing GunVault, not yet anyway. I'll wait and see how they handle this. I bought my first GunVault back around '93 and have four of their products. I've been happy with the others and have only had one bad experience with their company as a whole. The batteries went dead in one of my GunVault Mini's and I haven't been able to find the backup key for that unit. The company said they no longer have a key for that model that I could buy and I think that sucks. Other than that, I have been happy with their products and have not had a critical failure until now. I do consider this a critical failure and I have to rethink my pistol storage needs. I'm posting this for two reasons. The first reason is to let everyone here know about this critical failure (and I'll post an update when I am contacted by the company). The second is to encourage everyone to take their backup key with them. My backup key is usually with me for this MicroVault, but I switched vehicles for this trip and I switched keyrings as well. |
|
I didn't figure I would hear back from GunVault after sending them a message through their webpage. I gave them a call this afternoon and asked to speak with tech support and ended up having to leave a voicemail. Needless to say, I wasn't any more confident they would contact me than I was after sending them the message through their webpage.
I was suprised to actually receive a call back from tech support about 30 minutes later. I explained the problem with my MicroVault and then he started asking for my address, etc. I thought he was going to give me a return authorization number for me to send the unit back, but was happy to hear he was sending me a replacement unit. He said the replacement unit would come with a "call tag" for me to ship my defective unit back. |
|
Quoted:
I didn't figure I would hear back from GunVault after sending them a message through their webpage. I gave them a call this afternoon and asked to speak with tech support and ended up having to leave a voicemail. Needless to say, I wasn't any more confident they would contact me than I was after sending them the message through their webpage. I was suprised to actually receive a call back from tech support about 30 minutes later. I explained the problem with my MicroVault and then he started asking for my address, etc. I thought he was going to give me a return authorization number for me to send the unit back, but was happy to hear he was sending me a replacement unit. He said the replacement unit would come with a "call tag" for me to ship my defective unit back. That is the same efficient way they handled my problem safe a few years ago. I recommend the hell out of the GunVault products. Good Stuff! |
|
I received my replacement unit yesterday, seven days after I spoke with tech support. They shipped a UPS call tag label along so I can ship my defective unit back without any out of pocket cost to myself.
I think they handled this about as well as anyone could hope. It certainly went better than I assumed it would. Thumbs up to GunVault for there customer service. |
Armory Sponsor